1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

275 - Crime & Investigation HD

Discussion in 'DIRECTV Programming' started by ActiveHDdave, Oct 18, 2008.

  1. Oct 22, 2008 #81 of 174
    cjever19

    cjever19 Legend

    232
    0
    Jun 2, 2007
    HD, looks great

    I had to resend authorizations too.
     
  2. Oct 22, 2008 #82 of 174
    PCHDTV

    PCHDTV Mentor

    42
    0
    Sep 24, 2007
    I'm with you. I've logged in and am looking at my receivers, but I do not see any "refresh services" option. Maybe it's my browser and/or OS?
     
  3. Oct 22, 2008 #83 of 174
    sswheeler

    sswheeler Legend

    132
    1
    Aug 27, 2008
    look on the right side of the page under my setup and you will see message 721, click that and it will get you there
     
  4. Oct 22, 2008 #84 of 174
    uncouth

    uncouth AllStar

    57
    0
    Nov 7, 2007
    You can also just type in Error 721 in the search box after logging in. That should show you a list of links including "DIRECTV - Troubleshooting - On-Screen Message - 721" Click on that and scroll down to where it says "Finally, try resetting the affected recever by clicking here." Clicking there will take you to the Resend Authorization screen. Yeah, it's not the most direct route, but it works. :)

    This link should work if you're logged in:
    https://www.directv.com/DTVAPP/mydirectv/mysystem/mySystemResendAuthorization.jsp
     
  5. Oct 22, 2008 #85 of 174
    HDTVFreak07

    HDTVFreak07 Icon

    706
    2
    Sep 12, 2007
    Resending authorization didn't work so I had CSR try removing the HD Extra Pack off my package and then re-add it and it worked. This CSR said she learned something new.
     
  6. Oct 22, 2008 #86 of 174
    Phil T

    Phil T Active Member DBSTalk Club

    2,339
    23
    Mar 25, 2002
    Littleton,...
    I am at work and saw the postings. Turned on my HR20 via slingbox on my cellphone and saw the channel not subscribed message. Did the refresh your services and it came on right away. :)
     
  7. Oct 22, 2008 #87 of 174
    Sixto

    Sixto Well-Known Member

    12,224
    94
    Nov 18, 2005
    "refresh" worked for me. had 721 prior.
     
  8. Oct 22, 2008 #88 of 174
    PCHDTV

    PCHDTV Mentor

    42
    0
    Sep 24, 2007
    Thanks, I had to take this route as there was no 721 message on my setup page. This worked.
     
  9. Oct 22, 2008 #89 of 174
    fhedrick

    fhedrick Legend

    108
    0
    Sep 18, 2007
    Same here.
     
  10. Oct 22, 2008 #90 of 174
    PCHDTV

    PCHDTV Mentor

    42
    0
    Sep 24, 2007
    One quick note...
    The "ci" bug is HUGE and it doesn't go away. ugh
    :nono2:
     
  11. Oct 22, 2008 #91 of 174
    RAD

    RAD Well-Known Member

    16,414
    122
    Aug 5, 2002
    Dripping...
    24 was originally in DD5.1 audio but CIHD is passing only a DD2.0 mix, I wish they would get with the program and pass the original audio format along.
     
  12. Oct 22, 2008 #92 of 174
    fhedrick

    fhedrick Legend

    108
    0
    Sep 18, 2007
    That link worked great! Thanks for the information.
     
  13. Oct 22, 2008 #93 of 174
    Busterbear

    Busterbear Mentor

    33
    0
    Jun 7, 2006
    Where is the link on the DirecTv web site to resend the authorization? I have been searching for an hour! At this point I must be overlooking something simple.
    Thanks
     
  14. Oct 22, 2008 #94 of 174
    RAD

    RAD Well-Known Member

    16,414
    122
    Aug 5, 2002
    Dripping...
    Go here, http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=3460052&footernavtype=5 and then click on the Please Call Customer Service X721, after you logon to your account (if you haven't already) you'll be at the reauthorization screen.
     
  15. Oct 22, 2008 #95 of 174
    Busterbear

    Busterbear Mentor

    33
    0
    Jun 7, 2006
  16. Oct 22, 2008 #96 of 174
    Reggie3

    Reggie3 DBSTalk Club Member

    559
    0
    Feb 20, 2006
    Thanks That did it for me
     
  17. Oct 22, 2008 #97 of 174
    oldschoolecw

    oldschoolecw HarpoonIPA

    1,549
    35
    Jan 25, 2007
    Halifax, MA
    It worked for me also thanks

    But on the guide this channel is lit dim, like they do for channels you don’t subscribe to, are we not suppose to be getting it until tomorrow?
     
  18. Oct 22, 2008 #98 of 174
    Supervolcano

    Supervolcano Hall Of Fame

    2,085
    0
    Jan 23, 2007
  19. Oct 22, 2008 #99 of 174
    Supervolcano

    Supervolcano Hall Of Fame

    2,085
    0
    Jan 23, 2007
    If you weren't supposed to get the channel...
    And if if was only meant for engineering cards...
    And if they screwed it up...
    ...Then resending authorization wouldn't have fixed it!!!

    The resend authorization didn't add any "engineering tiers" to your access card.

    The resend authorization merely added the UPDATED TIER for the HD EXTRA package which is needed to authorize CIHD.
    ;)

    Why directv didn't update the access cards nationwide prior to adding the channel, I have no idea, but I sure hope they do it soon so we don't have to keep repeating the fix to the members every day for the next week.
    :lol:
     
  20. CG Tustin

    CG Tustin Mentor

    40
    0
    Sep 17, 2007
    Reset worked, thanks!!

    ...I wonder if Dragnet will be on this channel..?
     

Share This Page