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921 Remote Dies when Batteries are Changed

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by woofwoofmo, Jan 24, 2006.

  1. woofwoofmo

    woofwoofmo Cool Member

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    Jan 24, 2006
    I was wondering if anyone else had this problem. Last week a warning note came on the screen saying "remote batteries low" so, I changed them. Much to my chagrin my remote stoped working with the receiver. It would not respond to any commands. I contacted Dish and talked with one of their techs, going through various ideas, hard reboot, trying to change remote address, etc. The remote simply would not work. I've encounter several of the problems describes in this forum, stuck aspect ration, missing guide info, OTA channels disappearing, etc., but had never seen this before.

    Can't wait until April to get rid of the 921.
     
  2. Allen Noland

    Allen Noland New Member

    1,058
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    Apr 23, 2002
    Did you check the batteries? Maybe one is installed wrong? Do the red lights blink on the remote when you push a button?
     
  3. woofwoofmo

    woofwoofmo Cool Member

    17
    0
    Jan 24, 2006

    That was the first thing I checked. In fact installed two brand new sets of Duracells. I might mention that all the lights functioned on the remote when I was asked to try and reset. Also, the remote continued to turn the TV on and off as well as adjust volume.
     
  4. Redster

    Redster Godfather/Supporter DBSTalk Gold Club

    1,185
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    Jan 14, 2004
    My remote does this occasionally, just goes unresponsive except for power and volume. I pull the batteries and count to 20 then put the same ones back in and it works.
     
  5. Michael P

    Michael P Hall Of Fame

    3,071
    13
    Oct 27, 2004
    I've seen the "battery warning" before. I just ignore it, it eventually goes away for good. I have the same batteries in my remote that came with my original 921 -1 year ago!
     
  6. boylehome

    boylehome Hall Of Fame/Supporter

    2,143
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    Jul 16, 2004
    remove the batteries, press the sat button for a few seconds then put the batteries back in and see if it works.
     
  7. woofwoofmo

    woofwoofmo Cool Member

    17
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    Jan 24, 2006
    I tried your suggestion, and no go. So it's off to the remote graveyard. The good news is I got the new remote yesterday and it works fine.

    Can't wait for the next 921 adventure to begin. :nono2:
     
  8. motrac

    motrac AllStar

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    Jan 5, 2003
    make sure the remote address didn't change.
     
  9. woofwoofmo

    woofwoofmo Cool Member

    17
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    Jan 24, 2006
    My good fortune with the 921 continues. As described earlier, my previous remote malfunctioned when I changed the batteries. Got the new one from E* and it worked fine for 3 weeks until yesterday when it stopped working with the 921. :nono2:

    I called E* and went through all the proscribed steps to get the remote operating, but again to no avail. The CSR told me he would send another remote to me, but suspected that the 921 was at fault, what a surprise.:lol:

    Anyway if this remote does not work with the 921, they'll send me another 921, my fourth in a year. I asked if he would also send me a gun so I could shoot the 921 and put it out of its misery. He laughed and said I know what you mean.:hurah:
     
  10. woofwoofmo

    woofwoofmo Cool Member

    17
    0
    Jan 24, 2006
    Got the 3rd remote yesterday. So far, it works fine. We'll see if it can last another 6 weeks until April when the 921 gets shipped hopefully to a galaxy far far away:D

    On the positive side, I'd like to commend E* for handling quickly. I called the problem in late Tuesday afternoon and the remote was waiting for me when I got home from work on Thursday. :)
     

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