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All my receivers are excruciatingly slow.

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Jon J, Jun 22, 2011.

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  1. tumbleweed

    tumbleweed Mentor

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    I got the information by doing a Google search which led me to a web site called "What's Best Forum". I did do a search of this site and didn't find anything so I posted it in case someone else might find it useful also.

    If I had known it was already here as Mike B. posted I would simply have referenced that post.

    OK thanks Mike, I didn't do the reset after I cleared the RAM and saw no problems. I'll keep doing it without the reset and post any problems that occur. If it turns out we need a reset afterward it would not be such a good work around.
     
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Appears to be a interesting site. Thanks for posting.
     
  3. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Interesting. I wonder if the reset is necessary. It would make the procedure a whole lot faster if you didn't have to the reset.

    I'll have to check on that.

    Mike
     
  4. BattleScott

    BattleScott Hall Of Fame

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    It has also been noted in several threads that this issue did not show up until weeks after the previous NR was completed. That is a big factor in the theory that it is related to a change in the guide data stream. IF this is the case, then it is very likely that the previous NR would experience the same issues.
     
  5. Mike Greer

    Mike Greer Hall Of Fame

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    Any of you with ‘inside’ information know if DirecTV is making any personnel changes because of any of this? You’d think that major stock holders/officers/directors etc would be looking for changes to improve DirecTV’s not-so-great track record with the HR series in general. No doubt at least someone in upper management is experiencing the current trouble.

    Lucky for me my HR24s have been mostly running normally but one of my HR22s is hardly usable. If all I had was the HR22 I’d have switched providers after years of trouble.
     
  6. oldengineer

    oldengineer Godfather

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    I got 4a7 a week ago on my HR21-200 and initial improvement was negligible. Six days ago I did a double RBR to flush the guide. For the past 4 days the box has been stable and responds to commands as fast or faster than it did prior to the 4a6 update. I'm happy with its current performance.
     
  7. 1948GG

    1948GG Icon

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    IF it's a case of two programming 'teams' are at loggerheads ('the left hand doesn't know what the right hand is doing' syndrome). So yes, if the data stream isn't changed back to the original 'format' or whatever, then it's possible that reverting to the previous firmware might not do a thing 'good'.

    This then would be precisely the kind of mess companies get themselves into, and resulted in me taking home a very nice paycheck after I was called in (as an outside consultant) too many times in my career over the years to knock some heads together. As I've noted several times in the past here and elsewhere, DirecTV seems to be completely against this, thinking that if left to their own 'devices', their 'teams' will figure out a solution 'eventually'.

    That's why I say *don't hold your breath* and that any actual solution is way, way, off in the future, if any. It's in the hands of the DirecTV bureaucrats.
     
  8. Jon J

    Jon J Grouch Extrordinaire

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    Daily update: my HR21 spent 23 seconds on a black screen on my first channel change today. It now seems to have settled in to between 8 and 10 seconds to change channels.
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Guess you haven't read my posts here. While I'm not questioning that some are having problems, I've repeatedly tested/found all of mine take about 5-6 sec to change channels, but this is also with them having native on and all resolutions selected. All other functions [guide/menus, etc.] haven't taken this long, so there is no "you've gotten so used to sluggish performance" here.
    After reading the post after my last about an HR24 having problems, I checked my DVRs again, as they'd been off for a few days.

    The closest thing I saw was from my HR20, where it took longer than normal for the guide to come up after pressing the button. I was able to change channels fine during this wait, but repeated guide "requests" weren't reacting. Once it did come up, everything was working fine.

    I next checked my HR24, but had no issues what so ever with it.

    I just checked these two again and still they don't show these problems.
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I don't reboot after clearing the NVRAM, so I don't think it's a needed step, as if it's going to help [sometimes it does and sometimes it doesn't], it seems that rebooting has no effect. I do think I have tried with & without rebooting.
     
  11. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    A bit of perspective. I just spent five days in a home with Comcast's Motorola DVRs. Initially I was pretty impressed because the channel changes seemed instantaneous. I'll admit that when you have multiple satellites and a buffering situation, there has to be some lag.

    My enthusiasm waned as soon as I got to the HD Tier. Unlike DIRECTV, Comcast puts all their HD channels in the same range, instead of pairing them with their SD counterparts. The HD channel changes were the same speed as the ones on my HR24. So much for the perceived value of a wired connection.
     
  12. oldengineer

    oldengineer Godfather

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    I have a conspiracy theory about this. I spent almost 40 years in the semiconductor industry and I never ran into a group of engineers or programmers who would deliberately release poor hardware or software. 4a6 was released in late May and there were immediate complaints about its performance. I'm sure that D* was immediately aware of this yet they waited until early July before releasing new software. In the past they have quickly fixed bad releases and have gone so far as to remotely restart affected receivers. Why did D* drag their heels this time?

