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About time to cancel DirecTV

Discussion in 'DIRECTV General Discussion' started by SunDevil2012, Jan 9, 2011.

  1. Jan 14, 2011 #61 of 138
    BKC

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    So you're saying propane, gas, lumber, new TV's won't be as good? :lol: Also a very good argument could be made that the quality of work by service people will go up when they aren't busy because they want the best possible word of mouth out there to get more work.
     
  2. Jan 14, 2011 #62 of 138
    billsharpe

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    ...which is probably what will happen.
     
  3. Jan 14, 2011 #63 of 138
    DogLover

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    Actually, the worst thing they could say is "yes". Since the CSR has no authority to override the written customer agreement, you would think you had an assurance when you really did not.

    Remember, even if you are not in a commitment term, you are still bound by the customer agreement. I would assume the CSRs don't have the authority to change change agreement, and I would assume the agreement has wording that indicates that any changes must be in writing.
     
  4. Jan 14, 2011 #64 of 138
    wco81

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    Don't you have to use leverage, say you're canceling because of price increases, going to cable or whatever?

    I'd probably be doing that if I can get a good promo deal from Comcast. Then they will probably put me with Retention and they will offer credits or whatever.
     
  5. Jan 15, 2011 #65 of 138
    jimmyv2000

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    I'm exploring my options now,There aren't many for me at all.
    My commitment expires at midnite tonite!!!!
    I'm on hold with comcrap(whom i have my internet with)to see what kind of deal i can get.
    No Fios here in NH and E* Forget it
     
  6. Jan 15, 2011 #66 of 138
    wco81

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    Report back what you get. If you're not getting TV from them, they must be charging you $60 for Internet?

    They are offering promotional bundled deals but that may be only for new customers.
     
  7. Jan 15, 2011 #67 of 138
    jimmyv2000

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    i have basic brodcast with them also @$12.99 my internet is $44.99
    I'm looking to get 1 hddvr and 2 hd boxes from them with digital prefrerred package
    and just keep the locals on a tv in a guest room.
    But i don't like the pricing comcrap is giving me.
     
  8. Jan 15, 2011 #68 of 138
    Gloria_Chavez

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    Satelliteracer, I'd say to glance at another content-driven industry, music, where aggegate revenue in the US has decreased over 70% in real terms from 2001 to the present. Everyone in the industry, from performers to execs, have taken pay cuts. Another example of content-generators, financiers. From 1928 to 1960s, bankers took larger pay cuts than any other industry, even compared to blue-collar work.

    It has happened, and it can happen again.

    Now, let's glance at inflation numbers which were released yesterday. During the last twelve months, the core median CPI is up 0.7%. Wages are stagnant.

    The PayTV industry lost subs during 2Q10 and 3Q10, for the first time ever. It's only a matter of time before DTV begins to be impacted as well.
     
  9. Jan 16, 2011 #69 of 138
    SledgeHammer

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    Well, I hate to break it to you OP, but another price increase is coming... in 12 months... and another one in 24 months... and another in 36 months.

    Its not *becoming* an annual tradition, its *been* an annual tradition.

    DTV has always raised prices in Feb and they'll continue to do so forever and ever until people are not willing to pay anymore. Seems that hasn't happened yet though :nono:. DTVs subscriber numbers continue to grow :nono:.
     
  10. Jan 16, 2011 #70 of 138
    sctnun

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    I understand the rate increases. Its a broken model. The game between service providers and content providers has no end. These increases during a low inflation, recession period proves this beast can't be tamed.

    That said, I'm truly sick of it. Yes I can afford it, but the value is simply not there anymore.

    I went out and spent $563 on a new Channel Master DVR, cables, and connectors. I will install a new system with over the air and internet capabilities. It will pay for itself in 6 months.

    I'm not playing the stupid game anymore, Wed I make the call to cancel.
     
  11. Jan 16, 2011 #71 of 138
    chefwong

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    OT, but here's customer service for ya...compared to DTV.

    I was speaking with my Fios rep and told her I'm happy with the rate plan I was on, with the promo that was being applied which put me in a pricepoint of where I was happy with....I asked were there any promos I could be applicable for bearing my current credit promo was about to end in February.

    The nice rep took awhile, but came back to me with a $20 credit promo valid for 24 months and this would not change my contractual status as well.
     
  12. Jan 16, 2011 #72 of 138
    Satelliteracer

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    Gloria, I appreciate your comments but still think they are apples to cucumbers comparison.

