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$4.99 Protection Plan charge

Discussion in 'DIRECTV General Discussion' started by iowaberg, Aug 9, 2008.

  1. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    One thing about having a service call when you don't have the PP... If you sign up for the PP at that time, the service call is charged at a rate of $19.95 instead of the $79.95. So if you have a charge on your bill for $19.95, then you did get signed up for the PP when you had a service call.

    - Merg
     
  2. curt8403

    curt8403 Hall Of Fame

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    Dec 27, 2007
    (Original post corrected)
     
  3. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Whoops! Fat fingers... Corrected in OP.

    - Merg
     
  4. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    You have some of those too....I prefer to call mine flexible sausages. :D
     
  5. gfrang

    gfrang Hall Of Fame

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    The Wing Rides On The Wind.
     
  6. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Okay. Truthfully, not really that fat. Just didn't look carefully enough at the message before I hit submit to see that I hit '2' instead of '1'. :)

    - Merg
     
  7. ThomasM

    ThomasM RF Engineer

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    Milwaukee, WI
    Lots of folks that frequent this messaging system (like me) have had DirecTV for many years and have installed and purchased ALL of the hardware themselves. While re-aiming a dish or replacing a multiswitch may be a daunting task for many subscribers, for many of us it is not.

    PS: When I got my third SD DVR I needed a multiswitch, so I posted a couple messages on DBSTALK.COM and someone who upgraded to HD and had one sitting around sent it to me FOR FREE! So in some cases, they really ARE cheap! :D
     
  8. iowaberg

    iowaberg Godfather

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    Original poster here- no, none of these things has occurred. I check 'My Setup' online as another poster mentioned and it was listed under 'My Services' however it says $5.99 even though I was charged $4.99 for my monthly cycle that just ended on the 8th.
     
  9. JLucPicard

    JLucPicard Hall Of Fame

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    Apr 27, 2004
    I would call DirecTV, then, and ask them what triggered the addition of the PP to your account. As someone else mentioned, the $4.99 could be a partial month.

    If you do not want it, ask them to remove it and make sure you address with them the $10.00 cancellation charge (for cancelling the PP within the first twelve months). If you didn't add the PP, you shouldn't be charged for cancelling it.

    Sorry for your trouble - what a pain!


    Just out of curiosity, if you look at your bill for the last billing cycle and the PP is for a partial month, it should give the date that it was added. Is there anything else on your bill with that same date?
     
  10. iowaberg

    iowaberg Godfather

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    May 24, 2007
    So I just got off the phone. The lady could not figure out how it was added without my knowledge so she filed a report with "upper management" to investigate and call me back. The funniest part of the call was when she first tried to make a sales pitch to me on what a great deal the protection plan was. I ended up getting a getting a $5 dollar credit on my bill for the next three months without asking.
     
  11. DishCSR

    DishCSR Godfather

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    Jan 14, 2004


    The protection plan does not, I repeat does not, cover relocating a receiver to another room, or even relocation to a different location in the same room, as this is an "Install" not a "service call" type of work order, the two are very different types of work orders..... as far as moving to another address, that's a mover's connection (which is an install work order), the pro plan has nothing at all to do with moving to a new address. The csr that told you this, was very wrong as most csr's are,,,they really have no idea that there is a difference between an "Install" work order and a "service call" work order , even if they are a tech csr , they still have no idea of the difference. Also a Service call is the wrong type of work order to cover an install or re-location. A service call restores service or replaces bad equipment, it does not cover an install of any kind.....
     
  12. DishCSR

    DishCSR Godfather

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    Jan 14, 2004
    This rep was very wrong, and needs proper training, lol, like that will ever happen at dtv...please see my above post about this very thing.
     
  13. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    Keep in mind that there is no officially published policy that D* will replace leased equipment for $20. They have been doing this in practice, and there have been some reports here that CSR’s have confirmed that it is policy to do so, but again, it’s not an officially published policy. Besides that, they can change any policy they want at any time. Furthermore, there seems to be a growing number of posts here that subs w/o the PP are being charge $80 for an in-home service call to “verify” a bad receiver rather than just doing a $20 swap. I can’t blame D* for that since because I am sure many receivers swapped out for $20 weren’t defective.

    Here is a link to the officially published terms and conditions of the PP – it does not mention relocating receivers as being covered:

    http://directv.com/learn/pdf/DirecTV_service_contract_v4.pdf

    I don’t pay for inside wiring coverage on my phone either, but then again, I can do anything with wire. In fact, if any of my D* cabling has a problem, I’ll probably just fix it myself. However, if I have a bad multiswitch or a bad LNB, or a problem that might be a bad receiver, I’ll use the PP that I pay for to have that resolved. I have, in fact, used the PP to have several owned receiver, a multiswitch and an LNB replaced. I don’t know that I’m necessarily “ahead”, but I’m not too far into the red on the PP. Personally, I’d just rather have that peace of mind rather than worrying about arguing with D* over whether my problem is a bad wire, a bad alignment, a bad switch, a bad LNB or a bad receiver.
     
  14. Elephanthead

    Elephanthead Legend

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    Has anyone ever been charged for sending a broken receiver back to DTV? I mean worst case you upgrade the receiver and send it back, they will ship it off to the next customer without testing it anyway.
     
  15. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    Oct 20, 2006
    Even without the protection plan DIRECTV will swap a defective receiver for free. They will just charge you $20 shipping.
     
  16. RobertE

    RobertE New Member

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    Jun 9, 2006
    Keep in mind that they are under no obligation to do so once the receiver is out of its warranty period.
     

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