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921 only showing 2 days on Program Guide

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by The Guv, Mar 2, 2006.

  1. Mar 2, 2006 #1 of 20
    The Guv

    The Guv Cool Member

    24
    0
    Dec 14, 2004
    I am having a problem with my Dish 921 receiver. I only have 2 days/about 48 hours of programming listed on the guide. It should have 8 days.

    I first noticed it last Sunday (I was only home due to work and vacation for 10 days during February) so I am not sure when the problem began. I noticed this morning that the guide was still messed up (not going beyond two days) so I did a button reboot and when that didn't work, I call Dish Tech support.

    The tech had be do a power cord reboot and also a diag. test...still no guide data beyond 48 hours.

    He commented that he had heard about this issue with the 921 so he filled out a report to go the the engineers about my problem. He said that it would likely require a sofware update to correct the problem.

    How long will it take to correct this problem? Will Dish Network refund money for those of us affected by this problem?
     
  2. Mar 5, 2006 #2 of 20
    acioletti

    acioletti New Member

    2
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    Mar 5, 2006
    I am having the same problem for two weeks now, and I called Disk and they said they are aware of the issue and trying to correct it. Did anyone get anymore news


     
  3. Mar 5, 2006 #3 of 20
  4. Mar 5, 2006 #4 of 20
    rdopso

    rdopso Legend

    150
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    Jan 26, 2004
    Join the 921 club -- this is a well known issue and you will find many other recent threads dealing with it. Dish is apparently having a lot of trouble dealingwith this software bug, and 921 owners have been articulating a lot of frustration because of it.
     
  5. Mar 5, 2006 #5 of 20
    harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    It is odd that this "software bug" seems to come and go. We've had the same software since early December! Then again, if they have to change the software to accomodate springing forward and falling back...

    I think they've been sending some configuration data intended for the two-day guide machines to our 921s. First we saw the data disappear and reappear and now we have a hard cut-off. I'll bet they are tinkering with something.
     
  6. Mar 6, 2006 #6 of 20
    rdopso

    rdopso Legend

    150
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    Jan 26, 2004
    I have suggested in another thread on this subject that due to this bug which disables a primary function of the 921, Dish should immediately allow 921 owners to take advantage of the announced offer scheduled to begin April first under which we will be able to turn in our 921s and for $100 get a new leased 622 in exchange. I suggest 921 owners contact ceo@dishnetwork.com and advocate this idea.
     
  7. Mar 6, 2006 #7 of 20
    kmcnamara

    kmcnamara Icon

    860
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    Jan 30, 2004
    I actually did that in mid-February and they said there weren't enough 622's available to allow for that.
     
  8. Mar 6, 2006 #8 of 20
    hrfrey

    hrfrey New Member

    4
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    May 24, 2004
    same problem on both of my 921's. i cant believe a bug like this can happen. Was asking Dish if possiblilty of downgrading to old version.....said not possible.
     
  9. Mar 6, 2006 #9 of 20
    David_Levin

    David_Levin Icon/Supporter DBSTalk Gold Club

    1,227
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    Apr 22, 2002
    Sure, but that doesn't mean they can let us get signed up.

    We are dealing with a dysfunctional box. Dish could at least get us prioritized in the Q ahead of the 942 people (who's boxes are working).
     
  10. SimpleSimon

    SimpleSimon Hall Of Fame

    5,468
    0
    Jan 15, 2004
    No. They simply don't care about us. :mad:

    After all, they got BIG $$$ from us, and figure by now we're smart enough to NOT give them any more. :mad:
     
  11. ggw2000

    ggw2000 Legend

    236
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    Dec 22, 2003
    Over the weekend I only had about 1 hour of guide available on my 921:mad: . Needless to say this really torqued me off. 2 days of guide is bad enough but it is an inconvience as compared to useless! I emailed CEO yesterday about what I thought of this problem. This guy responds back telling me that "we are aware of the OTA issues on the 921":confused: . I reply back saying that OTA was never mentioned in my email and asked if anyone ever reads the emails that are sent. Talk about a bunch of losers. Just blows my mind how this company can continue to operate.. Gerry
     
  12. ntexasdude

    ntexasdude Hall Of Fame

    2,684
    0
    Jan 23, 2005
    Well, my 9 day guide has been back since Sunday morning. I checked late last night and it's all there. My 921 is back to it's previous glory.
     
  13. kmcnamara

    kmcnamara Icon

    860
    0
    Jan 30, 2004
    Give it time, it'll go out again. Mine was still at 2-days last night.
     
  14. Jim Parker

    Jim Parker Icon

    761
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    Aug 12, 2003
    I had the 9 day for 20 hours, but it's gone again of course. I sent an email to Dish asking when it was going to be fixed. Imagine my suprise when they did not answer it.
     
  15. Allen Noland

    Allen Noland New Member

    1,058
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    Apr 23, 2002
    Looks like an update might come this week.
     
  16. ggw2000

    ggw2000 Legend

    236
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    Dec 22, 2003
    Based on ?????
     
  17. David_Levin

    David_Levin Icon/Supporter DBSTalk Gold Club

    1,227
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    Apr 22, 2002
    Allen has sources.

    Allen: Thanks for the update. I was wondering if anying was still listening here. You might want to consider closing all but 1 of the threads on this topic.

    Edit: Oh, you did that already.
     
  18. boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    This is the same information that I got. Hopefully the new software passes the final testing so they will spool it.

    Also on Tech. Portal it shows the 921 to receive L274 tomorrow.
     
  19. ClaudeR

    ClaudeR Godfather

    339
    0
    Dec 6, 2003
    I now have a 9 day guide filled with No Information Available.
    I think the 2 day guide with real data was better, but THIS SUCKS.

    Update:
    Called "Customer Service", did a bunch of switch checks, and then put in a report for me. How nice.
     

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