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771 continues after rain-fade

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by JeffBowser, Mar 31, 2008.

  1. rudeney

    rudeney Hall Of Fame

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    Do HR2x’s connected to a SWM experience this? Dinotheo replaced his WB68 with a SWM8, did that help for those receivers? If the SWM does seem to solve these problems, maybe the solution is to either DIY or try to convince D* to upgrade you (of course the former being much easier than the latter).
     
  2. JeffBowser

    JeffBowser blah blah blah

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    Interesting theory, Rodney. I'm about to get a SWM myself (I have some old RG58 runs, and a need to easily integrate OTA on a couple other runs). It would be nice if that also fixes the 771 issue. I haven't had a rain fade event since August, so I can't tell myself what has or has not changed recently.
     
  3. Carlucci

    Carlucci Cool Member

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    Apr 2, 2008
    So, 10 days after my initial call, I still haven't heard from a technician. I guess the promise to send it to the "net escalation" team was just blowing smoke.

    I called back yesterday and the guy promised me a call back. Never got one. I called back again today and the guy finally scheduled an appointment to come look at the system (2 weeks from now), which we all know will be fruitless.

    DirecTV, I have been a loyal customer for 10 years, but you are about to lose me over this one!

    Now I'm not only pissed about the crappy performance of the DVR, but now I'm angry about the poor customer service in not living up to your promises.
     
  4. Tybee Bill

    Tybee Bill Legend

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    Oct 21, 2008
    Tybee...
    HR20. When I was in my house in Fla I had problems with 771 long after it rained (every day).
    An inspector came by to check up on one of there techs and he said my Sat wasn't grounded, wrong boots on the cables and I had an old style dish.
    He said he would have it fixed. Never did.

    My GA setup has the same dish and is grounded. Don't know what kind of boots on the cables but it works fine with all my boxes, even after rain.

    I don't think it changes in lattitude:)
     
  5. Carlucci

    Carlucci Cool Member

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    The guy came out today, listened to my symptoms and was about to check the lines and replace the BBC's, until I mentioned that I was also getting lockups when trying to use VoD. He then immediately went to his truck and returned with a brand new HR-22.

    So, we'll give this a try and see how it goes. I gotta say I like the piano black finish. Looks good!

    I'll post back here after my next bout with rain fade. We should be getting a lot of rain this week in Houston. We got some heavy rain today and I didn't get any fade.
     
  6. Carlucci

    Carlucci Cool Member

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    Apr 2, 2008
    Had about 10 minutes of rain fade today. When the rain cleared, both tuners came back!

    So, without changing anything else, but replacing the HR20 with an HR22, my problem seems to be gone.
     
  7. Dec 1, 2008 #167 of 206
    raott

    raott Hall Of Fame

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    Glad its fixed for you.

    It is still a problem on my HR20. Heavy rains over the weekend, woke up Sunday and the box was running very slow and sure enough, changed the channel and got 771 on Tuner 1.

    As usual, a reboot took care of the issue.
     
  8. Dec 5, 2008 #168 of 206
    cover

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    Feb 11, 2007
    Still an issue for me, too.

    I had heavy rain/wind in the last couple of days. This morning I noticed that one of my 2 HR20-700s was responding slowly. Tuner 2 was stuck on 771. As always, a restart fixed it.

    I suspect that I will have a number of blank recordings because of this. It was actually trying to record 2 things when I found the error. Obviously, only one was actually recording.

    Again, I'll point out that this practically always happens after rain fade on the HR20-700 that is usually tuned to and recording MPEG4 HD channels. My other HR20-700 is tuned to OTA channels most of the time, so I rarely see this problem on it.

    It appears that the HR20-700s at least are not capable of re-acquiring the sat signal after rain fade, at least on MPEG4 channels.

    I wish DTV could work on these very serious functionality/reliability problems before moving on to MRV, PC viewing, and so on that very few people will actually use.
     
  9. Dec 6, 2008 #169 of 206
    raott

    raott Hall Of Fame

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    It seems that this is simply not a priority or cannot be fixed. It's been reported for almost a year now. It started with a software update last winter and no update has fixed it yet.
     
