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86 year old dementia patient must pay $400

Discussion in 'DIRECTV General Discussion' started by timothy2001, Mar 27, 2013.

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  1. Mar 29, 2013 #61 of 104
    inkahauts

    inkahauts Well-Known Member

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    If they have deminsia and are being moved somewhere else, then they likely can't be using Directv anymore, and therefore should be able to get it shut off since they have moved somewhere where Directv is not an actual option in the first place. I do believe that gets you out of a contract no matter what.

    I don't get how the EFT is so high, unless they just signed up very recently.

    And anyone who thinks someone who suddenly has dimensa should still be made to pay the EFT even though they can no longer use the service at all should take a long walk off a short cliff. Sorry, but you have obviously never dealt with it before if you have that attitude.

    I would sincerely hope that Directv (if gone trough Ellens office) would not charge the EFT and take care of this.
     
  2. Mar 30, 2013 #62 of 104
    Volatility

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    I am a crg rep- if I had gotten that call, I would have done everything I could to try to get someone to waive the contract. You may want to call back, a lot of times it is up to the person you speak with what gets done.
     
  3. Mar 30, 2013 #63 of 104
    timothy2001

    timothy2001 Cool Member

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    My wife and I have been so busy moving and caring for her Uncle and his son this is the first opportunity I have had to check on my post. Thank you so much to all who have contributed, we are in NC visiting our son who is deploying to Afghanistan and when we get back next week I will contact DTV and settle things.

    He was very likely not of sound mind when he signed but I don't think that is the point. It makes sense to provide relief to the contract and it appears DTV will do the right thing. There are some pretty hard core posts here but I appreciate everyone's input especially those that provided a path to get him his money back. These exceptions have to be a tiny portion of their revenue and the PR benefit they get from it far outweighs the $400.

    Tim
     
  4. Mar 30, 2013 #64 of 104
    SamC

    SamC Hall Of Fame

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    Free legal advice (non-lawyer) :

    - If you uncle does not have $400, then what can DirecTV do about it? I agree that legally and morally the bill should be paid, but, at the end of the day, all DirecTV can do is sue. So when they start calling, etc, just tell them he has no money and to pound sand.

    - So they sue. If you sue an incompentent person, he is entitled to a "guardian ad litem", which will be a local lawyer, who gets paid, depending on the state, by either legal aid, the plaintiff (i.e. DirecTV) or the Court. He will make more than the $400. At the end of the day, DirecTV's bottom feeding collection lawyers know that, and will let it go.

    - So they sue, get around the incompent thing and then? We are back to #1 above. Cannot get blood from a turnip. They get a judgement, which, if you have already sold his property, is uncollectable. You cannot attach SS in any state, and cannot attach a pension in most. Tell them to have a nice day.
     
  5. Mar 30, 2013 #65 of 104
    Volatility

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    I never heard of DirecTV sueing someone for not paying the ecf. That doesn't mean they never do just from what I have seen they write off the account to a collections agency. Then that agency will try to collect and if they can not it will of course go against your credit. The agency nor DirecTV is allowed to harrass and intimate people to pay: the FTC has come forward with the FDCPA, which gives debtors legal rights to sue those debt collectors who illegally threaten, intimidate or harass them. Now DirecTV will sue you in a second faster than you can say hot potato if they find out you are commiting satellite fraud like doing illegal stuff with the access cards but this I wouldn't think so :)
     
  6. Mar 30, 2013 #66 of 104
    NR4P

    NR4P Dad

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    Tim (OP)
    Please let us know how Directv handled this with an offer to help. I am sure many of us would like to know.

    Here's 2 related examples.
    -An extended family member dies, has a lease on his car with Infiniti, not married, no kids, other family members reach out to Infiniti and show death certificate and try to hand them keys. Response: Pay the rest of the lease or our lawyers will come after the family/estate. Offer to hand over keys met with no way.
    -Very recently another extended family member passed on. Spouse who has another car goes to Buick to tell them similar story. The person leasing the car (their name only) has died, spouse has another car under a lease and already has those payments. Asks to return car, end lease. Front line people elevate it. Buick says, Of Course.

    Sometimes death isn't good enough to end a contract. But I think it depends on who you talk with. You have to push your way up to people that have the power to make a decision.
     
  7. Mar 31, 2013 #67 of 104
    SamC

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    That is correct, and, in the OP's case, of what value is a credit rating to an 86 year old dementia patient anyway?

