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3D TV .. What doesn't work (Hardware)

Discussion in 'DIRECTV General Discussion' started by Doug Brott, Aug 5, 2010.

  1. RAD

    RAD Well-Known Member

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    Dripping...
    Nice to hear I was incorrect on the commitment, glad that DIRECTV steps up and does a free swap because the HR20/H20 can't do 3D.
     
  2. itzme

    itzme Hall Of Fame

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    Jan 17, 2008
    My support email and reply didn't even 'get forwarded for review.' My email to them explained I was getting the (797) error on most PPV's and most ESPN 3D broadcasts, and how if I bypassed my AVR everything worked. I acknowledges that the Pioneer caused the problem. I also explained the difficulty in wiring my system and programming my remotes when bypassing the AVR, as you did with your wall mount issue. The body of my email to them was asking if DirecTV could please look into a fix with HR firmware. Here's the reply:
    -------------------------------
    Subject Line: Couldn't buy a 3D Pay Per View PPV


    Discussion Thread
    ---------------------------------------------------------------
    Response (Marilou A. - 100133544) - 02/16/2011 06:45 PM
    Dear Mr. xxxxxxxxxxx,

    Thanks for taking the time to write us. I see that you have been a loyal DIRECTV customer for many years. I want you to know that we truly appreciate your business.

    I'm sorry to hear that you're having trouble getting 3D programming.

    I'd like to inform you that error message that you're getting usually appears when running the 3D signal through an AV receiver, Blu-ray player, or other device.

    Please know that the 3D ready receiver must be directly connected to the 3DTV via HDMI cables. This is because 3D data is communicated directly between the receiver and the TV through the HDMI cable. Thus, connecting any devices in between the receiver and the TV interrupts that 3D data.

    Additionally, most AV receivers do not currently support the proper pass through of the HDMI data. These types of AV receivers will not work with 3D. Please check with your AV receiver manufacturer to determine if it will work with 3D.

    I hope you find this information helpful.

    Thanks again for writing.

    Sincerely,

    Maxxxxxx
    Employee ID xxxx
    DIRECTV Customer Service

     
  3. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Are you suggesting that DirecTV engineer dozens of fixes so that all third party AV equipment will pass through 3D signals? If so, I'll bet dollars to donuts (mmmmm , Doouugghnuttttts!) that won't happen.
     
  4. itzme

    itzme Hall Of Fame

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    Of course not. Based on the earlier posts, I dont think that would be the case at all. While I certainly don't pretend to know what's technically involved, many other posts here suggest that a single fix would address the problems-- a firmware update with code that addresses upscaling (see numerous previous posts for details), and/or the manner in which DTV recently changed sending the signal could be addressed. Also, if this issue were affecting 'most' of those who use HDMI > AVR >TV this would be a lot longer thread.

    The bigger issue seems to be that there are no standards, but that's a whole different can of worms that I'm not going near.
     
  5. Raddle

    Raddle Cool Member

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    It's disappointing this is the party line with DirecTV support. I still have not seen any communication directly from DirecTV engineering or management affirming they are working to solve the problem. Very disappointing.
     
  6. itzme

    itzme Hall Of Fame

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    I'm not sure that they ever let us know when they're working on a fix. At least its very rare, and I can understand that I guess.
     
  7. drkashner

    drkashner Cool Member

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    I have the HR20-700 and just got a Samsung 3d TV. I really didn't care about the 3d, but as long as I have it, I might as well use it. I really have to have my OTA channels. Those with the AM21 does it work ok? Also what model DVR am I likely to get if I get it swapped out.
     
  8. I WANT MORE

    I WANT MORE CowboySooner

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    Northern plains
    HR24-500 w/AM21 works like a charm.
    You might as well connect the HDMI directly to the tv vs routing it through an AVR if you want it to work for 3d.
     
  9. RAD

    RAD Well-Known Member

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    Dripping...
    I've used HR24-100/HR24-200 and HR24-500's, all with AM21's, on 3D sets plus a HR23-700. In the beginning there were some issues, the only problem I've seen (and that was a couple months ago) was the download of SOS Planet on the HR24-500 wouldn't play without breaking up. I don't have any HR24-500's on a 3D set at the moment so I don't know if they fixed that or not.

