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771 error intermintent

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Hornnumb2, Mar 24, 2014.

  1. Hornnumb2

    Hornnumb2 Legend

    231
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    Oct 4, 2006
    I am getting 771 error on and off on several receivers. If a tech comes and its working fine at the time, will he do anything else? Thanks
     
  2. augisdad

    augisdad AllStar

    164
    4
    Sep 29, 2011
    KC area
    He may replace the splitter (if you have one) and throw the old one on the ground like they did mine. Did nothing to fix the problem the next time the temp went below 0° again, but I guess they can't just walk away and do nothing.
     
  3. samrs

    samrs MANC DBSTalk Club

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    Flat Branch, NC
    Post your signal strengths on the 99c/103ca/103cb.

    Sent from my SM-N900V using DBSTalk mobile app
     
  4. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Sure, he's supposed to "open" all the fittings and make sure they are "clean" and not corroded and he also has to make sure the job is up to specs.
     
  5. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    your "problem" is kind of "rare" as when the temp goes that low, is most likely the center conductor shrinking. if you make it too long, it affect signal as well, so :shrug:
     
  6. Hornnumb2

    Hornnumb2 Legend

    231
    3
    Oct 4, 2006
    Here the read outs.
     

    Attached Files:

  7. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    "Well there's your problem"
    What type of SWM do you have?
     
  8. Hornnumb2

    Hornnumb2 Legend

    231
    3
    Oct 4, 2006
    swm16



    Sent from my iPhone using DBSTalk
     
  9. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Looks like a bad coax connection on the 13 volt tone input from the dish/LNB.
    You could swap it with the 18 volt tone and see if the 103 "zeros" change from odd to even.
     
  10. Hornnumb2

    Hornnumb2 Legend

    231
    3
    Oct 4, 2006
    Do I swap the cables at the switch for 103 or the 99 connections?


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  11. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    103 has the zeros, so I'd swap the two and see if they changed from odd to even, "but" you could just the same swap it with one of the 99s and see if the 99 had zeros.
     
  12. Hornnumb2

    Hornnumb2 Legend

    231
    3
    Oct 4, 2006
    Ok I swapped the 103 cables and no change to read outs. What dish type should I be on? Now it's 03 slimline-3


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  13. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    The dish type doesn't really matter as the SWiM-16 overrides it.
    Guess you now know what to show the tech and check before he/she leaves.
    Could be a bad LNB, or maybe the SWiM.
     
  14. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    I put my money on a bad SWM16. seen many with the exact same symptoms
     
  15. Hornnumb2

    Hornnumb2 Legend

    231
    3
    Oct 4, 2006
    Thanks everybody for the help, called DTV and went through the steps and she tried to roll truck but system wouldn't let her till it went to a different dept, they will call tomorrow. Michael
     
  16. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Sounds like you are going to Case Management.

    Have you and any other issues recently?
     
  17. Hornnumb2

    Hornnumb2 Legend

    231
    3
    Oct 4, 2006
    Yes case management is where she sent me, I did replace a R22 last month.
     
  18. Hornnumb2

    Hornnumb2 Legend

    231
    3
    Oct 4, 2006
    Did some more poking around, the genie does not have the error and it comes straight off the swm16. The other 3 Dvrs come off the 16 to a 8 block splitter and all those Dvrs have the sat error. Could one side of the 16 be bad or splitter? Thanks


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  19. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Maybe the -16, which Peds48 thinks, but not a splitter.
     
  20. samrs

    samrs MANC DBSTalk Club

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    Hmmm! It wasn't all that tough to get past intermittent.
     

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