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Account suspension, service still working?

Discussion in 'DIRECTV General Discussion' started by deweydm, Dec 8, 2010.

  1. Dec 8, 2010 #1 of 13
    deweydm

    deweydm AllStar

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    Sep 4, 2007
    So I have the following in writing from Directv customer service: "your account had been suspended starting 12/07/10 (12:47 PM). You can also be assured that you are no longer being billed for the services starting on 12/07/10. "

    But... checking be for de cabling everything, and the service is still working. So is this the honor system for suspension or does it typically take a while for suspended service to cease? Scheduled the suspension last week, to start prior to the new billing cycle. Odd.
     
  2. Dec 8, 2010 #2 of 13
    wallybarthman

    wallybarthman Godfather

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    Feb 4, 2009
    It's definitely not the honor system. If it still works tomorrow call them and make sure your account is listed as suspended. You can call DirecTV from the number on the account and if it's suspended the auto voice lady will tell you.
     
  3. Dec 8, 2010 #3 of 13
    ronsanjim

    ronsanjim Godfather

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    Mar 18, 2008
    Cherokee...
    My last 2 "suspensions" had the same results, no actual ceasing of service. Billing was suspended, but my DVR's still were getting D* channels. I wouldn't worry about it....
     
  4. Dec 8, 2010 #4 of 13
    matt

    matt New Member

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    Jan 11, 2010
    Sweet, I think I need to call and suspend my account for a while! :lol:

    (just kidding!)
     
  5. Dec 8, 2010 #5 of 13
    deweydm

    deweydm AllStar

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    Sep 4, 2007
    CSR I spoke to confirmed the account suspension. Login via the web shows the account suspended too. No balance on the bill for the cycle starting today. Guess they must batch deactivations or something. Maybe their process for this simply isn't automated end to end. Little surprising. But no biggie as the billing changes seemed to have gone through.
     
  6. Dec 8, 2010 #6 of 13
    matt

    matt New Member

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    Jan 11, 2010
    Sit back and enjoy then. :)
     
  7. Dec 9, 2010 #7 of 13
    Whitewidow252

    Whitewidow252 Cool Member

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    Dec 9, 2010
    7 days if no phone line plugged in or internet connection until service cuts off
     
  8. Dec 9, 2010 #8 of 13
    wallybarthman

    wallybarthman Godfather

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    Feb 4, 2009
    Well then you've done your part. Enjoy your free TV while it lasts.
     
  9. sx2700

    sx2700 New Member

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    Jun 20, 2010
    When I stopped service, it took about 3 days for it to actually be turned off. I wasn't billed past the disconnect day.
     
  10. sunfire9us

    sunfire9us Godfather

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    Feb 15, 2009
    Not sure exactly how their system works, but there were two occasions I had my account suspended. I even unplugged my receivers before they could turn them off. After being down for several months and coming home for a short bit, I would plug my boxes back in and just for a few short seconds, the boxes would still be turned on then boom, they would be killed off. Then I would go ahead and get my boxes turned back on. They obviously must have a kill signal that stays on the system for at least 6-7 months time.
     
  11. MikeW

    MikeW Hall Of Fame

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    May 16, 2002
    Or, an expiration time on the card if it doesn't see an authorization signal for a certain period of time.
     
  12. sunfire9us

    sunfire9us Godfather

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    Feb 15, 2009
    I bet you're right on that. I never thought of that being possible before.
     
  13. deweydm

    deweydm AllStar

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    Sep 4, 2007
    Checked again this morning. Finally disabled. Still suspect they batch the deactivations once a week or some such.
     

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