I went to watch a recording tonight and had a black screen with searching for authorized content message. Next I tuned to the channel to see the 721 message. WTF? Called the D* number on my bill. At the prompt said 721, and the system said it would resend my authorization. No help so then pressed zero. It was just before 2 AM in Alabama, when the CSR came on the line and said she would resend it herself. Again no luck. This was for Showtime that I've had for years. Then I asked her to check their computer so see if it took a dump. While she was checking, I remembered that an earlier CSR had given me a Showtime for several months for free [due to problems before]. That was it, the computer had canceled the package. The CSR was quick to add it back and that got the channel back, but not the recording, bummer. By this time I'd asked her how many mean & nasty customers she'd had. She said she'd lost count & we figured that was before her first coffee break. :lol: Now to make up for the lost recording [which will re-air in a few days which I told her], she gave me $5 off for the next three months. I told her she didn't have to [and hadn't asked for it] but she wanted to do something for what had happened. 10 min after she was to go home, & she was still laughing at 2 AM. I won't say she was a rocket scientist, but I didn't need one & found a friendly voice, that fixed the my problem. As bad as a call do D* can be, getting them to laugh has always worked the best for me.