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811 can not download software update

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by scrooge7, Aug 16, 2007.

  1. scrooge7

    scrooge7 Cool Member

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    Aug 15, 2007
    hello
    I have just puchase an hd 811 unit on ebay. After turning it on it stuck on vital program information with the status:searching for information. is this a defective unit.I have called Dish but they could not help me until the new software is updated. I have left it on for 6 hrs now and it is still at the warning 061 dialog box.Any help is greatly apreciated.Thanks in advance.
    sincerly

    scrooge7
     
  2. P Smith

    P Smith Mr. FixAnything

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    Run one direct cable from 119W, check if SS on tp19 is good.
     
  3. scrooge7

    scrooge7 Cool Member

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    Aug 15, 2007
    Thank you for the response.Yes the SS on tp19 satellite reception verified and the super dish is check also.What else should I try.Again I really apreciated the input.
     
  4. P Smith

    P Smith Mr. FixAnything

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    SD ? What exactly dish you have ? Cabling ? Switch ?
     
  5. scrooge7

    scrooge7 Cool Member

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    Aug 15, 2007
    hello PSmith

    I have the dish 500 the signal strength is good on t19 and the swith is also good.once I have cancel out, the dialog box is stuck on searching for information.
     
  6. P Smith

    P Smith Mr. FixAnything

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    What switch check screen show ?
     
  7. scrooge7

    scrooge7 Cool Member

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    Aug 15, 2007
    it show dishpro connections, input 1 and 2,status satellite reception verified and the super dish/129 box is checked.
     
  8. P Smith

    P Smith Mr. FixAnything

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    Uncheck it - you have regular two sats 119/119 Dish500.
     
  9. scrooge7

    scrooge7 Cool Member

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    Aug 15, 2007
    thank you for all of your help.somehow even when that is been unchecked.the dialog box goes from finding saterlite to getting information and freeze on that screen.I wonder should I have to leave it for 24 hrs since the software is so outdate.I guess I will contact the seller to see if he takes this back.thanks again for all your help.
    sincerly
    scrooge7
     
  10. BobaBird

    BobaBird EKB Editor

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    Mar 30, 2002
    That may be the initial factory software which should automatically update to the newest version (currently P388). Is the receiver supposed to be new?
     
  11. Jason Nipp

    Jason Nipp Analog Geek in a Digital World Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Jun 10, 2004
    Northern...
    IIRC, the -n signifies system normal, as such I believe this is the Hardware version and Bootstrap version, not the receiver's firmware version.

    Press Sysinfo and tell us what appears under the first line => Software Version.
     
  12. Jason Nipp

    Jason Nipp Analog Geek in a Digital World Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Northern...
    Also I noticed that you said HD 811, and not DP811.

    Does this receiver have Dish Network silkscreened on the front panel or does it have a Bell or ExpressVue silkscreen logo on the front panel?

    There is an 811 version for the US market, and there is also a Canadian 811 version.
     
  13. scrooge7

    scrooge7 Cool Member

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    Aug 15, 2007
    Hello Jason

    thank you for all the great info,as soon as I get home from work I will post the info.on the front it said HD 811,I will get the sysinfo once I get home.on the back of the unit it said model:DISH811 made in usa.main board 021102bp05805e.Again thank you for all the great help.
     
  14. scrooge7

    scrooge7 Cool Member

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    Aug 15, 2007
    This is suppose to never been "used" receiver.Yes it does have the dish network logo in front and right above the software it has:
    Dnasp102 Rev281.
    I also notice that I have one dish unit that said dish 1000.I used to have dish 500 with 2 dish at my previous home.I tried to start it again and same thing happen.does it matter where I connect the receiver to,my other room has the 222 hd receiver,would that mess up this configuration.Also this unit is to replace my old dp311.I do not know if this makes a difference.
    again thank you to everybody for your help.
     
  15. Jason Nipp

    Jason Nipp Analog Geek in a Digital World Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

    10,063
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    Jun 10, 2004
    Northern...
    Does the unit work but not update to P388? Is that the question, or is the unit not working at all.

    P281 is not the factory software. It is well over a year old, and this tells me the unit was at one time in stream.

    Also, once your boot strap gets too far out of date, it may not be able to upgrade anymore. Mileage varies on that one.
     
  16. scrooge7

    scrooge7 Cool Member

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    Aug 15, 2007
    Thank you Jason I guess that answer my question.I guess I am out of luck.Again thanks you and to all who help.Have a great week.
    sincerly

    scrooge7
     
  17. P Smith

    P Smith Mr. FixAnything

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    "Rev281" - this is a version of smart card software.

    But P056 is the factory receiver's software. Please do not add confusion to spinning head of Mr. Scrooge#7 ;).

    I would like to see switch matrix snapshot after test it. Plus what SS value for tp19@119W ?
     
  18. scrooge7

    scrooge7 Cool Member

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    Aug 15, 2007
    hello Mr. Smith

    could you show me how I need to go about getting the switch matrix snapshot and the signal strength for tp19@119w is 116.
     
  19. P Smith

    P Smith Mr. FixAnything

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    Just use your digital camera and attach to your new post.
     
  20. Jason Nipp

    Jason Nipp Analog Geek in a Digital World Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Northern...
    P2.81 was also a Firmware version, So I would love to see a picture of the sys info screen.

    Oh and Smith, who's trying to add confusion, you make it sound like confusion was intentional... There's no need to try and play me or anyone else trying to help down like that, I do know a few things about the 811 as well. :rolleyes: Hope I am not misinterpreting tone here, if so I apologize.
     

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