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$50 installation charger after 722 upgrade?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by RollTide1017, Feb 17, 2009.

  1. RollTide1017

    RollTide1017 AllStar

    57
    0
    Oct 12, 2008
    I upgraded my 612 to a 722 and was fully aware of the $75 upgrade charge. I even paid that over the phone while talking to the CSR. My bill shows up today and on top of the $75 upgrade fee there is a $50 installation charge that none of the CSRs I talked to mentioned and the tech that came out never mentioned it either. Is this normal to have a $50 installation charge on top of the $75 upgrade fee.

    I begged and begged for them to just send the box to me but they claimed they couldn't because I was going from a single TV box to a dual TV box (even though I'm using the 722 in single mode).

    This is BS IMO, they should have made this charge known to me if it is normal. If I and known about it I would not have done the upgrade.
     
  2. TulsaOK

    TulsaOK DBSTalk Club DBSTalk Club

    3,469
    0
    Feb 23, 2004
    Did the tech do anything beyond what is normally included in a typical installation?
     
  3. SaltiDawg

    SaltiDawg New Member

    2,383
    0
    Aug 30, 2004
    Your 722 in Single Mode still uses two satellite inputs. (And likely one OTA digital input.)
     
  4. BattleZone

    BattleZone Hall Of Fame

    8,969
    1
    Nov 13, 2007
    This *is* Dish's policy. They found that most folks who wanted to do their own single-to-dual upgrade ended up calling and creating service calls anyway, so they decided to require installation. For most people, that's a benefit.

    And don't blame the installer; the installer has no idea what Dish charges you for anything, nor does he have any control over it. He gets sent a work order, he does the work, he gets paid, and that's pretty much all he knows. It was the CSR who should have made you aware of the installation charge.
     
  5. RollTide1017

    RollTide1017 AllStar

    57
    0
    Oct 12, 2008
    Actually yea. The tech was already at my house when I got there because we were out eating. When I pulled up I noticed that he was up working on my dish and had actually cut the wires from the dish. I ask what was going on because all I wanted was a DVR upgrade. He said he noticed that my dish was not properly grounded so, he decided to do the job correctly. It was very nice of him and he did a great job but, it was not part of the work order.

    So, the $50 installation charge (on top of the $75 upgrade fee) is normal and the CSR just failed to mention it? I called Dish and a CSR told me that they would credit my account $10 for 5 months since I wasn't made aware of the charge before hand plus, he made it sound like they would give me a $25 credit next month for the inconvenience. If all that does indeed happen then I retract my "BS" statement from above and complement Dish on how they resolved my issue.
     
  6. nostalgiaguru

    nostalgiaguru AllStar

    80
    0
    Aug 12, 2008
    In my case, a $50 credit appeared on my bill the month before I was charged $50. Is that a possibility?
     
  7. chainblu

    chainblu Legend

    212
    0
    May 14, 2006
    Anytime a tech services a system (upgrade/trouble call) they are supposed to bring it up to 'code'. He realized it was a good way to kill some time until you got home.
     

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