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722 upgrade Phone solicitation

Discussion in 'General DISH™ Discussion' started by stolirocks, May 24, 2008.

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  1. stolirocks

    stolirocks Cool Member

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    Oct 20, 2006
    Last night I received a phone solitation for a free upgrade of my 622 to a 722 and reduce my monthly Advantage 250 subscription by about $10 from some Sat contractor. All that is required is a 1 or 2 yr contract. They told me I would have to start a new subscription with a different name on the account and cancel my old account. That I would also get a $80 rebate from D in two statements for the one year commitment. I stalled them by asking them to call me back tomorrow for another family members ID information. I called DN and they said they know nothing about any upgrade promotions.

    Should I even be considering this? It sounds very shady.:confused:

    Thanks for any advise
     
  2. lujan

    lujan Hall Of Fame

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    Feb 10, 2004
    Yes, it sounds fishy. Any promotions would come from E* or from their authorized dealers. I would keep an eye out. BTW:

    E* - Echostar (Dish)
    D* - DirectTV
     
  3. Bill R

    Bill R Hall Of Fame

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    Dec 20, 2002
    The "cancel my old account" is a dead giveaway that "something" is shady. I would gather all the information (company name, caller ID number) and forward it to ceo@echostar.com
     
  4. EVAC41

    EVAC41 Legend

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    Jun 27, 2006
    dito... I smell something really fishy. :eek2: Like trying to get you to give them your account number and or something else for them to get free service and you paying for it. If you get this again i would do what Bill R said Email ceo@echostar.com right away.
     
  5. asher

    asher Cool Member

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    Oct 4, 2004
    I've gotten this kind of call as well. They tried to get me to give them a credit card number, and I refused (would YOU give a credit card number to somebody who called you just because they claimed they were from Dish?) This led to lots of hemming and hawing and finally I hung up. They called back a few minutes later and said it was OK, they didn't really need it. I finally agreed to the deal, at which point it came out that I needed to cancel my old account and open a new one because Dish was offering the deal only for new subscribers.

    At this point, I asked, "Then who are you?" They said, "We're Dish Networks". I said "But you just said that Dish Networks was offering this only to new subscribers, and yet you're offering it to me!" They couldn't adequately explain that one, so I finally told them to go away. Very shady indeed.
     
  6. stolirocks

    stolirocks Cool Member

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    Oct 20, 2006
    Thanks all for your input, my bill is so high right now, I have to consider all options. They said the name of their company was Dish Direct and that they work for D*. The only thing they asked for was a SS number, which is where I stopped them. They probably would have asked for the account # and more. But they did emphasize there was no costs upfront.

    When I called D* and discussed the whole offer including the closing & opening of accounts the CSR got off the phone to check with someone, but did not seem interested on further discussion about the offer after she returned. She did not say this was against any of their policies, but did say I should not take the offer.
     
  7. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Dec 10, 2002
    Social Security number?? Definitely something not even worth pursuing.. Too much risk and given the fact an account is closed and new one created is a huge red flag.... LIke my momma use to say... "If a deal sounds to good to be true, most of the time it is too good to be true".
     
  8. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    We have been sent to do DirecTV installs for DishNetwork customers whose original retailers called them once their original commitment expired and explained that they could be given "free upgrades". What the retailer failed to mention to the customer was that the "free upgrade" involved switching to DirecTV. The customer was expecting newer Dish Network equipment, and had international programming that wasn't available on DirecTV.

    Needless to say, she wasn't happy with the retailer.
     
  9. stolirocks

    stolirocks Cool Member

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    Oct 20, 2006
    Sorry..... I was referring to Dishnetwork E* not D*
     
  10. tommiet

    tommiet Godfather

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    Dec 28, 2005
    I did the same thing 3 years ago. E* would not budge on a new 622. Got a call from a 3rd party company and they got me a 622 (with 2 rebates, free install and a free DVD player.) E* or D* will ask for a social security number to do a credit check. This is normal. Not to say you should just give out this info, but you should check the company out with the BBB and see what they say. I also called E* and validated they were a current authorized seller/installer.

    Saved me almost $30.00 a month for the same programming plus not getting stuck with a $300.00 bill for a 622.

    E* treats their current customers like crap when it comes to upgrades. It's a hassle, but I think you can get a better price doing this and I would not hesitate to do it again.:)












     
  11. stolirocks

    stolirocks Cool Member

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    Oct 20, 2006
    That's a great deal, glad to hear it worked out. Well, I took your advise & checked BBB, no complaints 11 yrs. It looks like I wouldn't be saving anything near that amount though. And I would be trading a 622 that I have been satisfied with for a 722 of ? soundness. They told me they would be installing only the receivers and no dish. This is where I think they make their money. Now the other thing that is bugging me is I asked who closes the existing account, she said it is automaticly closed. And for some reason I have been under the impression I would have to return my Lnbs along with my recievers, if the account was closed. These are things I would want to straighten out before I coult try this.
     
  12. Richard King

    Richard King Hall Of Fame

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    Mar 25, 2002
    The "dealer" who is offering this is not to be trusted. This is very much against Dish rules and dealer rules. What the dealer is doing is stealing, not only from Dish, but from the dealer who did the original sales and install at your house. Your original dealer is getting paid a VERY small amount each month for the programming that you pay for. If this "dealer" is able to get you to switch, not only does he get paid a commission on the switch, but, he also gets the monthly (residuals) payment that should go to the original dealer. If you bought direct from Dish originally then the "dealer" is getting money that should be going to Dish. I consider this theft.
     
  13. stolirocks

    stolirocks Cool Member

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    Oct 20, 2006
    I see what your saying. Guess you cannot I trust anyone....

    I originally ordered directly from Dish. My billing has steadily gone up. I and everyone is forced to pay for programing of which 70% we do not watch. Why do I have to pay for programing that Dish tells me I have to subscribe to?

    Why was I paying monthly for HD and told I would be receiving HD broadcasts in my NBA packaging that would increase over time. But instead they doubled the cost of HD packaging to include the NBA without even notifing me and increased broadcasts only slightly from last season. Many days not even broadcasting one game in HD during the season. Why was'nt I aware about their surcharge for hooking up EHD before hand.

    Does E* have any program where existing customers can upgrade their equipment at reasonable costs. If they kept their customers happy I'm sure these 3rd party companies who are also their authorized dealers would not need to take advantage of glitches in their policy.
     
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