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942 Caller ID issue

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by Paradox-sj, May 6, 2005.

  1. Paradox-sj

    Paradox-sj AllStar/Supporter DBSTalk Gold Club

    438
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    Dec 15, 2004
    Update-

    What fails everytime is when I recieve a call from a cell phone that is opperating out of its area code...

    i.e.: My family and I live in San Jose my inlaws live in San Diego...when ever my female who cell phone is local to the 408 area code calls me from San Diego which is 619 it can identify the caller info BUT the home phone callier ID can as well as my cell phone caller ID...

    Hope this helps
     
  2. srickard

    srickard Cool Member

    12
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    May 11, 2005
    I have had my 942 for about a month now. The caller id feature worked fine for about a week and then intermittently for a while. It has not worked at all for over a week. The 942 is connected to a standard phone line. 942 Phone check indicates phone is opperational. I have cleared history, rebooted, etc., but nothing seems to help. This is my only remaining problem. The legacy switch problem (I have SW21's) was fixed with L224.
     
  3. edub52

    edub52 Cool Member

    10
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    Mar 26, 2005
    Caller ID is also working intermittently for me as well. POTS line, so nothing funky for the receiver to deal with. Running L225. Did the same basic steps as srickard did.
     
  4. Justin

    Justin Cool Member

    21
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    May 15, 2005
    Caller ID is also not working... DSL Line (Nortel 1-Meg Modem with Filter on it). It is my secondary DSL connection as I mostly use my ADSL2+ line. I can try removing the DSL from that line to see if it helps - any other suggestions?
     
  5. Tom-Tx

    Tom-Tx Legend

    129
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    May 23, 2005
    Caller ID definitely does not work as well for me as it did on the 500 series receivers I had. On the 942, I get "Out of Area" and no other info whereas on the 500 series, I would get the full info from the same callers. I have a standard phone line.
     
  6. bookwalk

    bookwalk AllStar

    86
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    May 10, 2005
    Can anyone summarize the Caller ID problem--why is it happening--is it a software or hardware issue? When do the engineers expect a fix? I am amazed that this is not a sticky item--as it is consistent and seems to be no improvement in sight--the L226 software upgrade actually seemed to have knocked my Caller ID completely out.
     
  7. cruzer

    cruzer New Member

    8
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    May 16, 2005
    Just a lttle FYI for anyonewho thinks their Caller ID sometimes works and other times doesn't, like mine:

    I just read on the Dish website, in the support section, that Caller ID will only work when viewing satellite channels (not local channels). Also, Caller ID messaging will not show on screen during an Event Timer set to record. This is to prevent the Caller ID information from being recorded to your tape.
     
  8. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
    1
    Mar 23, 2002
    If they have that info on their site, it's wrong, unless they're talking about a VCR event timer...CallerID works just fine (for me) when tuned to OTA channels, and I have it popup all the time when recording DVR events.
     
  9. Jerry 42

    Jerry 42 Legend/Supporter DBSTalk Gold Club

    251
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    Feb 25, 2003
    Thank you cruzer for the info.

    I don't understand why can't Dish 942 can not show caller ID info when viewing OTA channels as well as Satellite channels - other than Dish wants you to pay for Sat locals. IMO while the caller ID info should not be recorded on HD, but why can't the caller ID display the info if a call comes in during play back.

    I know I ask simple uninformed questions but to me it seems that as the 942 specs say the 942 displays caller ID info - it should display caller ID info every time a call comes in when you are watching any channel or viewing a play back.

    Just my opinion.
     
  10. Bichon

    Bichon Godfather

    399
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    Jun 5, 2003
    Jerry,

    I agree with Mark. My 942 not only shows caller ID on OTA and when recording events, it even shows it when you are in the dish pointing screen.
     
  11. Jerry 42

    Jerry 42 Legend/Supporter DBSTalk Gold Club

    251
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    Feb 25, 2003
    Bichon, I would agree with anything Mark says but - as you may have noted from earlier posts by me and other there is a problem with caller ID and the 942s. In my case caller ID some times works and some times does not - I have Verizon DSL and two DSL fitlers in series on each 942 phone line. It's nice to know that if it does work it will do as you and Mark noted. I just want it to work every time.
     
  12. Tom-Tx

    Tom-Tx Legend

    129
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    May 23, 2005
    All I know is that Caller ID worked a lot better on my 500 series receiver than on the 942!
    At this point it seems as if Caller ID stopped working altogether on my 942.
     
  13. srickard

    srickard Cool Member

    12
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    May 11, 2005
    I did this to get Caller ID working again: I went to setup turned it off. Exited the menu. Went back to Setup and turned it back on. It has been working ever since (several days now). It works on both sat and OTA. I don't know why I didn't try this before... :D
     
  14. bookwalk

    bookwalk AllStar

    86
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    May 10, 2005
    I will definitely try this--my caller ID has NOT worked AT ALL since the L226 upgrade. By "turning off" you mean, disabling the Caller ID, not the entire 942? Did you do this from TV1 or TV 2? Does it matter? Or both?
     
  15. srickard

    srickard Cool Member

    12
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    May 11, 2005
    My 942 is in single user mode. I have never used the 2nd remote. And yes, I just reset the caller id (caller id off, exit menu, enter menu, then caller id on), not the receiver. It still sometimes misses a call but works most times. I don't expect it to last, but until the problem is fixed by Dish, it will have to do. Otherwise my 942 works fine. The only other problem I have had was the legacy switch problem but that was fixed in L224. :)
     
  16. Justin

    Justin Cool Member

    21
    0
    May 15, 2005
    Mine worked once since I got my 942 about 2 months ago... I have DSL and have tried it with the DSL connected, filtered, unfiltered, connected and unconnected... Any ideas?
     
  17. Jerry 42

    Jerry 42 Legend/Supporter DBSTalk Gold Club

    251
    0
    Feb 25, 2003
    This is just a guess based on trying various things I tried - including 3 yes 3 DHL filters in line, turning caller ID off and then back on. It just seems that the "issue" a/k/a problem has something to do with the nightly down load. If caller ID is working most times it stops working the next day. Likewise sometimes if it is not working it will start working the next day. But it is not guaranteed to work or not work the next day. Therefore it would seem to be a software "issue".
     
  18. normang

    normang Icon

    1,017
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    Nov 14, 2002
    Caller ID has worked flawlessly for me..
     
  19. kermit24

    kermit24 Mentor

    40
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    Jun 22, 2005
    I have a 921 with Verizon DSL, and my caller ID works less than 50% of the time. I have filters installed. My 811 worked perfictly and so does my 322. Is there a fix for the problem?
     
  20. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
    1
    Mar 23, 2002
    Other than trying multiple filters in the same line, unfortunately no.
     

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