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  1. 4HiMarks

    4HiMarks Hall Of Fame

    1,550
    31
    Jan 21, 2004
    Laurel, MD
    I tried to turn on my 921 for the first time in months (I have a 622 now), and nothing happened. Nothing, nada, zilch. It looks like it is still plugged in, although I guess the outlet on the UPS might have gone bad. Any suggestions on resurrecting it before I contact E* about an RMA?

    What can I hope for if it turns out to be dead? It's long out of warranty, but I have the DHP. I just don't know if that applies to purchased equipment.

    -Chris
     
  2. Grandude

    Grandude RichardParker II

    933
    12
    Oct 21, 2004
    Go ahead and call them after confirming that the power connection is live. Note, it might take a while for the 921 to come on after being off for a long time. I just hooked up an old 501 and it appeared dead for a while but finally turned on.

    I believe that they will replace your purchased 921. They replaced mine once under the old DHP and I think the only way to get them at the time was purchase.
     
  3. Michael P

    Michael P Hall Of Fame

    3,071
    13
    Oct 27, 2004
    Is it still activated on the account?
     
  4. 4HiMarks

    4HiMarks Hall Of Fame

    1,550
    31
    Jan 21, 2004
    Laurel, MD
    Unfortunately no. Does that make a difference?

    -Chris
     
  5. Michael P

    Michael P Hall Of Fame

    3,071
    13
    Oct 27, 2004
    Possibly. They would be less likely to do a warranty replacement on a receiver that is not activated.
     
  6. jeffg369

    jeffg369 Cool Member

    12
    0
    Sep 9, 2002
    Have you rebooted - pull the plug. Mine goes dead for no reason and rebooting brings it back to normal. This happens onece or twice a month. Anyone know why?
     
  7. doxieland

    doxieland Duplicate User (Account Closed)

    32
    0
    Mar 25, 2007
    Don't know how long you have had your 921 but they seem to have "imploded" around the end of January 2007 with the L332 software.

    Check the thread below about the L332 software. Please list your issues there too, since perhaps the software techies monitor the site. If they hear about our issues enough, maybe there will be revisions. The software before (278) was excellent - it's a real shame that a fix for the time change could cause so much grief.

    By the way, I have daily reboots and black overlays, lockups when using guide that require the reboot, recording that don't exist, even though I see the dvr guide indicate program is being recorded and 37 minutes recordings of an hour program.

    Have had perhaps 10 replacements, all with same issues - all since end of Jan. Welcome to the wild world of the 921. (and I am envious if you haven't had issues until now!)

    thanks,
    doxieland
     
  8. 4HiMarks

    4HiMarks Hall Of Fame

    1,550
    31
    Jan 21, 2004
    Laurel, MD
    I pulled the plug, and am getting something, but response is extremely slow, and there are ominous noises coming from the case. Sounds like the hard drive is dying. It also seems to have lost almost all the OTA channels. I'm doing a rescan.

    -Chris
     
  9. David*r

    David*r New Member

    3
    0
    May 20, 2005
    My out-of-warranty 921 went belly-up. Dish sent me a new 942 for$20. Not bad!!
     
  10. Mike D-CO5

    Mike D-CO5 Hall Of Fame

    3,099
    0
    Mar 11, 2003
    Definately a step up, but you will love the 622/722 dvrs even better. OF course I don't think you have to pay for your ota locals with the 942 and you get your analog channels too.
     
  11. waynehartwig

    waynehartwig New Member

    1
    0
    Feb 5, 2008
    What hoops did you have to jump through to get that deal? Is the 942 a DVR with dual tuners (oh and HD?)? I would love to get rid of my 921 - the biggest piece of crap I've ever wasted over $1k on in my life!!!! I've been with Dish for like 13 years and have bought every receiver I've used. 301-508-921.... Still have the 508 in the bedroom and love it. They're still upgrading software and I really like the new enhancements. The 921 was a piece, they know it and shuffled it off...
     
  12. mattfast1

    mattfast1 Legend

    249
    0
    Mar 26, 2008
    921s blow.

    Just use it until it dies, then call for replacement to the 942.

    Oh, and DHP/DHPP DOES cover purchased receivers. Those warranties cover any equipment on your account.

    Might want to reactivate the 921 before you try to have it replaced.
     
  13. 722921

    722921 Legend

    236
    0
    Jan 3, 2008
    Except for the need for a reboot every so often, my 921 is okay...
     
  14. HemiTy

    HemiTy New Member

    5
    0
    Apr 1, 2007
    My 921 is dead so I called dish, I told them I had the 921 hooked up to a SD T.V. and the hard drive went out. They told me they where sending me a replacement, I said OK and hung up. The following week I got home from work and there was a box on my front stoop so I took it inside and opened it. Once I looked in the box I thought there was a mistake a brand new 622 was there, so I once again called dish. They told me that was the correct replacement and now my little girl is all gitty and I am happy. This is the first time in a very long time they have done me right. So I would like to pat them on the back.....that was until I tried to activate it, but 5 calls later its up and running and guess what, she can watch the HD channels on a SD T.V. who knew?
     
  15. P Smith

    P Smith Mr. FixAnything

    21,317
    127
    Jul 25, 2002
    Mediterranea...
    Yes, she would watch them OK. Now tell me ( or check it with CSR ) what new lease term you've been locked ? 12 or 18 or 24 months ?
     
  16. HemiTy

    HemiTy New Member

    5
    0
    Apr 1, 2007
    there was no change in what terms I have now.... the only change was the dvr fee, it went from 5 to 7 $
     
  17. P Smith

    P Smith Mr. FixAnything

    21,317
    127
    Jul 25, 2002
    Mediterranea...
    You should check it with CSR first, I bet it will surprise you.
     
  18. BobaBird

    BobaBird EKB Editor

    4,022
    0
    Mar 30, 2002
    The DVR fee was and is $5.98 unless this is your first DVR with DVR Advantage or you have AEP.

    The additional receiver fee for MPEG4 models is higher at $7.
     
  19. skippytym99

    skippytym99 Mentor

    46
    0
    Apr 14, 2008
    although the fee is larger if you dont have a phone line dish will now wave the fee on the rceceiver due to it the fact that it reall y doesnt madder
     

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