Bottom line, the hopper tried to download the update stopped at 70% then went into a reboot cycle. Hope its only mine that has this issue. I've done this 3 times, unplug, wait 10 sec, plug back in, hopper reaquire's sat, download starts, download bar disappears at 70%, hopper reboots in an endless cycle. I did an online chat with Dish and they determined the hopper was defective in some way and are ups'ing another (wouldn't upgrade to hopper 2 for less than $200) For some reason the hopper didn't go into a reboot cycle the fourth time so I can watch content, the guide doesn't have any icons and doesn't show content past what's on now. Also the DVR is wiped, all the stuff I had recorded is gone.