  10. Dec 6, 2008 #170 of 206
    rudeney

    rudeney Hall Of Fame

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    I have four HR20-700's and we almost always watch MPEG4 channels (HD snobs). I have never had this problem, and we get a good bit of rain here. I don't believe this is strictly a software or specific receiver model problem. My guess is that it's a hardware issue related to a bad tuner, BBC, cabling multiswitch or LNB.
     
  11. Dec 6, 2008 #171 of 206
    raott

    raott Hall Of Fame

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    This started for me and others after a software update last year. I did not have the issue before that update.

    After a rain fade event, the DVR becomes very slow (ie going through menus or changing channels is so slow its painfully obvious something is wrong), you get the message a tuner is out (for me its always tuner one) and a reboot always corrects the problem - not to mention, other receivers in the house are unaffected. Sounds like software to me.
     
  12. Dec 8, 2008 #172 of 206
    cover

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    This also describes my situation and the symptoms of the problem I see here. It certainly seems like a software issue.

    If it were a hardware problem, it is doubtful that restarting the box would fix it 100% of the time. It is also doubtful that the problem would occur only after losing signal due to rain fade.
     
  13. Dec 8, 2008 #173 of 206
    rudeney

    rudeney Hall Of Fame

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    I have a theory (and you are welcome to call it half baked :) ) that this is a combination of a hardware problem *and* a software problem. I believe that if there are hardware problems that degrade the signal or cause intermittent failures, then the software has a hard time recovering from that.

    I came up with this idea when I had a loose connection to one of the tuners on my HR20 where it plugged into the multiswitch. I had experienced occasional black/gray recordings and IKD's, but nothing very "regular" that I could really point to. One day, tuner #1 lost signal and the unit became sluggish and eventually totally unresponsive. Rebooting fixed it for a few minutes until a background recording tried to fire up again. Anyhow, fixing that connection solved the problem. Since then, I've switch to a SWM8 and have had absolutely ZERO problems like this.

    I definitely agree that there is a software problem, but I believe will that if your hardware connections are operating at 100%, then it's very unlikely that you will experience it.
     
  14. Dec 8, 2008 #174 of 206
    raott

    raott Hall Of Fame

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    I agree for the most part however, hardware connections can be at 100%, and the issue still happens when there is rain fade.

    The only time I ever have this issue, is after a rain fade event. This issue started for me, (and others) sometime after a software update at the begining of the year, never had the issue before.

    I do not know the specific combination that causes it, all I can do is report it (which I have done repeatedly). My only other option is to get a new box.
     
  15. Dec 8, 2008 #175 of 206
    cover

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    Ditto.

    I have no confidence that a new box would resolve the problem. If it is pure software issue, as it appears to me, then a new box - at least a new HR20-700 would have the same problem.
     
  16. Dec 8, 2008 #176 of 206
    rudeney

    rudeney Hall Of Fame

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    The reason I hesitate to believe it's strictly a software issue is that I have four HR20-700's (installed 9/2006, 3/2007, 2/2008 and 8/2008) and I've never had this problem on any of them, and we do get plenty of rain fade here in Birmingham.
     
  17. Richierich

    Richierich Hall Of Fame

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    Try a Red Reset Reboot!!!
     
  18. cover

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    Feb 11, 2007
    So, if this is a hardware problem, it has now managed to "jump" to my other HR20-700 which has been largely unaffected - my theory being that it spends most of its time tuned to OTA rather than satellite.

    It seems unlikely that my 2 boxes, 4 tuners total, have a consistent hardware problem that affects only recover after rain fade, started after a software update, and is always fixed by a menu reset. Let alone that several others here are reporting the exact same thing.

    Smells like software to me.
     
  19. Jewduh

    Jewduh Cool Member

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    Feb 12, 2007
    Yesterday we had some snow, 771s followed. After I cleared the snow off the dish one of the tuners came back the other didn't... until after a reset. I could go into more detail but, it's been covered pretty well. I just recommend a reset after any serious rain or snow...
     
  20. Jewduh

    Jewduh Cool Member

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    Feb 12, 2007
    Nice catch. I'm willing to bet that this is the crux of the issue. The software is probably getting a little too smart and autodetecting the dish as a single LNB after the rainfade...
     

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