    As for what model you'll get, as per standard DIRECTV practice, it can be anything from a HR21 to a HR24, with the odds most likely a refurb HR21/HR22 since they've been out the longest.
     
  10. TBlazer07

    TBlazer07 Grumpy Grampy

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    Part of the "free upgrade" deal is that they also give you a free AM21 if you need OTA. Don't let them tell you otherwise. There is an actual policy that provides that as there is for the HR20->HR21,2,3,4 upgrade. I got an HR21 but it was defective on receipt (yea, they really test all refurbs before shipping them out) so a tech brought out an HR24 which works fine with the AM21.
     
  11. drkashner

    drkashner Cool Member

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    Nov 16, 2008
    Thanks, I guess theres no way to be sure I can get an HR24. I'm going to call them Monday.
     
  12. drkashner

    drkashner Cool Member

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    Nov 16, 2008
     
  13. coota

    coota Legend

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    Do the new LG Cinema 3D tv's work with Directv. These are the ones that use regular theater type glasses.
     
  14. Beerstalker

    Beerstalker Hall Of Fame

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    Peoria, IL
    I don't know of any reason why it shouldn't work. I would have to believe that LG would be making them compatible with all standards for 3D that are being used right now.

    However, I would think the picture quality is probably going to suffer a bit. DirecTVs 3D system already has to cut the resolution by half in order to get the channel to work with their equipment (side by side 3d). Then the LG passive 3D displays also have to cut the resolution in half in order for it to work with their passive displays. So I'm thinking you are oging to end up with pretty much a standard def 3D picture by the time you get to see it.
     
  15. itzme

    itzme Hall Of Fame

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    I wonder if you really are double-reducing the resolution, that's in interesting question? I did find this from Consumer reports regarding passive glasses, assuming that's what the LG is using...

    Cons:The most significant downside to this passive 3D technology: noticeable loss of resolution when in the 3D mode because of the way that the separate 3D images are displayed. Each eye receives only half the 1080p vertical resolution of the image. The loss of resolution might be visually subtle to some viewers, depending on the 3D program material, but it's likely to be noticeable—and bothersome—to more discerning viewers, especially on a big screen.​

    Also note that Samsung has reduced the price on their Active glasses down to $49.
     
  16. HDMike

    HDMike AllStar

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    Will they send am AM21 even if your market has HD locals on DTV? I ask because when I swapped an H20 (which had OTA tuners) for an H24 (which did not) to get MRV, they refused my request for the AM21 for that reason.

    I would also lose all the unwatched recordings on the eSATA drive connected to the HR20 :(

    When will DTV ever allow the external drives to be ported to replacement receivers for this exact reason? :confused:

    Mike
     
  17. drkashner

    drkashner Cool Member

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    I have all locals in HD on Directv except the CW and they sent me an AM21 for free.
     
  18. RichYak

    RichYak Cool Member

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    I'm new to D* and tried to tune to ESPN-3D for the first time last night. My setup:

    HR24-500 --HDMI--> Pioneer VSX-1020K --HDMI--> Samsung 53PNC8000

    I got the same 720p format not supported msg that others have received. Not really an NBA fan, so no urgency on my part, was just curious. I'll toy with settings over the next couple weeks before finally taking the AVR out of the loop.
     
  19. RAD

    RAD Well-Known Member

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    Dripping...
    IIRC folks that have contacted Pioneer were told the problem would be fixed in the 2011 models and no fix for the 2010's. When I tried the Pioneer's, including the 1020 nothing worked as long as it was in the signal path.
     
  20. itzme

    itzme Hall Of Fame

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    Rad is entirely correct. Others have suggested that DirecTV could fix the issue, but for whatever reason they haven't. The issue will affect not just NBA, but all other sports on ESPN and I'm the same error affecting other events and programs on other channels, including DirectTVs 3D PPV offerings.
     

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