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622 vs. 722k

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Jim148, Apr 19, 2010.

  1. finniganps

    finniganps Hall Of Fame

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    I used to buy all my receivers, but based on the current model the only reason I would buy one today is if I thought I wouldn't be able to accept the commitment period or couldn't wait the year for an upgrade. Otherwise I see no advantage to buying vs leasing (being able to sell an old receiver after a certain amount of time is not appealing to me since you no longer save money monthly by owning).
     
  2. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    I can't speak to a directly-mailed receiver, but as a tech, we are required to collect the old remotes and are charged back for missing remotes.
     
  3. PeggyD

    PeggyD AllStar

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    Apr 5, 2006
    We just had our 2 622s replaced with 722Ks. The installer took the old receivers but didn't mention needing the remotes. He even left the UHF antennas so we can extend the signal.
     
  4. SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    Jim,

    I thought remotes were like wire closet hangers, when left alone in a dark space they breed and breed and breed. I must have a couple of dozen Dish remotes laying around. I've never been asked to return any remotes, but I've never dealt with a local installer delivering the new box and removing the old...
     
  5. Jim148

    Jim148 Godfather

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    Jun 22, 2004
    I haven't been advised by DISH if they ship via FedEx, USPS, UPS, or something else. Does anybody happen to know how they typically ship? It might be nice to get a tracking number. It frustrates me to get a slip from UPS, etc., when I missed them when they need an adult signature. Although I am at work in the daytime, if I know what day they are coming I may be able to have me wife be home on the day of expected delivery.

    Also, I have one main TV that is usually TV1 and several that are TV2, but sometimes they view what is on the TV1 tuner. Anyway, since this has both two satellite tuners and two over the air tuners, I am trying to decide if I need to run more RG6 to the set in our master bedroom. Right now it is connected to a master over the air antenna via an an NTSC to ATSC converter box. Typically my wife would watch this at bedtime for local news, but with the 722k I might connect this RG6 to the DISH system. I assume with the 722k I could record two satellite channels, one over the air channel AND she could simultaneously view a different over the air channel, so I am not really sure if there is much need to keep the converter box in service. On the other hand, I suppose it would still give me the option of recording two satellite channels, two over the air channels, and she could still watch a completely different over the air channel, so I might still be pulling another run of RG6!

    I will have to do some searching, but I do seem to recall a way to change one of the TV2 remote controls to an additional TV1 remote control. I think TV1 is IR and the TV2 remotes are UHF, but I will have to do some more searching on that. For those of you with a 722k, can I do pretty much everything I need to do with a TV2 remote or might I still want an additional TV1 remote control?
     
  6. Jim148

    Jim148 Godfather

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    Jun 22, 2004
    Well, despite being assured over the telephone that a 722k would be shipped, I stopped home this afternoon and a brand new 622 was waiting on my front step. Maybe I will have to give up on leasing and just buy a 722k after all!
     
  7. TulsaOK

    TulsaOK New Member

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    Feb 23, 2004
    Send it back.
     
  8. olguy

    olguy Hall Of Fame

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    Jan 9, 2006
    I called about a problem with one of my 622s today. While on the phone waiting for it to do it's thing after a check switch I asked the young lady if there is a distinction between 622, 722 and 722K. And once again I was told by a CSR in a stateside call center that they are the same family and a guarantee can not be made as to which you will receive. That makes 3 CSRs and 1 supervisor. I'm really inclined to believe there will be no guarantees made. And if they are they will be ignored.
     
  9. Jim148

    Jim148 Godfather

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    Jun 22, 2004
    I still have not received a call back from DISH. Does anybody hear have any numbers for somebody at DISH that might be helpful. I have enjoyed my service until now, but this is frustrating and disappointing when they won't even call back.
     
  10. SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    How did you get in the situation that you are expecting a call back?
     
  11. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    OK. Personally I think it's time to kick this foolishness up to the administrative office as it appears it is a "stupid policy problem."

    Send a polite email to ceo@dishnetwork.com requesting help and explaining to them you ordered the 722k with the dual OTA module but a 622 was shipped. Note in your email that apparently there is some policy that indicates to Dish employees that the 622 and 722 are essentially the same as the 722k, which is not true because of the ability to record two OTA programs with a 722k, which is the feature you are seeking. Include the phone number associated with your account and a daytime phone number.

    Usually someone from the administrative office will respond within a week.
     
