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721 L325 new update

Discussion in 'Standard Definition Receiver Support Forum' started by retiredTech, Apr 27, 2007.

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  1. Grandude

    Grandude RichardParker II

    939
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    Oct 21, 2004
    I just checked mine and it only had the 2-day guide.
    Went into the menu and looked at the switch. It was messed up so did a check switch and that screen now looks good.
    Still just a 2-day guide so am now rebooting the machine.

    QUESTION: Why does the 721 take so darn long to boot? The 622 and 921 only take about 5 minutes but the 721 takes more than 15 minutes.
     
  2. Grandude

    Grandude RichardParker II

    939
    12
    Oct 21, 2004
    Yesterday after rebooting with the power switch it sat there for two hours in the please wait state so gave up and pulled the plug for 10/15 seconds and then plugged it back in. This time it did boot up all the way and still only 2 day guide. Left it off over night and today still only the 2 day guide.
    Note: This is not a serious issue for me (currently), just reporting my experiences.
     
  3. guywall

    guywall Mentor

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    Jan 8, 2003
    Still not getting all channels all the time. TNT is out in the evening (when the basketball games are on) but then in later in the evening and some mornings. ESPN does not come in at all. Screen still says it lost lock.
    I do a switch test and reboot (press power button down), still same problems.

    When is the next update? I've got the pricing and channel line up for my local cable provider and since the price is slighlty better and I'd get more channels, I'm tempted. I'm so used to the 721 DVR, I hate having to learn a new DVR all over. SO, FIX THIS!
     
  4. P Smith

    P Smith Mr. FixAnything

    21,972
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    Jul 25, 2002
    W.Mdtrn Sea
    They are do beta testing new SW [BPAT] on 32 PVR721s from Fri May 04 2007 15:39:07.
     
  5. keiths2112

    keiths2112 Cool Member

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    May 17, 2007
    I'm seeing the same thing, after several years without a problem now all I get
    is a two day guide. I called tech support, they were no help and are sending
    me another unit. They would not tell me what unit they are sending me, if it
    is not a 721 I'm going to send it right back to them.

    Very disappointed.
     
  6. FLY5

    FLY5 Mentor

    35
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    Jun 11, 2004
    I reported the problem to DISH via e-mail on 5/12 and got this reply on 5/13:

    We are aware of the issue with this receiver. Our engineers are working on the problem. It will be corrected in a software update.

    They asked for my receiver information and I sent it back to them. I got this reply on 5/14:

    Thank you for providing the information for our engineering department. They will try to resolve this issue as soon as possible. Unfortunately, there is not a way for us to know the status of their work; these issues are usually fixed in a software update. Please remember to turn off your receiver when you are not watching TV, so that it can receive the update when it becomes available.

    Hmm ... "not a way for them to know the status of their work". I thought phonecalls and e-mails were pretty good for that kind of thing. :rolleyes:

    At least they acknowledge that there actually is a problem with the software. That's better than they did on the phone when I called and they told me to reboot a certain way that didn't help and that they would send me another unit if the problem persisted (I don't want another unit - mine worked fine until these latest software changes. What are the chances another one will work better? I want the software fixed!).
     
  7. rcwilcox

    rcwilcox Godfather

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    Jan 20, 2003
    Thanks for the update. I hope someone from E* reads this forum. MY 721 worked pretty good for a long time (some quirks but if left alone was very satisfactory) but lately it has me thhinking (shiver) cable.
     
  8. guywall

    guywall Mentor

    34
    0
    Jan 8, 2003
    After the rest of the family was asleep tonight, I called to see if I could make progress.
    I told them:
    - not getting some channels (ESPN, TNT, DISNE, to name a few). Screen says Channel 140, lost lock. Please move up/down. Then it lists my Receiver & Smart card numbers and the Sat/Trans/input.
    - only getting a two-day guide. When I checked tonight, I was only getting about a 14 hour guide!

    I told them I had checked the switch and had rebooted and unplugged. The CS person sent me to channels 9904 & 9900 (I think) and we waited 2 miuntes. Still nothing.
    So, she said she could send a new unit or have a tech come out. I said yes to the tech but after reading FLY5's post, I will probably cancel it.

    Sure hope the mentioned update comes soon.
     
