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722 Problem

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by dnero, Jun 26, 2008.

  1. dnero

    dnero AllStar

    67
    0
    Feb 12, 2008
    Last night I turned on my 722 with Aquiring Sat. single screen showing I had no signal on either input from 110 119 & 61.5. Tried running check switch but instead of doing a 1-5 count it was doing 1-38 then would give me a message that I had fewer sat than before but was finding no signal. But the 501 and 508 were working fine all connected to the same DPP44 switch. I also had another cable that was hooked to the switch that used to feed one input of my 721 tried swapping input cables to the diplexer but same result. After spending almost an hour with a person on the phone and finding out a dish tech was week away they also wanted 49.95 said I cancelled my protection plan which I did not want to do they must have cancelled this when I turned HBO ect. off. After finding out it would be week with no tv in this room was going to hook my 721 back up and use that but decided to take the diplexer out and hook one switch feed to each input on the 722 now everything is back to normal check switch was a normal 1-5 count and found all sat on both inputs.
    So my question is do I need a diplexor as long as there are two cables one for sat input off the DPP44? I dont plan on using the 721 although have not turned it off with dish yet.
    Although the part that made me laugh about this whole thing was when this CS told me in his broken english "Now dont get up on the roof and try to re aim yourdish" like I am going to do this a 10:00 pm at night. They always call me Mr Doug cause they cant pronounce my last name Neronsky.
    Thanks for any help.
     
  2. Ken Green

    Ken Green Hall Of Fame

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    Oct 6, 2005
    Mr. Doug, :lol:
    Yes, you can use separate feeds to the 722.
    Do you have the Power Inserter in the configuration, and if so, is/was it fed through the 722 on Port 1 of your DPP44?

    I presume you tried running switch-check a second time, and also did a hard (power-cord) reset.
     
  3. dnero

    dnero AllStar

    67
    0
    Feb 12, 2008
    Yes I ran check switch about 6 times and did unplug it for awhile so I assume the diplexor died also the installer did not put a ground on the DPP44 so will do that this weekend should I put a ground block off each sat input or is grounding the body of the switch suffiecient?
     
  4. Ken Green

    Ken Green Hall Of Fame

    1,105
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    Oct 6, 2005
    IIRC, the DPP44 is grounded through the power inserter (3-prong).
    Neither of mine have their own ground, nor do I think the installation instructions for the DPP44 call for a separate ground....not sure :confused:
     
  5. tnsprin

    tnsprin Hall Of Fame

    2,129
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    Mar 15, 2003
    Grounding is recommended at the switch itself and just before the wires enter the house (assuming you don't have the switch outside at the point the wires enter).
     
  6. BattleZone

    BattleZone Hall Of Fame

    8,969
    1
    Nov 13, 2007
    It sounds to me like your DPP Separator failed (that's the device that splits the DPP signal to feed both tuners). If you call and explain that to Dish, they will probably send you a replacement for free.
     

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