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2 locals package

Discussion in 'General DISH™ Discussion' started by jcm.oo, Jun 12, 2006.

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  1. jcm.oo

    jcm.oo Legend

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    Jan 24, 2005
    Is it supposed to be possible to receive two locals packages on one account? I recently moved and I am getting the new channels and my old locals, its been well over 24 hours, a reset, and check switch ago. How is this happening?? Not that I want them to go away or anything- just wondering?
     
  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    It is a common glitch when moving. They will go away eventually (maybe). :D
     
  3. jcm.oo

    jcm.oo Legend

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    Jan 24, 2005
    O- OK
     
  4. garys

    garys Hall Of Fame

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    i've seen it where the csr turn on your new locals and forget to turn off old ones. Bet you wind up being charged for both sets.
     
  5. TNGTony

    TNGTony Hall Of Fame

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    Mar 23, 2002
    The most common possibility goes like this:

    Customer disconnects receiver
    Customer calls Dish and tells them about the move
    Dish sends the "cancel" code for current locals and "authorization" for new locals. Since the receiver is unhooked, it never gets the cancel code.
    Customer moves and the receiver is not hooked up for another week or so.
    The authorization codes are continuously sent, but after the first day or two, the deauthorization code for the old locals are sent only once every few days to a week or less.
    Result: Subscriber gets two sets of locals for the price of one

    See ya
    Tony
     
  6. derwin0

    derwin0 Icon

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    Jan 31, 2005
    When I changed from Atlanta to Harrisburg locals, the CSR forgot to turn off the Atlanta locals. I wound up being charged for both. Called to complain, and they then turned them off and credited my account.
    So check your next statement.
     
  7. News Junky

    News Junky Icon

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    Mar 16, 2005
    Gosh, I wish that would happen to me.
     
  8. Michael P

    Michael P Hall Of Fame

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    Oct 27, 2004
    jcm.oo, you must not have moved very far if you can still see your old locals. Which DMA's are your old and new ones? Perhaps they shared the same spot beam?
     
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