1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

1 Off Air Channel not coming in on AM21

Discussion in 'DIRECTV General Discussion' started by HammerHead001, Aug 1, 2012.

  1. hasan

    hasan Well-Known Member

    5,957
    54
    Sep 22, 2006
    Ogden, IA
    Yes, that's exactly how to do it. If he has an HR34, he can record the channel he wants if he receives it well enough. None of the other HR boxes are going to work, as they don't permit a scan, so are limited to what D* has in the database from Tribune.

    So, if the OP has an HR34, set up a manual recording and be grateful, as those of us without the scanning function (all of us except HR34 owners), are SOL.:)
     
  2. fluffybear

    fluffybear Hall Of Fame DBSTalk Club

    7,316
    38
    Jun 19, 2004
    Peachtree...
    I have had manual record set up for 5pm on Saturday on 36-3 (Antenna TV which in my guide shows as 'REGULAR SCHEDULE') for several month now and have yet to have it record a single thing.
    This is why I asked dettwx if he had ever tried it as I'm now beginning to question if I just have a faulty AM21N.
     
  3. HoTat2

    HoTat2 Hall Of Fame

    7,135
    171
    Nov 16, 2005
    Los...
    But why do the receivers need to store the entire OTA database?

    I thought they merely search through the off-air database continuously cycled through the satellite stream for the channel information of markets pertaining to the zip code(s) entered during the antenna setup which is then stored.
     
  4. RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    I've tried manual records of OTA channels found on my HR34 via scan and they've all worked. Are you sure there's something on the channel at the time you are recording? Have you tuned to the channel at that time? I ask because some of the newfound OTA channels in my area are only part time.
     
  5. RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    I've never seen that question answered.

    It's been said the OTA database is a flat text file on the AM21. Entering zip codes only tells the unit what channels to actually display.
     
  6. fluffybear

    fluffybear Hall Of Fame DBSTalk Club

    7,316
    38
    Jun 19, 2004
    Peachtree...

    I'll ask you the same, Have you actually tried it and got it to work? Just because this is the way things should work does not always mean it does

    Have you been able to access channels such as this (channels without program guide data) from a favorite list? I can save these channels to a favorite list (if I edit the list, they are listed). However, these channels will not appear in the program guide under that favorite list nor can I directly access them without having to change to my listing to ALL channels.
     
  7. fluffybear

    fluffybear Hall Of Fame DBSTalk Club

    7,316
    38
    Jun 19, 2004
    Peachtree...
    Yes, I can tune to channels directly and there is programming.

    My question is strictly about OTA channels which do not have actual guide data (program guide lists 'REGULAR SCHEDULE' for the station).

    I am able to set-up manual records for any station which has actual guide data (ie WSB 2-2, ME-TV) but can not for any station which does not (ie WATL 36-3, Antenna TV) and where the program guide lists 'REGULAR SCHEDULE' for the station.
     
  8. RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    You should be able to. As I said, and others as well, I can.
     
  9. HammerHead001

    HammerHead001 Cool Member

    17
    0
    Mar 14, 2010
    Hi, Original poster here,

    I checked the option of getting an HR34 to to make this easier. The unit is $399 from DTV. Not an option nor would ebay or anything else that is gonna set me back a ton of $.

    If the theory of the AM21 housing the channel data on a flat file is true then could i not just do some sort of a firmware update? How is a firmware update done on the AM21?

    I guess the question now is, does DTV send the channel data to the IRD or is it hosted in the AM21 - (We all know that the guide data is in the stream), i'm talking about the slot in the guide for the channel to live.
     
  10. RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    There are no firmware updates for the AM21.

    If you'll search you'll find a few threads on the subject around here. One of those is the one where a Mod informed us that it's a text file that DirecTV is no longer updating. It's also not something we can update ourselves.
     
  11. HammerHead001

    HammerHead001 Cool Member

    17
    0
    Mar 14, 2010
    I just spoke with the head engineer of my local fox station here in KC. I explained the situation. He said that they have had a few calls regarding this and have spoke with DTV. They have been sending both of their channels 4.1 (Fox) and 4.2 (AntennaTV) via their uplink for over a year. I currently only get the Fox channel both on and off-air (via the am21). So, if DTV had the bandwidth, I could get this channel via the normal data stream and not have to deal with the off-air scenario.

    The engineer told me that DTV told them that they basically did a snapshot 18 months ago for their database. They (DTV) has no plans to update or add any others channels that have come since that snapshot was taken. So, regardless of the bandwidth issue - those who attempt a workaround via the AM21 are still shut out by DTV's unwillingness or lack of resources to update the guide to even allow a slot for a channel that I can get but, their antiquated equipment cant accept it.

    The only other option is to pony-up $399 and get a HR-34 to "scan" for the channel to come in. That's not acceptable.

    I am near my renewal date for my customer agreement - I wonder if I re-up if there is a subsidy for the HR-34.

    This whole situation gives me a headache!
     
  12. RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    Call DirecTV and explain your situation to them and ask what kind of a deal you can get on an HR34. If the person you speak with doesn't give you one suitable to you end the call and call back. Eventually you'll get someone willing to work with you.
     
  13. ajc68

    ajc68 Icon

    667
    0
    Jan 23, 2008
    Talk to DTV's retention department (when prompted say "Cancel Service" - it won't actually cancel your service, it just sends you to retention) and nicely explain that you're strongly considering leaving once your contract is up due to your frustrations over the missing channel. Be sure to give them the entire backstory (it's why you got the AM21, etc.) If your account is in good standing, they tend to work with you on what will hopefully be an acceptable solution.
     
  14. HammerHead001

    HammerHead001 Cool Member

    17
    0
    Mar 14, 2010
    Its honestly my only option left. Thanks for the advise.
     
  15. HoTat2

    HoTat2 Hall Of Fame

    7,135
    171
    Nov 16, 2005
    Los...
    Its been reported they changed the procedure to eliminate that shortcut to Retention;

    http://www.dbstalk.com/showthread.php?p=3053176#post3053176

    May have to go through a first level CSR regardless to get to the Retention Dept. nowadays.
     
  16. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

    4,476
    49
    Aug 16, 2006
    Good luck explaining the issue to an offshore CSR
     
  17. steelerfanmike

    steelerfanmike Legend

    221
    1
    Jun 18, 2007
    NJ/PA border
    I also have a hr34-700.... It does scan ALL channels... But the extra ones that you get the guide says (regular Schedule) the whole entire day and night. Soo no records could be set. If your watching something and hit the record button, it does NOTHING!!!
    When setting a timer manual for say 1/2 an hour show, It WILL work fine. But you have to go on the internet or use you tv tuner to find out what times your programs come on, that you want to record. I use titantv
     
  18. hasan

    hasan Well-Known Member

    5,957
    54
    Sep 22, 2006
    Ogden, IA
    Yes, set manual records, and having to find out what's on, while not ideal, is a heck of a lot better than all the rest of us, who don't have HR34's, so we can't scan for the missing channel.

    Some day, I'd like to get one (34).
     
  19. RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    They aren't all offshore. In fact it's been a couple of years since I spoke with one offshore.
     
  20. steelerfanmike

    steelerfanmike Legend

    221
    1
    Jun 18, 2007
    NJ/PA border
    I know its a pain in the _ss but its alot cheaper to just use your Digital tuner on your hdtv. Most of them tell you whats on anyway, when you hit the display button. But obviously no recording... Bottom line. The HR34 is nice to have but its nice to know whats on too..... Kinda spoiled I guess! LOL
     

Share This Page