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721 Caller ID

Discussion in 'Standard Definition Receiver Support Forum' started by Chaos, Jul 18, 2002.

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  1. Chaos

    Chaos New Member

    454
    1
    Apr 23, 2002
    Hi all,

    Has anyone gotten the 721's caller id to work? I just got mine today and everything seems normal except for CID. I've checked the settings, and the phone line is the one that worked on the 501, so I'm kind of stuck. I'll call support if no one has gotten this working.

    Thanks!
     
  2. sbturner

    sbturner Guest

    My caller ID also does not work. Everything else is great though. This a great machine.
     
  3. kyoo

    kyoo AllStar

    88
    0
    Apr 3, 2002
    Did you enable the CID feature on the 721? It defaults to off..

    I've also noticed it's a bit slower to show the CID info.. it shows it during the second ring.. which is a bummer.

    But on a more positive note, you can pause the show while the CID info is being displayed.. unlike the 501.
     
  4. Chaos

    Chaos New Member

    454
    1
    Apr 23, 2002
    It's enabled, but just not coming through. Nothing in the history either.
     
  5. John Corn

    John Corn Hall Of Fame

    5,046
    0
    Mar 21, 2002
    My 501 seemed like it got it on the second ring as well.....:shrug:
    My CID is working fine.:confused:
     
  6. Craig Fogus

    Craig Fogus AllStar

    82
    0
    Mar 24, 2002
    My caller id wasn't working on mine even with it enabled. I disabled it then re-enabled it to get it to work. Weird!
     
  7. Chaos

    Chaos New Member

    454
    1
    Apr 23, 2002
    Update on this. They're RMAing the box.
     
  8. waxdonuts

    waxdonuts Mentor

    36
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    May 29, 2002
    New Guy question...What does RMA stand for?
     
  9. SParker

    SParker Active Member

    1,588
    2
    Apr 27, 2002
    Returned Materials Authorization I think
     
  10. FrankD1

    FrankD1 AllStar

    93
    0
    Jul 14, 2002
    Mine has been flakey as well... it worked for the first day or two out of the box, but hasn't worked since (about 5 days ago). I'm hoping it's just a software issue that will be addressed.
     
  11. Chaos

    Chaos New Member

    454
    1
    Apr 23, 2002
    Late update. I cancelled the RMA. I've got shared line DSL, and the 501 wouldn't work with a filter. I put one on and it still didn't work. After some testing, I found out it was a bad filter, replaced it and all is well.
     
  12. Bill D

    Bill D Godfather

    432
    0
    May 10, 2002
    I have been thinking of getting caller ID for a while now, and since I just got the 721 I was thinking of adding it. Let me know if this feature works like it should.
    thanks
     
  13. Chaos

    Chaos New Member

    454
    1
    Apr 23, 2002
    It's wonderful now that I've got it working. You can pause what you're watching without hitting OK first. This is a major improvement over the 501. It also has a history list so that you can see who called while you are out. I don't know yet if that will be as useful, but I wouldn't live without Caller ID, and I'd hate to not have it on the TV now that I've had it there for a while.
     
  14. John Corn

    John Corn Hall Of Fame

    5,046
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    Mar 21, 2002
    I love the Caller ID on the TV, I don't have to get off the couch. :) History I can always get off my phone, but it's great having it on the TV.
     
  15. SParker

    SParker Active Member

    1,588
    2
    Apr 27, 2002
    does the CallerID work with Callwaiting callerID?
     
  16. Chaos

    Chaos New Member

    454
    1
    Apr 23, 2002
    No, it will not ever work with Call waiting caller id. This is not a problem with the receivers, it's a limitation of CID on CW that prevents it from showing up on any extension other than the one that you are using. They can't send enough voltage through the line to reach all phones safely.
     
  17. waxdonuts

    waxdonuts Mentor

    36
    0
    May 29, 2002
    Not sure if this has been covered yet.

    On the 721, do both of the composite video outputs display the caller ID info? I do not want the video signal that goes to my VCR to display any incoming calls while I am archiving shows.

    Thanks!
     
  18. Peter Wilson

    Peter Wilson AllStar

    51
    0
    Mar 23, 2002
    This is how all caller ID works. The info is sent between the first and second ring.

    Here's a nice description of how Caller ID works with several links:

    How Caller ID works
     
  19. Donger

    Donger Mentor

    29
    0
    Apr 24, 2002
    I still can't believe that the 501 won't display CID for incoming LD calls. The old 5000 did. Here in Qwest land, they have a special ring to alert you that the incoming call is long distance. I emailed Dish and they said that I should call Qwest and have them disable the special ring! Don't think so! Why can the 5000 handle special ring CID and the 501 can't?
     
  20. FrankD1

    FrankD1 AllStar

    93
    0
    Jul 14, 2002
    It's working again... I did a reboot this morning (held the power button for 5 seconds) and the CID seems to be working now. It'll be interesting to see how long it works until another reboot is necessary...

     
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