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Discussion in 'ViP922 DVR Support Forum' started by oldschnor, Dec 6, 2016.
No, mine still dead!
Just called back in. Still no ETA on the fix. I have 2 other receivers on the account so thankfully I'm not out of business fully. I did ask and they did offer a small discount on my bill for the next 6 months.
I got an email today that said to call tech support. He just walked me through the fix and it is back working.
why not share the fix with other "suffering" owners of the model ?!
I should have written down the steps as we went though them but I think they were (I had a blank screen with the receiver on so it could be different if you have something else):
1. On the Sat press "Menu" on the remote. The menu screen should come on the TV.
2. Go to Settings.
3. On the remote press DVR play button twice, followed immediately by the Stop button once.
3. Go to Tools icon on the menu screen.
4. Select "Clear RMS" and "Execute".
5. Hold down the power button on the front of the receiver until it starts to reboot.
It will go through a few reboots for about 15 minutes then acquire the sat signal.
I called tech support back yesterday also. first he told me its still going to be a few days. when I started yelling and said someone from Dish sent me an email to call. then he said, ok let me see what I can do. thats when he told me to press the menu button, go to settings, press play twice and the stop button. scroll down to tools menu, select 'Clear RMS' and hit execute and save. wait 30 seconds and hit reset button on front of receiver. took several minutes and reboots for it to come back online.
The RMS clear worked for me too. The rep I talked to knew exactly how to do it and said she had already helped a few people with it this morning.
Wow. That's nice for everyone, an actual self service fix.
Welp to update, my 922 didn't suffer the same fate, when I got home it was working normally, although I have noticed lately its not getting the nightly update, however it did update last night.
anyone get clear understanding what the "Clear RMS" stand ?