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722k or dish problem?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Kerry71, Jan 21, 2012.

  1. Kerry71

    Kerry71 Cool Member

    10
    0
    Mar 25, 2009
    A little background:

    We have been having signal loss problems since we upgraded to the 722k (from a 5xx) in July. At first I put up with it because it happened occasionally (maybe once a week). And it would happen on bright sunny days. Starting earlier this week, it was quite often and Thursday pretty much all day.

    So FF to Friday morning...signal loss again so I call Dish and they send a tech out, he says the receiver is bad and I am only getting signal off of one satellite (or something like that ;). He replaces my receiver (I lose ALL my 150+ hrs of recordings on it , mind you :() and this morning...no signal again. :mad:


    Anyone have a clue as to what's going on? I am definately going to call Dish again as I am not a happy customer right now.:mad:
     
  2. gtal98

    gtal98 Godfather

    363
    1
    Jan 30, 2011
    What are your signal strengths? Press Menu, System Setup, Diagnostics, Analysis, Send Status. Pick Connection, after it tests for BB/Phone it will light up the Check Signal button. This will check the 4 main transponders on each satellite (should be three of them: either 110, 119, 129 or 61.5, 72.7, 77) Post your results up here.
     
  3. P Smith

    P Smith Mr. FixAnything

    21,992
    178
    Jul 25, 2002
    W.Mdtrn Sea
    Knowing other clue - external USB enclosure with a drive up 2 TB is FREE ! - would help you save all yours 150+ recordings (regardless of the signal issue). Duh !
     
  4. Kerry71

    Kerry71 Cool Member

    10
    0
    Mar 25, 2009
    Dish tech has been here and gone and says those were fine (as the tech yesterday said)

    Yeah...I wished I would have thought to get a hard drive, but lessons learned. Oh well..only TV, right?

    Thanks for your responses...tech was here this afternoon...changed a few more connections and all 'seems' to be fine for now.
     
  5. P Smith

    P Smith Mr. FixAnything

    21,992
    178
    Jul 25, 2002
    W.Mdtrn Sea
    Cabling, barrels, F-connectors, switch, LNBFs... All should be checked.
     
  6. gtal98

    gtal98 Godfather

    363
    1
    Jan 30, 2011
    When you lose signal does it say Complete or Partial signal loss? Do you have an OTA antenna connected to the receiver?
     
  7. Kerry71

    Kerry71 Cool Member

    10
    0
    Mar 25, 2009
    I am assuming they checked everything and they did replace all the connectors while here (the second tech replaced what the first didn't). I was not here when the first tech was (husband was).

    We have gotten both msgs (not at the same time ;)) and no we don't have an OTA antenna connected.

    Things seem to be working fine now (knocking on wood ;))
     

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