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A Couple Questions About Changing Locals

Discussion in 'DIRECTV Tips and Resources' started by BooneDocks, May 1, 2014.

  1. May 1, 2014 #1 of 12
    BooneDocks

    BooneDocks New Member

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    We live in a motor home and change our service address and local channel feed when we change our job sites -- about 4 times per year. We presently are in the process of moving from Phoenix to Reno. We are currently in route and are on the very fringe of the Phoenix spot beam. We can no longer receive the HD spot beam and the SD spot beam from the 101 is variable. We receive signal at night with signal strength in the range of 50 to 75, but don't receive any signal during the daytime even if there are are no clouds or winds. Why would the signal be stronger at night than during the daytime?

    In anticipation of arriving at our address in Reno, we called in and changed our service address to the one we will be at in Reno. In our current location we had signal strengths of 78 on the 99s and 79 on the 119 for Reno local channels during the daytime, adequate for the new locals. But the feed did not change. We called in again, and they had us reset the boxes and they still didn't change from Phoenix to Reno. We then were transferred to a tech and he couldn't get the change to occur. He was about to bounce us to another tech when our phone wound up dropping the call. Before we call in again, can anyone weigh in on why the local channel feed would not change? We never had this happen in our 10 changes to our service address over the past 3 years. The local channel before always changed almost immediately even when we were changing them in advance of arriving at our new physical address. The first person I talked to was having trouble understanding the word 4th Street so I spelled it Fourth Street. Could that have triggered a conflict with there database of approved Post Office addresses? Just what does their system validate/do to make a change to the local channel feed?
     
  2. May 1, 2014 #2 of 12
    harsh

    harsh Beware the Attack Basset

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    It may be that your dish isn't sufficiently well aimed to receive the authorization signal. Less than 80 is not very good (though it should be sufficient).

    You should work towards signals near 100 at 101W as I think that's where the authorization signal comes from. If the receiver can't see the signal clearly, it won't execute the change.

    Make sure you've used the best aiming parameters you can get (typically dishpointer.com) to preset the elevation and tilt and always make sure the mast is plumb.

    Don't bother having a "hit" sent if you aren't getting good signal at the time.
     
  3. May 1, 2014 #3 of 12
    BooneDocks

    BooneDocks New Member

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    Apr 20, 2012
    Thanks harsh, The Reno SD locals are on the 119 rather than the 101. Do you think the authorization signal would still come on the 101 (where I do have high 90s on most transponders) or would it be on the 119 transponder (29) that has the Reno SD local channel. I was thinking that maybe I should wait to call in again until I have a bit stronger signal strength.
     
  4. May 1, 2014 #4 of 12
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    all authorization signals come from the 101
     
  5. May 1, 2014 #5 of 12
    BooneDocks

    BooneDocks New Member

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    Apr 20, 2012
    thanks peds48 -- do you know which transponder on the 101 the authorization comes from?
     
  6. May 1, 2014 #6 of 12
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    NO, but is a moot point, since if you have signal (good) on one TPD, you should have good signal on all (except SB of course)
     
  7. May 1, 2014 #7 of 12
    BooneDocks

    BooneDocks New Member

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    Apr 20, 2012
    So, I had excellent signal from the 101 (95-100) when I called in. Wonder why the change didn't happen.
     
  8. May 1, 2014 #8 of 12
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    All I can think of is that they change was not made correctly on DirecTV system
     
  9. May 1, 2014 #9 of 12
    BooneDocks

    BooneDocks New Member

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    Apr 20, 2012
    As I had strong signal on the 101, I called in again and had them re-update my service address and local channel feed. It changed almost instantaneously this time as it always had before.

    Anyone with thoughts one why signal would be stronger at night that during the daytime?
     
  10. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

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    Your dish mounting might be moving slightly due to temperature expansion/contraction. That would affect your signal readings.
     
  11. harsh

    harsh Beware the Attack Basset

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    Congratulations!
     
  12. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Exactly as I thought. first CSRs were not doing it correctly. Glad you finally had someone who was able to figure it out.
     

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