    The music industry is not the same as the television industry in so so so many ways. You could always go to a store to buy CD's, LP's, 8 tracks, whatever. There were a million stores you could do this, not the case for television.

    The music industry was also about a $20 billion a year business where television is $160Billion.

    Development costs for television and movies is astronomically higher than for music. At the end of the day, when you're making a record in a recording studio there is only so much more you can spend vs a television \ movie production which can get very expensive to a factor of multiple X.

    Sports rights....they don't exist in the music industry...they are a primary driver of television costs.

    I could go on and on.

    No one disputes that wages are stagnant in many areas, but that hasn't stopped sports and television rights to go up every single year regardless of what is going on in the economy. Those costs are passed down to the MSO's and the MSO's will pass them on to customers.

    Incidentally, I was at a Cord Cutting seminar last week and they showed where the cord cutting was happening. It was very interesting that a ton of it happened where Digital Transition took place or where very poorly run cable companies dominated. In areas where satellite or strong cable \ strong telco was prevalent, cord cutting was almost non-existent. That bears out in the numbers as well when you see the Telcos, D* and E* area all still having net adds.
     
  13. Jan 16, 2011 #73 of 138
    SledgeHammer

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    Oh, I totally agree with you. I started with DTV in Nov 2002, so its 8+ yrs now. When I started my bill was $37.99 for Total Choice+ and locals and Standard Def DVR. Today my bill is $68.99 for Total Choice+, locals and HD DVR + HD package. The *only* thing I have added since I started is HD service which is $10 a month, but free right now for the next 1.5yrs or so. The free HD promotion was not given to everybody, you had to explicitly call and ask for it. So as typical, lets assume most people didn't. So my bill would be $78.99 for a similiar package.

    37.99 -> 78.99 in 8yrs... thats a 108% increase. In that same time, my salary has probably gone up maybe 50% to 60%.

    I used to order PPV movies and special events (at $3.99 / $39.99 a pop), but as they crawled up to $5.99 / $54.99 a pop, I said "screw this $hit" and stopped ordering anything through DTV.

    Unfortunately, there isn't any option against these price gougers if you want TV. Cable, Dish and FIOS (if thats even available to you) are all the same price or more.
     
  14. Jan 16, 2011 #74 of 138
    Davenlr

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    The difference, at least here, is with Xfinity, for the same price, and with the exception of the high priced seasonal sports packages, I can get a LOT more channels of interest to me, and the ones that are SD are at least DVD quality and watchable. Extra SD digital hookups for the bedrooms, guest room are free (up to 3). HD is no extra charge, and lots of the channels DirecTv has in the highest priced tier + HD extra pack, are included in the standard HD digital package with Xfinity. Now, I dont know how that pars out across the country. It just came here about a year ago. Up until then, there were about 5 HD channels, and like 80 analog ones. Now its almost all digital except for the lifeline basic package.

    I have both services now. In May, when my Directv contract is over, I will have to decide which one to stay with.
     
  15. Jan 16, 2011 #75 of 138
    RACJ2

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    I was kind of curious about Xfinity, so I checked in the Houston area, since we have Time Warner here. The triple play package is $129 + Taxes & fees, for 80 digital channels and 60 HD channels (see below). Although about 10 of the HD channels locals. At least they have NHLN, NFLN and Redzone, which we don't have on Time Warner in the Dallas area. Davenlr, why didn't you wait until the DIRECTV contract was over to add Xfinity?
     
  16. Jan 16, 2011 #76 of 138
    Satelliteracer

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  17. Jan 17, 2011 #77 of 138
    harsh

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    Channel Master is selling (through their online store) the 7000PAL (DISH Network DVRPal twin) for $349.99 bare and refurbished models for $299.

    I'm confused by your reference to Internet capabilities as the Ethernet connection is used only for upgrading the firmware.
     
  18. Jan 17, 2011 #78 of 138
    harsh

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    Then it is up to DIRECTV to create affordable packages that don't include the ridiculously expensive sports networks.
     
  19. Jan 17, 2011 #79 of 138
    sctnun

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    Harsh, yes you're right, the Channel Master doesn't have internet capabilities. I am setting up a wired/wireless system, my laptop will deliver the internet content.

    (Btw, I got a brand new Channel Master with free delivery from Crutchfield for $279.)
     
  20. Jan 17, 2011 #80 of 138
    RACJ2

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    I thought your $563 sounded high as well. So if the DVR was $279, what was the rest of the cost?
     

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