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A former customer interested in returning...

Discussion in 'DIRECTV General Discussion' started by debell, Nov 6, 2011.

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  1. Nov 6, 2011 #61 of 224
    Shades228

    Shades228 DaBears

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    This is incorrect.
     
  2. Nov 7, 2011 #62 of 224
    debell

    debell Godfather

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    I wouldn't mind a "used" receiver, I just don't want a model that's outdated. There's always updates to these receivers and I'm sure the HR24 is a bit faster than the HR22. I realize that they issue updates that will speed the boxes up as well, but it's just something about when you're a new customer signing up you want to get whatever the best offering is at that time. I realize I'm going to be stuck with this box for some time and I don't want to get stuck with an outdated one.
     
  3. Nov 7, 2011 #63 of 224
    SPACEMAKER

    SPACEMAKER Freethinker

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    Do not accept any DVR other than a new HR24 (the older models are junk by comparison) If the installer shows up without an HR24 you'll cancel your order over it but you'd be happy to re-schedule when they have HR24's available. The HR24's are vastly superior to the other DVR's in every way. Hopefully you won't have to deal with it but if you do it's way worth the hassle to get an HR24.
     
  4. Nov 7, 2011 #64 of 224
    RACJ2

    RACJ2 Hall Of Fame

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    Or better yet, save the installer a trip. They typically call you before they come out to confirm the appointment. When the installer calls, ask him if he has HR24's for your install. If he doesn't, then you have to decide if you can live with the model he has or force the issue. From what I have read, if there's a truck roll, most people that post here end up with the newest model. And if you get what you want, you might want to read this [thread] on tipping.
     
  5. Nov 7, 2011 #65 of 224
    SPACEMAKER

    SPACEMAKER Freethinker

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    Just ignore him. He's been running thread to thread trying to get attention for his supposed bad experience. Few here are paying any heed to his claims.
     
  6. Nov 7, 2011 #66 of 224
    SPACEMAKER

    SPACEMAKER Freethinker

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    Agreed. The pre-install call is the best time to discuss the model of DVR.
     
  7. Nov 7, 2011 #67 of 224
    debell

    debell Godfather

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    Great, thank you for the information. It sounds like I should expect to get the latest DVR they offer, but I'm still going to ask the installer when he calls. I really hope everything works out well, I have an outlet that is shared between my master bedroom and living room (that the cable co put a splitter on). I'm hoping DTV will be able to work around this and either run another outlet or work off the existing one for both TVs.
     
  8. Nov 7, 2011 #68 of 224
    wallfishman

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    they can ... they will just change that to a swm splitter
     
  9. Nov 7, 2011 #69 of 224
    debell

    debell Godfather

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    That's great news, I was hoping it wouldn't be a big issue. Since I'm a new install and it'll be SWM, will this allow me to move my boxes to any room that I want them in if I decide I want the DVR in another room?
     
  10. Nov 7, 2011 #70 of 224
    Xsabresx

    Xsabresx Icon

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    I could be wrong, but isnt standard rule of thumb that truck rolls have HR24's and it is only when Directv sends out a replacement that you could get refurbs? At least at this point in the game.
     
  11. Nov 7, 2011 #71 of 224
    Xsabresx

    Xsabresx Icon

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    That's simply not true. They're faster, that's all. If someone wants to turn away another model because they have to have the latest and greatest, that is their prerogative but to call the others "junk by comparison", is misleading.

    All things considered, my HR23 is slow compared to my HR20, but it isnt like I wait 3 days for anything to heppen. We manage to function perfectly fine with it.

    Again, I wont fault someone for having to have the newest model out there (although I disagree with it) but to turn something away "because I heard it is junk" is silly.
     
  12. Nov 7, 2011 #72 of 224
    n3vino

    n3vino Godfather

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    Leon...
    That's what they did with mine.
     
  13. Nov 7, 2011 #73 of 224
    SPACEMAKER

    SPACEMAKER Freethinker

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    Once I went from an HR20 to an HR24 I was shocked at how superior the HR24 is in every way imaginable. It's just a better piece of equipment. Why would anyone pay the same amount of money for an older model DVR with half the storage, more bugs and slower speeds?
     
  14. Nov 7, 2011 #74 of 224
    debell

    debell Godfather

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    Great, that'll simplify my install tremendously. I think the DTV installer is going to be very pleased with how easy my install will be. :)
     
  15. Nov 7, 2011 #75 of 224
    debell

    debell Godfather

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    Thanks for your input. I believe my last receiver was the HR-22 and it was horridly slow. I couldn't stand it sometimes. I'm sure the new Guide UI makes it much faster, but I guess I would just prefer to have the latest equipment.
     
  16. Nov 7, 2011 #76 of 224
    Xsabresx

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    Compared to the HR20 it is faster and has more storage yes. Compared to the HR23 it is simply faster. They have the same storage.

    As far as bugs? Neither my HR20 nor the HR23 exhibit bugs. As I understand it the HR20 was buggy when it first came out, but that was resolved years ago.
     
  17. Nov 7, 2011 #77 of 224
    Xsabresx

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    That's fair.

    I never had the HR22. Have an HR20 and HR23 and had an HR21 (before it died and replaced with the HR23). The HR23 is slow but nothing beyond a very minor inconvenience. It still does the job just fine.
     
  18. Nov 7, 2011 #78 of 224
    debell

    debell Godfather

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    I really appreciate you replying to my questions, it is greatly appreciated.

    Would you recommend the protection plan? I understand now that the receivers are covered for factory defents and failures but not surges/lightning strikes (?). Since I'm in FL, I feel that the protection plan would probably be a good investment for me to make since we are the lightning capital!

    When I had DTV a few years back I had it so I figured it may be a good investment to make again.
     
  19. Nov 7, 2011 #79 of 224
    TBoneit

    TBoneit Hall Of Fame

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    My Dish is one the roof and since I'm not going there I have a service plan.

    If your dish is accessible to you and saving money means more than your time is worth. Are you are willing to gamble that nothing will go wrong that will make you buy parts?

    Then do not get it. I believe there is also a install guarantee for several months. Then once that runs out you could get the service plan.
     
  20. Nov 7, 2011 #80 of 224
    r028806

    r028806 Mentor

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    The protection plan covers electrical or mechanical failures of the dish, cables (which you own at installation) receivers and remotes as long as you are willing to troubleshoot on the phone. If you do not (unless physically unable to do so) your protection plan dose not cover anything. The protection plan does cover shipping and handling for free. Also PP customers have 24 hour tech phone support and all calls are directed to CSR's in the USA, not off shore as long as you call 1-800-531-5000.
     
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