1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

86 year old dementia patient must pay $400

Discussion in 'DIRECTV General Discussion' started by timothy2001, Mar 27, 2013.

Thread Status:
Not open for further replies.
  1. Apr 1, 2013 #81 of 104
    carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,474
    937
    Nov 15, 2005
    Seattle, WA
    Timothy2001,

    I'm glad you got a good resolution to this. Having a 94 year old mother with highly advanced dementia, the only thing I can add is that if you (or someone) does not already have general and medical powers of attorney for your uncle, it is absolutely time to get them. I wish you the very best over the next few years as you and your family deal with his hideous disease. There are several phases, each with it's own unique challenges.
     
  2. Apr 2, 2013 #82 of 104
    Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    Glad they dropped the ecf. I knew they would.
     
  3. Apr 2, 2013 #83 of 104
    smitbret

    smitbret Legend

    133
    3
    Mar 26, 2011
    .

    I think that used to be the case, but that doesn't work in America anymore. It is all about price, now. For 80% of America, brand loyalty is dead and no amount of goodwill changes any of that.

    It's what happens with the destruction of the middle class and with the proliferation of entitlement ideals.
     
  4. Apr 2, 2013 #84 of 104
    Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...
    I agree to a point that 'brand loyalty is dead' but not around these parts! As this thread and many others here show - DirecTV has some very serious and very loyal followers!:)
     
  5. Apr 2, 2013 #85 of 104
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
    You realize that's how almost every forum is? Just like every other forum dedicated to something. Roku forums have dedicated users of Rokus. Chevrolet forums have dedicated Chevy drivers. Etc.

    Of course there's also small groups of users, known by internet lingo as trolls, who constantly complain (often about the same thing) and whine. :)
     
  6. Apr 2, 2013 #86 of 104
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    21,331
    247
    Nov 15, 2005
    While I think brand is not the all-powerful magnet it used to be, I do also think brand has some power left. Especially for companies that take care of their customers. In fact, I suspect companies now have to work harder on customer service to keep their brand active.

    My grandtibber just posted a note about great customer service she received. That note will carry weight to others thinking about buying things they sell.

    It is all a balancing exercise between the costs and the type of company one wishes to create.

    Peace,
    Tom
     
  7. Apr 2, 2013 #87 of 104
    Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...
    Call me a troll if you'd like... But whenever DirecTV screws up I'll point it out - especially if it helps someone that doesn't realize they are supposed to just drink the punch and keep quiet. Specifically when someone posts about 'speed' problem or 'remote response' problems and the die-hards here beat up on them I'll be sure and explain how things are.

    If I ever post something that's not true please correct me but don't expect me to 'join the team' and defend DirecTV at every turn.

    DirecTV did the correct thing here and I'm happy they did - I suspected they would.
     
  8. Apr 2, 2013 #88 of 104
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,452
    515
    May 17, 2010
    USA
    Does that go for Cable and DISH shortcomings? :sure:
     
  9. Apr 2, 2013 #89 of 104
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
    I didn't.
     
  10. Apr 2, 2013 #90 of 104
    Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...
    It would if I had Dish Network or this was a Dish Network forum. I don't 'look the other way' for any of the providers. I completely understand that they all have the good and the bad.
     
  11. Apr 2, 2013 #91 of 104
    Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...
    Really?:lol:
     
  12. Apr 2, 2013 #92 of 104
    usnret

    usnret Icon

    603
    2
    Jan 16, 2009
    Good thing that D did here. Funny how mostly only bad things make news and the good news gets reported not to often.
     
  13. Apr 2, 2013 #93 of 104
    Beerstalker

    Beerstalker Hall Of Fame

    3,549
    70
    Feb 9, 2009
    Peoria, IL
    Exactly, it didn't take long before people on here were telling the OP to call their local paper/news station to tell them the horrible thing DirecTV was doing, but now that DirecTV has done the right thing (which I too expected they would do) how many people are still telling the OP to call his local paper/news station to tell them about the nice thing DirecTV did for their family?

    That said I am sorry to hear about the OP's situation, and I am glad that DirecTV was able to help out in the little bit they could. I personally have a grandmother that is starting to battle dimensia. My issue is my mother and her sisters are in denial and think she is fine living alone as long as they check in on her every day. My father and I keep telling them that she needs to either move in with another family member or be put in a living facility that has people that can keep an eye on her, but they think stopping by once or twice a day is good enough.
     
  14. Apr 2, 2013 #94 of 104
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
    It'd be a waste of time to call, now. News stations wouldn't have a worthy story...there's no shock value or super sympathetic pull (like kid with cancer).
     
  15. Apr 2, 2013 #95 of 104
    raott

    raott Hall Of Fame

    2,292
    67
    Nov 23, 2005
    Simply doing the right thing (something they should have done in the first place) isn't worthy of a news story.
     
  16. Apr 2, 2013 #96 of 104
    Barry in Conyers

    Barry in Conyers Godfather

    391
    14
    Jan 14, 2008
    Metro-Atlanta

    Pointing out cable and DISH shortcomings while D*nying DirecTV problems is best handled by a D*dicated D*fender.
     
  17. Apr 2, 2013 #97 of 104
    toobs

    toobs Legend

    559
    15
    Oct 10, 2012
    Even if we eat the cost by paying more for programming, I am happy to hear that they drop etf for you in your case.
     
  18. Apr 2, 2013 #98 of 104
    toobs

    toobs Legend

    559
    15
    Oct 10, 2012
    I was about to suggest to move the service to your house and cancel it after the contract is up.
     
  19. Apr 2, 2013 #99 of 104
    FLWingNut

    FLWingNut Godfather

    470
    12
    Nov 19, 2005
    No one is "eating" anything. These things are built into budgets.
     
  20. Apr 2, 2013 #100 of 104
    CCarncross

    CCarncross Hall Of Fame

    7,058
    60
    Jul 19, 2005
    Jackson
    It's built into forecasted budgets...we all know that many many companies miss their forecasts by tons every year....and those budgets are built-in to what they end up charging us, the customers....we pay for everyone's freebies.
     
Thread Status:
Not open for further replies.

Share This Page