  12. bnborg

    bnborg Icon

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    Jun 3, 2005
    I have had great support with 888-701-8965. :)
     
  13. GPM

    GPM Cool Member

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    I was having intermittent problems with my 622 (freeze up, repeated reboots) and decided I wanted a 722K. Called them and was told first that I had to call back when the 622 was acting up so they could troubleshoot. I declined and requested a supervisor. I was then told they would replace it, but as others have said, they couldn't guarantee a 722K and that I may receive another 622.

    I've been a customer since 1996 and consistently carried the equivalent of the Everything pack. I informed the supervisor that his response was unacceptable. I told him I wanted a 722K with the OTA module included, and I didn't want to pay anything. He then put me on hold for several minutes and returned to inform me that the Executive department had agreed to give me what I want.

    Of course when the technician arrived with the 722K he didn't have the OTA module, but after another phone call it was shipped. At no charge.

    Bottom line is be persistent and don't take no for an answer. Its not the first time I've threatened to discontinue my service, but I've always gotten my upgrades and haven't paid for them yet. Of course I'm now locked in for another 2 years, but hopefully the two 722's I have will last that long.
     
  14. GrumpyBear

    GrumpyBear Hall Of Fame

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    Feb 1, 2006
    Technically you did pay for them with the extra 2 years of guaranteed service. I do agree with your point though.
    I had the same problem with a 811 and 211 mix up. Keep your notes, stick to your guns. Even inform them to repeat something as you want to record it, always ask to get to a supervisor.
     
  15. Jim148

    Jim148 Godfather

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    Jun 22, 2004
    I did finally get a telephone call from Dish this afternoon advising me that they will be sending a 722k. They also told me to return the 622. When I asked about the over the air module, they said they weren't certain if it was being shipped, but told me to call again if it isn't in the shipment. Needless to say, I wholeheartedly agree that this is a bad policy of the part of Dish to consider the 622, 722, and 722k to be the same.
     
  16. TulsaOK

    TulsaOK New Member

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    Just wondering why you feel you're "entitled" to free upgrades. I've been a subscriber since early 1996 as well but I've never threatened to discontinue service to get something for nothing. If I choose to upgrade my service, whether it be programming or hardware, there is a fee for doing that which I should be willing to accept if I want the upgrade. Maybe I approach things a little differently than most people but I've always paid my own way and if I wanted something extra I was either willing to pay for it or wait until I could afford it.
    Maybe that's just me.
     
  17. SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    I agree completely! Last July I upgraded one of my 622s to a 722k, in exchange for a new two-year commitment. What would not be fair would be if Dish needed to replace the 722k should it fail and they send a 622 to replace it. :sure:

    I never got a response as to how the Jim148 ended up in a position where Dish owed him a call? :rolleyes:
     
  18. GPM

    GPM Cool Member

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    Sep 2, 2004
    It has nothing to do with feeling "entitled", it has everything to do with not being foolish. They could have easily said no. I have had eight, now nine, receivers over 14 years. Always two in use at one time. The last five have been leased. And yes, a two year commitment does, in a sense, equate to a fee. That commitment seemed to me a reasonable exchange for a receiver that I would be paying monthly lease charges on over the course of those two years.

    Do you also pay MSRP for your vehicles? Perhaps you feel that equates to 'paying your own way'. To me, you would be throwing away money. Its certainly your right to do that, just as its my right to save money wherever I can. If paying the asking price for everything your purchase gives you a sense of moral superiority then I guess its worth the extra cost. I didn't retire at 55 by wasting money.
     
  19. SaltiDawg

    SaltiDawg Active Member

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    When I was 55 I had already been retired for three years. What does that have to do with the price of tea in China? :rolleyes:


    No one has suggested that "haggling" is somehow wrong, but believing that if you can't get your way you can come to a forum and express the "fact" that somehow Dish isn't giving him something to which he is "entitled" is nonsense.

    By the way, last July I upgraded a 622 to a 722k with an OTA Module. No cost whatsoever - and I did not need to threaten to drop Dish nor did I think I was "entitled" to anything. Maybe that extra three years of retirement allowed me to better sort out when to threaten and when simply to ask nicely. :lol:
     
  20. TulsaOK

    TulsaOK New Member

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    Feb 23, 2004
    What prompted my response was this statement: "Its not the first time I've threatened to discontinue my service, but I've always gotten my upgrades and haven't paid for them yet."
    If that's the way you want to do business, that's fine with me. More power to you. Hopefully, the shoe won't show up on the other foot, but you know what they say about karma.
    BTW, I think I overestimated your age by about 40 years. My bad.
     

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