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920 Error and new dish?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by gigascott, Jul 14, 2010.

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  1. gigascott

    gigascott Mentor

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    May 3, 2006
    Hello All,
    I started to get an error message a couple of weeks ago that stated that my guide hadn't updated in 1 hour with the error code 920. I don't get this everyday but several times a week. I did some research online and found that this is probably caused by trees in my back yard blocking the satellite that sends guide data to my receiver. I also found people suggesting calling Directv and having them replace my Slimline 5 dish with a Slimline 3 dish. Is this correct? I would assume that the Slimline 3 dish only needs 3 satellites to get all of the needed data and channels. Is this correct? Are the other two satellites that the Slimline 5 picks up not used expect for guide data? BTW, I live in the Raleigh-Durham area of North Carolina. Thoughts? Thanks.

    -gigascott
     
  2. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Dec 9, 2006
    Before the 99 & 103 SATs came along for HD, the 101 & 119 were/are the main SD SATs. Guide data comes from both.
    Now with the 99 & 103 SATs, if you spend a long time on a channel from the 103 SAT, you need to get the guide data from 119. If you have a tree blocking this, then you'll get the error.

    Changing to the SL3, that only picks up the 99, 101, 103 SATs, means the 101 guide data is always getting to the receiver.
     
  3. gigascott

    gigascott Mentor

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    May 3, 2006
    Hey veryoldschool,
    So, if I get a SL3 dish, will I still be getting all of the channels? Or will I be missing something? Is there a reason not to go to the SL3? Thanks.

    -gigascott
     
  4. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    You'd lose the channels off 110, which are the old MPEG-2 HD and come in MPEG-4 now, so nothing lost there.
    You'd lose anything off 119, but these are SD locals for some markets, foreign programing and a couple of music channels.
     
  5. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    And you generally don't replace the dish, just the LNB pack (the "nose cone").
     
  6. gigascott

    gigascott Mentor

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    May 3, 2006
    As long as I am not losing anything, I am fine with going with the SL3. I was just initially put off by going with the SL3 since I thought it was a downgrade. I will have to upgrade my bonus room DVR since that one is still SD, however I was planning to do that anyway. Thanks for the info, guys.


    -gigascott
     
  7. dminches

    dminches Godfather

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    Oct 1, 2006
    I am having the same issue. Where can I see which local markets are served by 119 for SD?
     
  8. jodyguercio

    jodyguercio New Member

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    Aug 16, 2007
  9. dminches

    dminches Godfather

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    Oct 1, 2006
  10. dminches

    dminches Godfather

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    Oct 1, 2006
    Directv came out today. All the tech did was change the satellite set up from a 5 LNB to a 3. He said there is no need to swap out the LNB unless the actual LNB is the issue. In my case 119 was being blocked by a tree.
     
  11. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    More than likely this will cause problems.
    The 3 LNB always feeds the 101 to the receivers, while the 5 LNB doesn't. This is a hardware change in the LNB, so simply changing the receiver dish setup doesn't change this.
     
  12. dminches

    dminches Godfather

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    Oct 1, 2006
    Well, so far it is working fine. If there is a problem I will have them back.

    What problems would you see this causing?
     
  13. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    The same problems you had before where the 119 LOS was blocked and guide data problems.
    All that has happened now is the receiver doesn't look at the 110 & 119 SATs.
    The guide DATA still needs to come to the receiver, but since the LNB isn't going to be carrying it when you're tuned to the 103 SAT for the HD channels from it, you haven't changed anything.
    The 3 LNB is "hard wired" to keep the 101 guide data always going to the receiver regardless of whether you're tuned to the 99 or 103.
     
  14. dminches

    dminches Godfather

    471
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    Oct 1, 2006
    Wonderful. He actually seemed like he knew what he was doing. If I am getting 920 errors I will get them back out here.
     
  15. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Life would be way too easy if "all we had to do was" change the dish type in the menu for this. :lol:
     
  16. dminches

    dminches Godfather

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    Oct 1, 2006
    I am going to put one of my DVRs on an SAT 103 channel and see what happens.
     
  17. BattleZone

    BattleZone Hall Of Fame

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    The tech was WRONG and your problem is no closer to being fixed than it was before. The setting on the receiver has no bearing at all where the receiver gets guide data; it is the switch inside the LNB that makes the difference.
     
  18. TheRatPatrol

    TheRatPatrol Hall Of Fame

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    VOS, why can't they just default the guide info to come off of 101 instead of both 101 and 119?
     
  19. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Because "the control" is in the LNB.
    There are just a few voltage/tone combinations and the switch in the LNB assembly can't be changed by software.
     
  20. dminches

    dminches Godfather

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    Oct 1, 2006
    I called Directv. They said what the tech did was correct. Go figure.
     

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