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8/31/13 update broke my hopper.

Discussion in 'Hopper System Support Forum' started by productofusa, Aug 31, 2013.

  1. productofusa

    productofusa New Member

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    Jul 28, 2012
    Bottom line, the hopper tried to download the update stopped at 70% then went into a reboot cycle. Hope its only mine that has this issue.

    I've done this 3 times, unplug, wait 10 sec, plug back in, hopper reaquire's sat, download starts, download bar disappears at 70%, hopper reboots in an endless cycle. I did an online chat with Dish and they determined the hopper was defective in some way and are ups'ing another (wouldn't upgrade to hopper 2 for less than $200)

    For some reason the hopper didn't go into a reboot cycle the fourth time so I can watch content, the guide doesn't have any icons and doesn't show content past what's on now. Also the DVR is wiped, all the stuff I had recorded is gone.
     
  2. P Smith

    P Smith Mr. FixAnything

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    Mediterranea...
    What FW version on it now?
     
  3. gov

    gov Legend

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    Getting thru to DISH on phone is good indication issue is not universal.

    (man that would be a bad day for everybody!)
     
  4. productofusa

    productofusa New Member

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    Jul 28, 2012
    S401, unplugged again, got the reacquire again, got the update bar again, went to 70% sat for a minute or so then disappeared again. Crap.

    Everybody else getting the update okay?
     
  5. P Smith

    P Smith Mr. FixAnything

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    Mediterranea...
    interesting what update you are getting ? Apps AX204 ?
     
  6. productofusa

    productofusa New Member

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    Jul 28, 2012
    Not sure since it hasn't gotten a chance to download. Although at the bottom of what's left of the guide there's an ad for a mobile app that I haven't seen before, says push * on the remote for info.
     
  7. Sep 2, 2013 #7 of 34
    productofusa

    productofusa New Member

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    Jul 28, 2012
    Welp, turned on the hopper this morning and its as if there was never a problem, all the stuff I had recorded is back. With the exception of the content that would have normally been recorded Saturday night.

    Is there a way to move the stuff from this hopper to the one that's being shipped when it gets here?
     
  8. Sep 2, 2013 #8 of 34
    P Smith

    P Smith Mr. FixAnything

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    Mediterranea...
    sure, use EHD; prepare for long trip as it doing slow

    other tidbit for you: transfer schedules/timers via remote control
     
  9. Sep 2, 2013 #9 of 34
    productofusa

    productofusa New Member

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    Jul 28, 2012
    That sounds great, thanks for the tips!

    Eh, strange no one else saw any kind of update.
     
  10. P Smith

    P Smith Mr. FixAnything

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    Mediterranea...
    the problem is System Info screen has the provision to show Application Version, so anyone would knows what apps version he is running, but there is a bug - nothing in there :(
    while I'm posting FW updates' info include the app version

    so, like you , if it come to updates, ppl have no clue why ? what ? it's happening
     
  11. gov

    gov Legend

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    What's more mysterious; an update croaking a receiver, or a subsequent miracle cure ??

    Wonder if productofusa inadvertently had someone in the house accidentally rub cheetah blood on the receiver and that fixed it ?


    !rolling

    Anyhow, VERY glad to hear it's working (even if nobody here came up with a fix) and keeping all the recordings is esepically good news!
     
  12. saberfly

    saberfly Legend

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    Apr 4, 2010
    It was suppose to be a favorite list memory fix. Made that problem worse.

    Sent from my SAMSUNG-SGH-I337
     
  13. Stewart Vernon

    Stewart Vernon Leapin' Lizard Staff Member Super Moderator DBSTalk Club

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    Kittrell, NC
    I have heard of scenarios where you can interrupt an update in progress... and you might not know it OR if it was stuck in a reboot-cycle and you had to do it... but anyway, upon that first boot up I have heard of temporary corruption where all the recordings are gone and a bunch of other stuff.

    From what I remember, a hard reset (red button or power plug pull) would bring things back to normal... but another nightly update might do the trick as well.
     
  14. some guy

    some guy Godfather

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    Oct 26, 2012
    application version not being there isn't a bug
     
    1 person likes this.
  15. P Smith

    P Smith Mr. FixAnything

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    Mediterranea...
    perhaps (instead of hear-say) you should bring System Info screen and make the fact is straight
     
  16. productofusa

    productofusa New Member

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    Jul 28, 2012
    Is this as easy as, plug new hopper in, connect USB cable between the two hoppers, select external hard drive in main menu, transfer from/to hopper/hopper? Everything I'm seeing online assumes I'm transferring from hopper to EHD, any links that are a little more clear on this would be fantastic, or even a comment or two would be much appreciated.

    I know this isn't particularly difficult but given the issues this hopper seems to be having I really don't want to chance it.

    Edit/ Zach S at Dish support forums says hopper--->hopper isn't possible, it appears from his link

    http://www.mydish.com/support/trans-to-ehd-922-hopper?WT.svl=leftnav

    That I need to go hopper--->EHD--->hopper. Has this been everyone else's experience? Seems strange I can't go hopper--->hopper, anybody? Both my available hdd's are busy doing other things, its not like I keep a spare around for just in case purposes.
     
  17. some guy

    some guy Godfather

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    Oct 26, 2012
    What? I will be willing to bet that no one here sees a app version on system info but instead its blank.
     
    1 person likes this.
  18. thomasjk

    thomasjk Legend

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    Jan 10, 2006
    Yes you need to go Hopper to EHD to Hopper. You may want to buy a cheap 1TB drive for this purpose. Hopper will format any new EHD hooked up for the first time, so your current EHD's would lose what ever information you had on them. I have been using a 1TB WD drive since I had a 622. Just moved it to the Hopper when I had Hopper installed. No formatting necessary in that case.
     
  19. productofusa

    productofusa New Member

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    Jul 28, 2012
    Crap...OK thanks for the confirmation.
     
  20. P Smith

    P Smith Mr. FixAnything

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    Mediterranea...
    @ someguy
    you better keep conversation and not lose it hanging on just a few words from last post, geese - post#10 is it news for you ?
     

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