1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

311 receiver's now paperweights?

Discussion in 'Standard Definition Receiver Support Forum' started by sliderbob, Jun 2, 2012.

  1. Jun 2, 2012 #1 of 21
    sliderbob

    sliderbob Legend

    197
    0
    Aug 9, 2007
    I called to activate an old 311 receiver that I bought from a satellite dealer a few years ago-no balance, receiver and card are CLEAN. They said that, with my setup, they can NOT activate it-I have a 522 dvr and 722 dvr with the HD type dish. Something about no longer are the MPEG-2 receivers being any good. They also said they are getting rid of the 522 dvrs. I guess the 311 receivers are paperweights now.
     
  2. Jun 2, 2012 #2 of 21
    Tiny

    Tiny Mentor

    85
    6
    Feb 1, 2009
    i activated a old 301 reciever about a month ago using dish 500 antenna but if u got an HD dish they wont activate but u have to get new smart card like i did with a dish 500 or 300 system.
     
  3. Jun 2, 2012 #3 of 21
    scooper

    scooper Hall Of Fame

    6,240
    28
    Apr 22, 2002
    Youngsville NC
    Don't think so - I'm still using one (311 receiver). I'd say we don't have the whole story.

    Is that "522" really a 622 ? (being an HD DVR ?) If so, that's the reason you can't add an SD receiver - once your account is flagged as HD - that's it.

    However - I'm somewhat surprised about that old 301 being activated. I guess you'll be getting an upgrade to a 311 sometime.
     
  4. Jun 2, 2012 #4 of 21
    sliderbob

    sliderbob Legend

    197
    0
    Aug 9, 2007
    My active receivers are 522 DuoDVR (LEASED) and a VIP722 HD DuoDVR (OWNED). My 311 receiver is also OWNED. The Dish is a TurboHD.
     
  5. Jun 3, 2012 #5 of 21
    Tiny

    Tiny Mentor

    85
    6
    Feb 1, 2009
    why would a 301 get a upgrade to 311 both r mpeg2 lots of rv people use 301 and 311 dont think they will scrap mpeg2 for awhile.
     
  6. Jun 3, 2012 #6 of 21
    sliderbob

    sliderbob Legend

    197
    0
    Aug 9, 2007
    Well they sure would NOT activate my 311, even though I still have a 522 DVR (which is a SD DVR) on my account. I was on the phone with 2 Dish people yesterday for over an hour trying to activate it, but they say it is NOT compatible with my system
     
  7. Jun 3, 2012 #7 of 21
    sliderbob

    sliderbob Legend

    197
    0
    Aug 9, 2007
    I chatted with someone online. Apparently with my satellite dish, I am no longer able to add mpeg-2 receivers. My account is tagged for Mpeg-4 HD only. Bummer!
     
  8. Jun 3, 2012 #8 of 21
    Jhon69

    Jhon69 Hall Of Fame

    4,711
    5
    Mar 27, 2006
    Central San...

    There's really no problem you can get a 211k and activate it,I did.In fact I activated 2-211ks.:)

    Look on the bright side when DISH goes MPEG-4 only on the Western Arc you will be already set up.;)
     
  9. Jun 3, 2012 #9 of 21
    scooper

    scooper Hall Of Fame

    6,240
    28
    Apr 22, 2002
    Youngsville NC
    The 301's can't do something the 311's can, I think it is 8PSK modulation. I know it is 8 something.
     
  10. P Smith

    P Smith Mr. FixAnything

    21,341
    127
    Jul 25, 2002
    W.Mdtrn Sea
    Yes, it's has pure QPSK tuner and can do only MPEG-2 decompressing.
     
  11. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

    21,485
    360
    Jan 7, 2005
    Kittrell, NC
    But if he really has a 522 activated on his account, then they can't have him on eastern arc and they can't have him flagged for MPEG4-HD only.

    Something isn't right. They might not want to activate it... but there's no reason a 311 can't work if a 522 is working.
     
  12. P Smith

    P Smith Mr. FixAnything

    21,341
    127
    Jul 25, 2002
    W.Mdtrn Sea
    We should wait for OP clarification ... else we will be swamped in speculations.
     
  13. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    EA installations can only use MPEG 4 receivers. My guess is you have an EA installation. Thanks.

     
  14. BobaBird

    BobaBird EKB Editor

    4,022
    0
    Mar 30, 2002
    His 522 works and he's in Utah.
     
  15. scooper

    scooper Hall Of Fame

    6,240
    28
    Apr 22, 2002
    Youngsville NC
    Andthe word he gets when he calls Dish is that they will not activate his "owned" 311. I would want him to check the R00 / S00 numbers before calling that "OK".
     
  16. shadough

    shadough Icon

    790
    6
    Dec 31, 2006
    Interesting. If he's in Utah, he's not on eastern arc right? So on western arc, clearly the 522 can work, an so can the 311. odd.

    To ultimatly answer the qestion: NO 311's are not paperwieghts, they CAN be activated, if your on western arc satelites AND your account hasn't already been flagged as an "HD only" account.
     
  17. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

    21,485
    360
    Jan 7, 2005
    Kittrell, NC
    It is entirely possible his account is incorrectly marked as pointing to different satellites. I've heard of cases where the computer has different info than the actuality for the customer... and correcting that info then enables the receiver activation that was being blocked.
     
  18. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    He can still be an EA installation in Utah. We have EA installations here in Denver. It depends upon LOS. Thanks.

     
  19. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Please PM your account number to me so I can review your account to see if I can assist you in this matter. Thanks.

     
  20. sliderbob

    sliderbob Legend

    197
    0
    Aug 9, 2007
    Well, I already SOLD my receiver since Dish would NOT activate it and the Receiver and Card numbers were VERIFIED and CLEAR by Dish.
     

Share This Page