Installer came over yesterday to put in 5-LNB dish needed for HR20. Existing setup was two SD d-Tivo's, one in the master bedroom with one line in, and another in the media room with two lines in. I live in a condo in a muti-unit building with the dishes on the roof. My condo is prewired for cable but with only one outlet in each room, so I had to run cable from the muti-switch to the media room for the two inputs. All of this was complete and working fine before the installer showed up. First thing the installer tells me is that he cannot keep existing setup without running extra cabling from the satellite ("custom install"), so the most he could do would be to get the media room hooked up with the HR20 (both lines). I wasn't aware of extra cabling coming out of the 5LNB dish, but so be it, I would live without TV in the bedroom for the time being. After getting the dish mounted, he activated the receiver and attempted a setup. He was able to receive strong signals from all satellites, EXCEPT the one labeled 103(b) (not quite certain of this info, may have been 99(a)), which unfortunately was the one I need for high-def ANYTHING, local or otherwise. He blamed it on a faulty LNB and left to get another one. A few hours later he returns with a new LNB, but it doesn't fix the issue. He then blames it on the HR20, and tells me to return it. After he leaves, I start playing with the setup options and I notice that only one of the tuners is getting a signal. On top of that, I later discover he had simply uninstalled the multiswitch and hooked up the two cables running to the media room directly to the satellite outs. So, I'm wondering: 1. Does the 5LNB dish really have more than two outs? 2. Could the issue really be the HR20? 3. What can I expect from DirecTV in terms of service, considering that at the moment I'm worse off than where I started? Any advice appreciated.