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722 Loss Of Output

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Cap'n Preshoot, Jun 28, 2008.

  1. Cap'n Preshoot

    Cap'n Preshoot Godfather

    452
    0
    Jul 16, 2006
    We're on our 3rd 722, not because of any specific problem with any of the others, more from a "let's shotgun it" approach when the installer simply had no clue that the dish was mis-aligned. Alas, I digress..

    We do have a 722 problem this time. Periodically we will simply lose all signal output (HDMI/Component) and it won't come back until we reboot. This has been happening about every 2~3 weeks or so.

    We're both in our 60s and my wife is home alone all day and not technically inclined. I get a call at work "The !%#@*&$ TV is out again" - note here the use of the word again

    The 722 is on a shelf out in the open, so it shouldn't be a heat problem.

    When we lose the output, the 722 remains "on" but the signal is gone. You cannot pull up any menus or anything. All you can do is reboot it.

    I'll be honest, I've been a Dish customer only since last December and frankly my wife and I are getting pretty fed up with all this "handholding" we have to do with our Dish Network equipment. This is BS. Rebooting, rebooting and rebooting. Re-teaching the switch and more rebooting.

    Is everyone else putting up with this crap too or have we somehow been singled-out? How often are the rest of you having to reboot? And why are we having to reboot at all? This is nonsense.

    We're also a little annoyed with the amount of time it takes the system to recover from rain fade. Gee whiz, is it really necessary every time to painstakingly reacquire all of the transponders and then re-download the guide? Judas Priest, we never had this much trouble with D*.

    L511 software if that matters

    We're really getting tired of it.

    Please help! All we want to do is watch TV and have reliable equipment.
     
  2. SaltiDawg

    SaltiDawg Active Member

    2,384
    0
    Aug 30, 2004
    Have you even called Dish Tech Support? What did they say?
     
  3. Cap'n Preshoot

    Cap'n Preshoot Godfather

    452
    0
    Jul 16, 2006
    Yes. Of course the problem isn't happening when I call. It's interrupting something we're watching, so the goal here is to get it back on as soon as possible (typically 5 mins for it to go through all the steps that it seemingly has to... grrr)

    So no, I haven't called while the problem is occurring because I'm going to be on hold for several minutes waiting for them to tell me what I already know.... reboot it.

    If you have a better solution I'm willing to listen.

    I'm also going to close this discussion out as I've opened a similar thread in the software forum. Maybe someone there has an idea.
     

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