    My answer: D* is committed to providing targeted advertising, a program that will bring in big bucks. The May release and subsequent guide and performance issues is somehow related to their experiments with this, and they chose to take heat for a while in order to get this program running.

    That's just my opinion. YMMV
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Well, I've got twelve HRs, eight 20-700s, three 24s and a 21-200 and none of them have exhibited the problems I've been reading about on this thread. And I'm very conscious of their performances. I've owned an 22-100 (there is another model, a 22-200) and one 23. Both lasted a week. I've bought my own 20-700s except for three and own one 24-500, and I've made a point of not owning any of the 21 series, which the 22s and 23 are part of.

    I wouldn't think of questioning VOS's comments, I trust him and I know he knows how the HRs are supposed to work.

    I'm also sure that Doug has an "in" with D* and has a pretty good feel for what they are trying to do.

    Personally, I think they are trying to do too much too fast and I agree that they, obviously, have groups that don't talk to each other and that causes many problems.

    Rich
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Too bad you can't try a Cablevision DVR, in fact, it's too bad everyone on this forum can't try one. What a hunk of junk! I know folks that work for Cablevision and they're actually proud of their DVRs!

    Rich
     
  15. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    "Hidden Agenda?" What would that be .. DIRECTV is purposefully making things go slower in an effort to make customers leave?

    Having been in the CE area for a long time .. "going back to a previous s/w version" is NOT a good idea, especially recently. You'll have to visit the CE area to see why.

    I can assure you that DIRECTV wants this problem solved as much as you do. If they could snap their fingers to make it work, they would have already done so, but the process is a bit more complicated.
     
  16. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Well .. I don't see this particular problem, but I did have a significant issue with the HR24s on this NR related to MRV. After a few weeks (yes weeks) of helping DIRECTV by reporting the issue, they integrated it into the most recent update which was more a hot fix than anything else. So, I've seen my fair share of issues as well.

    The most likely reason I don't see this "slow" issue is that it seems to be very much geared toward channel changes. Since I change channels so infrequently (almost everything is from my playlist), I probably wouldn't even notice a 20-second change vs. a 2-second change. So "in my world" it doesn't happen. I don't watch Live TV at all unless it's Football or Basketball season.

    Folks that "surf" a lot will see the problem in a more glaring way and have reported it here. DIRECTV has seen the reports and is working on a solution.
     
  17. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Really?!

    I haven't been told, nor have I asked (nor would either of those ever happen for any reason) .. BUT .. what makes you think it was one person, what makes you think firing someone would even solve the problem?

    DIRECTV is a big company .. Clearly something got through the QA cycle that should have been caught, yes? But what that ultimately means is that the QA cycle needs more tests added to it.

    I'm sure there were no personnel changes as a result of the slow DVRs.
     
  18. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    How do you know DIRECTV was immediately aware? I'm not sure a pattern was established .. In the previous cases (there were two as I recall), the "bad release" was 100% non-firmware related. Additionally, in each case, every DVR was affected, meaning 100% complete outage. That is a showstopper. Waiting 20 seconds to change a channel sucks, and needs to be fixed, but it still works even though it is totally frustrating.

    I will say that after I realized the huge uptick in reports, I reached out to my contacts at DIRECTV .. very quickly, they reacted and are now working toward a solution. It is my belief (although they don't tell me these sorts of things) that this particular item is a very high priority at this point. So I will say again that DIRECTV is aware of the problem and they are working towards a solution.
     
  19. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "For grins" I wanted to see if HDMI and component had any difference with my Sony XBR. I started with OTA to see how long the TV takes and used a 1080 and 480 [sub channels], which took 1-2 secs cycling between the two. "My timer" is me merely counting: one thousand, two thousand... The TV always have video & sound by "two".
    Next, I changed over to my H25 [native on, all resolutions selected], which has both HDMI & component, and repeated changing between 1080i & 480i, using the "prev" button.
    Component took the count of 2 and HDMI took 4.

    "Now I wonder" if those that are staring at blank screens with their channel changes are having HDMI handshake issues that they wouldn't have with component? :shrug:
     
  20. hiker

    hiker Icon

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    I wondered too if HDMI could have anything to do with this problem. All 6 of my HR20's use component and I have not tried HDMI. All are working normally.

    I did have the slow channel changing problem a couple of weeks ago and a reboot helped. Now since 0x4aa all are ok.
     
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