    I see a lot of people who get all torn up about parents'/other old people's debts. At the end of the day (legal not moral discussion) it is not a debt of theirs, but of the (often judgement proof) senior citizen.

    I had a lady in my office. All torn up about a medical bill from her aunt's final illness. Aunt was 90 something, living on SS and a pension. Less than $1000 in the bank, 12 year old car that she had not driven in 5 years, shotgun house.

    Told her to tell the hospital that the estate was closed and to pound sand.
     
  8. Mar 31, 2013 #68 of 104
    n3vino

    n3vino Godfather

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    Help them with what? Maybe because what you call the last minute is when they got to the point that they couldn't live by themselves anymore and that's when the relatives got involved. The elderly can function alone with limitations, but there comes a time when you have to draw the line and say, it's time to get them some care because they start deteriorating. We went through that with my Mother.
     
  9. Mar 31, 2013 #69 of 104
    damondlt

    damondlt New Member

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    Wow Talk about a double standard. :lol: Man you are too much.

    2 months ago Directv doesn't pass their Subscriber bills through their customers.
    Now they do? :rolleyes:

    Wow I hope Directv won't have to file Chapter 11 by not getting this $400 from a disabled 86 year old man.
     
  10. Apr 1, 2013 #70 of 104
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    My wife's mother was a widow in her seventies and living alone when she was diagnosed with dementia. One can only imagine the fear she must have felt hearing her doctor tell her that. Unlike you and the OP we and my wife's family didn't wait for her to deteriorate before we stepped in. She was cared for and surrounded by her family during the twelve years it took that damn disease to rob her of her mind and end her life.
     
  11. Apr 1, 2013 #71 of 104
    ChrisQ

    ChrisQ AllStar

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    You expect an 86 year old man with dementia to act on his moral obligation but it's ok for a multi-billion dollar corporation to ignore theirs.

    Honestly that's what I expect out of them too. Occasionally we get surprised.
     
  12. Apr 1, 2013 #72 of 104
    wahooq

    wahooq DBSTalk Club DBSTalk Club

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    dont see a problem with the commitment being waived under those circumstances...
     
  13. Apr 1, 2013 #73 of 104
    fireponcoal

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    (Some)Hardcore DirecTV super fans telling people with dementia that they should be made to pay an ETF. Keep up the good work, you are true fans. No one will take away your badge. Wear it with pride for you are a fan of a TV Provider. Humanity 0%, DirecTV 100%.
     
  14. Apr 1, 2013 #74 of 104
    242424

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    That's going to leave a mark lol
     
  15. Apr 1, 2013 #75 of 104
    wingrider01

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    Guess it depends on if the condition was documented by a health care professional before they entered into the contract or after. That is the key point, had it with my dad - it was not documented and the fees with another company where required to be paid by the estate lawyers
     
  16. Apr 1, 2013 #76 of 104
    timothy2001

    timothy2001 Cool Member

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    I am pleased to report that DirectTV contacted me literally minutes after I contacted them and they absolutely did the right thing.

    Thank you to all who provided input here even to those hardcases who appear not to understand that making exceptions to policy often makes very good business sense.

    The company I work for reaps huge benefits in the form of increased revenue by being a better business partner than our competitors whom we take business from on a regular basis. Thats B2B but B2C works the same way.

    Thank you very much DirectTV and I am sure if Uncle Rocky was aware of what just took place he would be very appreciative too. I am taking him to the bank tomorrow to deposit his Social Security and small pension check and will tell him the story but he won't remember it in five minutes. Whenever we take them anywhere he asks literally every few minutes, 'where are we going'?
     
  17. Apr 1, 2013 #77 of 104
    jimmie57

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    Excellent. Thanks for the update.
     
  18. Apr 1, 2013 #78 of 104
    studechip

    studechip Godfather

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    That's excellent news!
     
  19. Apr 1, 2013 #79 of 104
    goinsleeper

    goinsleeper Godfather

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    Didn't doubt for a minute that they would drop the ETF. Awesome to hear!
     
  20. Apr 1, 2013 #80 of 104
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Exactly! Better partner is more money. Sometimes not as quickly, yet in today's world of instant connections, doing the right thing means more now than ever. Glad you shared your experience with DIRECTV and how your company works.

    Peace,
    Tom
     
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