  9. finniganps

    finniganps Hall Of Fame

    1,518
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    Jan 23, 2004
    I ALSO lost my ESPN channels and had the two day problem for a while. They offered teh same thing. Then the tech said I probably needed to change the cable from the dish to the swutch on Sat 119 - the one that fed those channels.

    This was 3 weeks ago. The channel comes and goes (mostly stays). If the cable was bad I'm not so sure it would come and go, so I will wait until the next software upgrade to change the cable unless it STAYS out. I would have been charged to have the tech look at the problem and I don't want a new unit - my DVR is pretty full right now.
     
  10. guywall

    guywall Mentor

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    Jan 8, 2003
    Finniganps, we're both in Walntu Creek! Nice to know another Dish/DBStalker in the area. I've been considering Astound with all of these 721 problems. Prices and channel line up looks pretty good. I just hate the idea of learning a new DVR that I have never seen in action.
    Have you had them before or seen their DVR?
     
  11. finniganps

    finniganps Hall Of Fame

    1,518
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    Jan 23, 2004
    I called Astound last year and found that Astound was sorely inferior. The DVR cost was $10/month extra. The biggest issue for me was that over 20 channels were analog instead of digital. This included the network stations. I refuse to go back to analog especially for channels I watch a lot - the networks. I also asked for very specific information on pricing to get the same thing I have now and found Astound to be significantly more. I currently have a 508 (single tuner DVR and the 721). To get something similar was more then $30 per month more. I do not know how well the Astound DVR's work. If you go that route let me know how you like it.

    BTW: I do subscribe to Astound for internet and phone and am very satisfied with those.

    You might have better luck switching to Direct since they are also all digital.
     
  12. Grandude

    Grandude RichardParker II

    939
    12
    Oct 21, 2004
    As of today I have now lost the 2 day guide data. Now have no data. shucks, I didn't think it could get worse, but it did.

    I don't want another 721, I want software for this one that works. Now I don't record anything on it for fear that I will have to send it back, again, for a 'new' one.

    My old original 721 was a real gem, until they started updating the software. Maybe Dish will give me a 622 to replace this 721 and not charge me a DVR fee.
    HaH!
     
  13. keiths2112

    keiths2112 Cool Member

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    May 17, 2007
    Well, my replacement 721 arrived today, I'm not doing anything until after the
    LOST finale. I hope I can just drop in the new 721 and see if it has the same
    problem. I assume it should as it will update to L325 and should show the
    same guide errors. I can then just swap my old one back in and send the
    "new" (its refurbished) back.
     
  14. flatus

    flatus Legend

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    Aug 18, 2006
    At the end of last week I had no guide at all, except for the currently broadcasting shows. Then over this weekend, my guide is back to normal-- all 9 days. I still have the 325 software and I didn;t do any sort of resets.
    I dunno whats going on. Where is Lenord Nemoy when you need him????
     
  15. kwd57

    kwd57 Cool Member

    28
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    Jul 31, 2002
    My 9 day guide came back sometime over the weekend too, but it only lasted for one day, and is now back to the 2 day guide.
     
  16. Grandude

    Grandude RichardParker II

    939
    12
    Oct 21, 2004
    I got the bugfix software this afternoon and looks good. First time with a 9 day guide in many moons. (A little Indian lingo):)
     
  17. kwd57

    kwd57 Cool Member

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    Jul 31, 2002
    what software?
     
  18. Grandude

    Grandude RichardParker II

    939
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    Oct 21, 2004
    See Testers needed thread.:grin:
     
  19. P Smith

    P Smith Mr. FixAnything

    21,972
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    Jul 25, 2002
    W.Mdtrn Sea
    The two models 721 and 921 will always suffer from that super-pooper Dish idea to encrypt/decrypt on-the-fly recordings on disk.
    A lot of processing - a lot of system resources, a lot of conflicts for memory, semaphores, etc.
    Who writing embedded software they knows what I'm talking about.
     
  20. Grandude

    Grandude RichardParker II

    939
    12
    Oct 21, 2004
    L3.26 downloaded to my 721 today and the 9 day guide is working properly.:)
    I think that was all that was fixed in this release but don't hold me to that. I wasn't having any other problems anyway.
     
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