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920 Error and new dish?

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vip 722
4K views 45 replies 12 participants last post by  BattleZone 
#1 ·
Hello All,
I started to get an error message a couple of weeks ago that stated that my guide hadn't updated in 1 hour with the error code 920. I don't get this everyday but several times a week. I did some research online and found that this is probably caused by trees in my back yard blocking the satellite that sends guide data to my receiver. I also found people suggesting calling Directv and having them replace my Slimline 5 dish with a Slimline 3 dish. Is this correct? I would assume that the Slimline 3 dish only needs 3 satellites to get all of the needed data and channels. Is this correct? Are the other two satellites that the Slimline 5 picks up not used expect for guide data? BTW, I live in the Raleigh-Durham area of North Carolina. Thoughts? Thanks.

-gigascott
 
#2 ·
Before the 99 & 103 SATs came along for HD, the 101 & 119 were/are the main SD SATs. Guide data comes from both.
Now with the 99 & 103 SATs, if you spend a long time on a channel from the 103 SAT, you need to get the guide data from 119. If you have a tree blocking this, then you'll get the error.

Changing to the SL3, that only picks up the 99, 101, 103 SATs, means the 101 guide data is always getting to the receiver.
 
#4 ·
gigascott said:
Hey veryoldschool,
So, if I get a SL3 dish, will I still be getting all of the channels? Or will I be missing something? Is there a reason not to go to the SL3? Thanks.

-gigascott
You'd lose the channels off 110, which are the old MPEG-2 HD and come in MPEG-4 now, so nothing lost there.
You'd lose anything off 119, but these are SD locals for some markets, foreign programing and a couple of music channels.
 
#6 ·
As long as I am not losing anything, I am fine with going with the SL3. I was just initially put off by going with the SL3 since I thought it was a downgrade. I will have to upgrade my bonus room DVR since that one is still SD, however I was planning to do that anyway. Thanks for the info, guys.


-gigascott
 
#7 ·
I am having the same issue. Where can I see which local markets are served by 119 for SD?
 
#8 ·
#10 ·
Directv came out today. All the tech did was change the satellite set up from a 5 LNB to a 3. He said there is no need to swap out the LNB unless the actual LNB is the issue. In my case 119 was being blocked by a tree.
 
#11 ·
dminches said:
Directv came out today. All the tech did was change the satellite set up from a 5 LNB to a 3. He said there is no need to swap out the LNB unless the actual LNB is the issue. In my case 119 was being blocked by a tree.
More than likely this will cause problems.
The 3 LNB always feeds the 101 to the receivers, while the 5 LNB doesn't. This is a hardware change in the LNB, so simply changing the receiver dish setup doesn't change this.
 
#12 ·
veryoldschool said:
More than likely this will cause problems.
The 3 LNB always feeds the 101 to the receivers, while the 5 LNB doesn't. This is a hardware change in the LNB, so simply changing the receiver dish setup doesn't change this.
Well, so far it is working fine. If there is a problem I will have them back.

What problems would you see this causing?
 
#13 ·
dminches said:
Well, so far it is working fine. If there is a problem I will have them back.

What problems would you see this causing?
The same problems you had before where the 119 LOS was blocked and guide data problems.
All that has happened now is the receiver doesn't look at the 110 & 119 SATs.
The guide DATA still needs to come to the receiver, but since the LNB isn't going to be carrying it when you're tuned to the 103 SAT for the HD channels from it, you haven't changed anything.
The 3 LNB is "hard wired" to keep the 101 guide data always going to the receiver regardless of whether you're tuned to the 99 or 103.
 
#14 ·
Wonderful. He actually seemed like he knew what he was doing. If I am getting 920 errors I will get them back out here.
 
#17 ·
dminches said:
Directv came out today. All the tech did was change the satellite set up from a 5 LNB to a 3. He said there is no need to swap out the LNB unless the actual LNB is the issue. In my case 119 was being blocked by a tree.
The tech was WRONG and your problem is no closer to being fixed than it was before. The setting on the receiver has no bearing at all where the receiver gets guide data; it is the switch inside the LNB that makes the difference.
 
#18 ·
veryoldschool said:
Before the 99 & 103 SATs came along for HD, the 101 & 119 were/are the main SD SATs. Guide data comes from both.
Now with the 99 & 103 SATs, if you spend a long time on a channel from the 103 SAT, you need to get the guide data from 119. If you have a tree blocking this, then you'll get the error.

Changing to the SL3, that only picks up the 99, 101, 103 SATs, means the 101 guide data is always getting to the receiver.
VOS, why can't they just default the guide info to come off of 101 instead of both 101 and 119?
 
#23 ·
VOS,

Does using a SWM8 with a SL-5 change where the guide data comes from? I vaguely (bad CRS day) remember seeing something to that effect, but can't find it again.

SWMBO doesn't like the current dish location and the only decent alternative has (or soon will have) a 119 LOS problem because of a neighbor's tree.
 
#24 ·
dminches said:
Wonderful. He actually seemed like he knew what he was doing. If I am getting 920 errors I will get them back out here.
It's not a matter of if, it's a matter of when.

You will get 920 errors.
The receiver will complain.
At some point it will reboot on you to reacquire the guide data.

Your installer was lazy and a dumbass. Same for the CSR that you spoke to.
 
#25 ·
RobertE said:
Your installer was lazy and a dumbass. Same for the CSR that you spoke to.
I really don't feel he was lazy because he went on the roof anyway to adjust the dish to increase the signal levels. I really feel that he felt like he was doing what he was supposed to. He said he was going to check the line of sight and if 119 wasn't blocked he would replace the LNB (since that would mean that the LNB was going bad).
 
#26 ·
Barry in Conyers said:
VOS,

Does using a SWM8 with a SL-5 change where the guide data comes from? I vaguely (bad CRS day) remember seeing something to that effect, but can't find it again.
"SWiM" can change how/where the guide data comes from since the SWiM sends it all on a SWiM channel [the 974 MHz range] and all the SAT feeds are fed to the SWiM all the time.
 
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