My dad and I have Directv HD DVRs installed in our motor homes. Normally when traveling you encounter a time when you just can't get a signal or have to put the dish down due to poor weather. Up until a few months ago you could still watch prerecorded programs on the DVR when the dish did not have a signal. Now the DVRs keep resetting about every 10 minutes making it impossible to watch a program. There are lots of Rvers that use Directv but Directv does not seem to be getting the message. First level tech support seems to be keeping the information at their level and not sending it up the chain. I have duplicated this problem on four DVRs so I know it is not a DVR issue. I went into extreme detail with tech support explaining the issue however when I called back and asked to have the notes taken by the previous tech read back to me all it said was "DVR resets every 10 minutes". My dad called in yesterday and spent two hours with tech support on the same issue however when I asked if anyone else had reported a problem they said they checked the reported bugs and no one had called in with a similar problem. How do we get this issue resolved and how the (&%$&( do you get information passed on to someone that can resolve the issue?