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722 Tuner 1 can't see 119°

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by phrelin, May 4, 2013.

  1. phrelin

    phrelin Hall Of Fame DBSTalk Club

    14,894
    283
    Jan 18, 2007
    Northern...
    I'm on the Western Arc, for some reason this afternoon Tuner 1 on my 722 can't see 119°, any channels or transponders. Tuner 2 has no problem and my 612 has no problems on either Tuner. A separate cable comes from the DP34 switch to each Tuner.

    A switch test declares I've lost a satellite after shifting to the 38 tests mode on Tuner 1. I don't want to try a hard reboot yet because I don't want some kind of unable to boot problem until after tonight's recordings.

    I'm assuming I've got with one of three problems:
    1. a cable problem,
    2. a switch problem, or
    3. a 722 problem.
    Before calling Dish, I will do a hard reboot. If that doesn't solve the problem I switch over one of the cables from the 612 and reboot again. If that doesn't solve the problem, I'll call Dish unless someone has another possible way to resolve the issue.

    Anyone have an other suggestions?
     
  2. puckwithahalo

    puckwithahalo Hall Of Fame

    1,286
    0
    Sep 2, 2007
    Try swapping the cables on input 1 and 2 and rerun the test. If the issue follows the cable, its probably a bad port on the switch, if not, then issue is the port on the receiver. If you weren't getting anything on input 1, I'd say maybe a bad cable.
     
  3. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

    21,484
    360
    Jan 7, 2005
    Kittrell, NC
    I'm with puck... swapping the two inputs at your receiver is the quickest way to eliminate the receiver as the problem. IF it follows the cable, then you have a switch issue probably... otherwise you have a tuner issue.
     
  4. phrelin

    phrelin Hall Of Fame DBSTalk Club

    14,894
    283
    Jan 18, 2007
    Northern...
    Thanks for the responses.

    Unanticipated happenings seem to be in my life this year. The overnight update process seems to fixed it. Either that or cooler temperatures (it's been unseasonably warm and dry here for two weeks ending last night) temporarily "fixed" the switch or tuner.

    I guess I'll see what happens.
     
  5. P Smith

    P Smith Mr. FixAnything

    21,341
    127
    Jul 25, 2002
    W.Mdtrn Sea
    Perhaps you got a moisture in your cables/F-connectors; Tuner shouldn't be affected by weather any way...
    And seems to me, it happened between DP34 and the 722, as the point affecting of switching to legacy [38 tests] - that's means DiSEqC command didn't go through the path in one or both directions. The cmds is key of full functionality when IRD communicate with DP/DPP equipment.
     
  6. Mike.H_DISHNetwork

    Mike.H_DISHNetwork DISH Representative DISH Representative

    310
    15
    Feb 1, 2011
    [SIZE=medium]I am more than happy to help you with this today, would you PM me with the phone number on the account? [/SIZE]

    [SIZE=medium]Thanks[/SIZE]
     

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