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722k crashes when doing a search!?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by RVRambler, Nov 10, 2011.

  1. RVRambler

    RVRambler Legend

    151
    1
    Dec 5, 2004
    I have had a 722k about 4 months (new to Dish), the only time it crashes (<= 10 times) is when attempting a search (99% of searches do not crash), # of searches does not seem to matter (using history) but it has ALWAYS been when attempting a search. Press search, no reaction, then reset, then all is well until.....

    Is this just my 722k?

    Also, since adding an external usb HDD, (and I have not had it connected for weeks now) it gets the slow down issue (slow epg, slow everything but records fine) effectively daily!

    If I do a reset daily it does not seem to get the slow downs, or ONLY late at night.

    Is it just my 722k or did I get a 'bad' one or do many do this?

    Thanks!
     
  2. Henry

    Henry Retired Member

    3,588
    64
    Nov 15, 2007
    Pine, CO
    I don't know about the specific reset issue you mention, but my new 722k did re-set itself the other day while doing DVR stuff. Hasn't done it since. :confused:

    According to Dish Tech Support, the sluggish EPG is a known issue that they promise to fix via software in the near future. :sure:
     
  3. CeeWoo

    CeeWoo Godfather

    355
    1
    Dec 1, 2008
    I've had a 722k for a couple months and have also experienced crashes on occasion (maybe a couple a month) just as you describe. It's rare enough, I probably wouldn't really have thought about it when I saw your post---except one of them was yesterday

    Have you loaded anything from Blockbuster (dish Platinum)? If so, does it delete each evening? That's a software bug I'd really like to see them fix

     
  4. bnborg

    bnborg Icon

    616
    0
    Jun 3, 2005
    I haven't had one in months. I think it can happen with an overheated drive. Check your counters for the max hard drive temp.
     
  5. CeeWoo

    CeeWoo Godfather

    355
    1
    Dec 1, 2008
    I've done that in the past...problem is, I don't know how hot, is too hot (and from the threads I've found about it, there seems to be a lot of disagreement)
     
  6. phrelin

    phrelin Hall Of Fame DBSTalk Club

    14,943
    294
    Jan 18, 2007
    Northern...
    I've posted this before, but:

    From Seagate's site (covers Seagate and Maxtor):
    From Western Digital's site:
    In other words 131 degrees is the manufacturers' recommended MAXIMUM operating temperature.

    Almost every one of us 622/722 owners have max temps above that 131 degrees. The obvious objective is to try to keep averages under 120 degrees, but that's sometimes tough to accomplish.
     
  7. P Smith

    P Smith Mr. FixAnything

    21,598
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    Jul 25, 2002
    W.Mdtrn Sea
    I wouldn't say that - external fans selling on eBay, ppl adding USB 'chilling' mats from notebooks, I did make radical change in the cooling design, also moved the drive out finally (see my pictures here). So, the HDD work temp is around 100F.
     
  8. fuzzface

    fuzzface Mentor

    44
    0
    Feb 1, 2011
    The dual-exhaust fan being sold on eBay has lowered my 722k avg temp almost 30 degrees. Heck my high went from 140 to 105. My avg is 93 I think. That sucker works like a pro. Good investment if you are worried about temps.
     
  9. CeeWoo

    CeeWoo Godfather

    355
    1
    Dec 1, 2008
    Sorry, I've missed that in the past discussions. I appreciate your taking the time to repost. I know it can be frustrating when people don't take the time to 'research' adequately, so I really give you my thanks

    Yep, my max has been 138, average has been 127

    To those who have posted fan information-thanks for that info (espec fuzzface for giving specific success info)...I'm going on vaca & will have to look into that when I get back
     
  10. fuzzface

    fuzzface Mentor

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    0
    Feb 1, 2011
    For more specifics:
    Before I installed the fans, My high was 140, my low was 114 and my average was 122 (and low and average were rising).
    Within a week of the fans, my low was 89 and my avg was 113.
    In a month, my high is 105 my avg is 93 and my low is 86. The temps are starting to stabilize and I am guessing this is about where they will remain.
    Whole thing ran under $55 I think and installed in less than a minute. I have a 6 inch gap between two double-stacked dish receivers (722k and 625) and my audio receiver with a dvd player stacked on top. The temp in the gap has risen to about 4-5 degrees above ambient room temp and the temps on my 625 (sitting on top of the 722k with about 3/4 inch spacers) have lowered a few degrees as well.
     
  11. klang

    klang Hall Of Fame

    1,268
    2
    Oct 14, 2003
    Near...
    Anything more specific on the fan you are using?
     
  12. bnborg

    bnborg Icon

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    Jun 3, 2005
    Same here. And my low temp is 122F.

    Fuzzface: How did your temps change like that, unless you got a new DVR in the process? Mine did not change at all after adding cooling, but performance sure improved.
     
  13. P Smith

    P Smith Mr. FixAnything

    21,598
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    Jul 25, 2002
    W.Mdtrn Sea
    Try to clean NVRAM trick.
     
  14. fuzzface

    fuzzface Mentor

    44
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    Feb 1, 2011
  15. bnborg

    bnborg Icon

    616
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    Jun 3, 2005
    Is that the same as "Factory Defaults"? :confused:
     
  16. P Smith

    P Smith Mr. FixAnything

    21,598
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    Jul 25, 2002
    W.Mdtrn Sea
    Almost.
     
  17. bnborg

    bnborg Icon

    616
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    Jun 3, 2005
    I finally figured out what you meant by "clean NVRAM". A search on that term returned three threads: this one, and two DirecTV threads. "RESET NVRAM" or "clear NVRAM" would have worked better. On the second page of my search for "NVRAM" I found a thread we had both contributed to that had the answer.

    I tried Menu-6-3-Info-Browse-Themes-Info and it gave me the corrupt NVRAM message. I reset it using the red button. After rebooting, it gave me a message about reception problem. I did a check-switch and let it download the guide.

    The counters did not change. HDD temps still 138, 122, and 127F.
     
  18. P Smith

    P Smith Mr. FixAnything

    21,598
    143
    Jul 25, 2002
    W.Mdtrn Sea
    Bummer ! :)

    If you want - try to disconnect it from power outlet for a week. But no longer to avoid expiration of your subscriptions for the box/card.
     

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