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2010 NFL ST pricing

Discussion in 'DIRECTV Programming' started by tsduke, Jan 6, 2010.

  1. JayMatt77

    JayMatt77 Mentor

    32
    0
    Aug 25, 2009
    Got my $20 monthly credit. My first payment posted to my bill yesterday. I called D* this morning and explained that I can't afford ST at its current price. The CSR immediately offered the $20 credit and cancelled ST To-Go at my request. Pleasant CSR, no hassle. The whole phone call took under 14 minutes including hold time. ST in HD for $180. Happy sub here!
     
  2. wvumatt

    wvumatt Cool Member

    24
    0
    Jan 15, 2008
    got the ST for $180 and the To-Go thrown in for free. At first the To-Go for free was refused, then CSR abruptly changed course and threw it in. I've had ST for 6 years, had SuperFan each year offered, never paid a single dime for SF, always got the charge waived. I'm a pretty good customer with HBO and Sports Package, get an occasional UFC PPV. I'm an Old Total Choice Plus subscriber. Currently also getting getting the HD free for 2 years.
     
  3. sn0wballz

    sn0wballz Cool Member

    10
    0
    Nov 19, 2007
    So it seems like the 20 credit for six months is only going to those of you who've had the ticket in the past. Like I said in my above post, I've never had sunday ticket and can't get them to budge on the "early bird" price.

    Funny thing though, after speaking to Directv all morning today trying to get a good deal on the ST on my account and getting no where, I called pretending to be my dad and used his account number. They've had the sunday ticket for years, and I said I wanted to cancel it due to price. They immediately offered the $30 off for six months, bringing their price to 120. (This is essentially ST for 180 and free "To-Go" but they aren't getting to-go.)

    Needless to say, my parents were happy but I still dont have the ST here at my house and would rather not go over there every weekend. ;)
     
  4. Nflguy

    Nflguy AllStar

    52
    0
    Apr 1, 2007
    It's not just for letting CSR's know more about the customer. When a customer calls and asks for a deal, the CSR will check an internal promotions/deal site. Each promotion will list which types of customers are eligible. It usually begins with what heart level a customer must be at. The only time heart level doesn't matter is when the deal/promotion is for new customers.

    Hypothetical example: You are listed as a two heart customer and call asking for the $20 off per month for 6 months deal. The CSR checks the promotion and see's that it's available only to customers with three hearts or more. The CSR will then give some bs excuse and decline to issue you the credit.
     
  5. srdoebling

    srdoebling Cool Member

    12
    0
    Jun 1, 2006
    My bill stated I was getting an auto renew NFL ST for 6 payments of $49.99 (total = $299.94). I had negotiated last year's bill down to a total of $179.95 for the 2009 season. Called Directv and asked to discuss what discounts were available since the renewal price was significantly more than I paid last year. The CSR came back rather quickly with an offer of $20 credit for six months. With the discount, I am back to same price as last year. No real haggling or threatening.
     
  6. shadyridr

    shadyridr Legend

    133
    0
    Jan 25, 2007
    Man they won't budge on the discount whatsoever. They keep saying I have too many discounts. So either I quit Directv and goto Fios or cancel NFL ST.

    I got the following email:

    The email clearly has a different price then what Im being billed.
     
  7. lmurphy

    lmurphy Legend

    110
    0
    Jul 25, 2004
    Same email here but I am being charged 49.99 too.
     
  8. valestij

    valestij Cool Member

    27
    0
    Jun 4, 2008
    I'm on the auto re-new and got charged 49.99, but I also just got the e-mail about it only being 44.99 for auto re-new. Not sure what that is all about?
     
  9. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    Yup.

    I wasn't indicating it was restricted to just one purpose....just how it worked in general. As I said...its more like a customer "grade" based on the factors listed in my previous post, and can be used for whatever internal purpose they need to use it. It eliminates having to go through screens and screens of details in most cases.
     
  10. Ken984

    Ken984 Active Member

    1,152
    9
    Dec 31, 2005
    Bossier...
    I go the same email also. Response from the CSR that the email was erroneous and $49.99 was the best that I could do.
    I sent an email to customer service, no response yet.

     
  11. PMA

    PMA Mentor

    45
    0
    Jul 20, 2002
    Livermore,...
    I got the same story from the CSR regarding the email saying 6 payments of $44.99 being incorrect. She said it should have read 7 payments. Otherwise it is 6 payments of $49.99. I complained that we have to call every year to negotiate the cost and find out what promotional discounts are available and she immediately gave me the $20 per month for 6 months and free NFL Sunday Ticket to go. FYI, for others, she also mentioned that they will waive the $10 HD access fee for 24 months if you sign up for Auto Bill Pay (which I also did).

    Thanks for the help.
     
  12. linuspbmo

    linuspbmo AllStar

    191
    11
    Oct 2, 2009
    Has anyone gotten the ST/Premiere deal that are existing customers. I have been with DTV for 9 years, no contract, no credits and never had ST before. I would like to get the ST/Premiere package for $59 or $64 for 5 months or whatever it's going for now but don't know what the best way to ask is. It would help if someone has been successful with similar info to mine. BTW I'm on auto pay with 6 receivers all owned. but no HD for now. I want to stay out of contract.
     
  13. bixler

    bixler Hall Of Fame

    1,266
    3
    Oct 14, 2008
    PA
    Best bet is to call and just ask if you are eligible for this promotion. Try a few times if you can't get it. If it doesn't seem to work after a few, or six, tries then your best bet would be to call and cancel the Sunday Ticket package for this year and hope the outbound sales call center calls you with the offer.
     
  14. linuspbmo

    linuspbmo AllStar

    191
    11
    Oct 2, 2009
    I have never had ST. I was hoping someone here has had some luck.
     
  15. pappy97

    pappy97 Icon

    611
    0
    Nov 14, 2009
    If you look through this thread, several people have gotten the $20 off / 6 months deal even being a newer sub than you. You can still get it too, since you can always cancel NFL ST prior to the first sunday of the season. So call to cancel it because it's too expensive and try for 20/6.
     
  16. Ice Runner

    Ice Runner Legend

    147
    0
    Sep 30, 2008
    Got ST free last year and don't want it this year. Took me 35 minutes on the phone and conversations with two DirecTV people to cancel the autorenewal.
     
  17. jerrylove56

    jerrylove56 Godfather

    466
    14
    Jun 14, 2008
    North Alabama
    Cancelled this year and still I see it on bill when viewing online. CSR's says that It will not be billed. Strange what Direct makes you do to get out of programming. They must believe that the more stumbling blocks thrown in front of a customer the more likely they are to give-up and keep the programming.
     
  18. Araxen

    Araxen Icon

    792
    6
    Dec 18, 2005
    Do they reach out to former ST subscribers with deals? You would think this would be something they would try but I've never heard anything form them.
     
  19. etw926

    etw926 New Member

    9
    0
    Oct 18, 2005
    I just called and here is the deal that I got. I have been a premier package and ST subscriber since 2002.

    PREMIER - SHOWTIME -$5/6mos
    PREMIER - STARZ -$5/6mos
    PREMIER - SPORTS -$10/6mos
    NFL SUNDAY TICKET 2010 - $10/6mos

    Very happy!!!!
     
  20. Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    I'm not understanding the portion of your post pertaining to Showtime, Starz, and the Sports Pack. Those are all included in Premier already. You don't pay for them separately. Are you saying that they gave you $5 off Showtime and Starz for six months...and then $10 off the Sports Pack for six months? That seems like an odd way to go about doing it. Good for you though.
     

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