I had a bunch of timers that failed today. Why? Because some nitwit at DishNetwork decided to shut down my 921! That's right, they shut off my 921. After 7 phone calls to CSR's this evening, the net result is that I'm still down and they can't fix it. They think their computer systems are messed up. Told me to call back in 24 hours. The second to last attempt by an "advanced tech support" guy managed to get the sound turned on but the video is still not synced. I'm now getting sound from one channel and picture from another channel plus a mesasage that my Smart (stupid) card has a lobotomy. I'm getting serius radio channel now on HDNet MOvies with the HDNet picture. I don't even know how this is possible unless they somehow have a two tuner conflict, pic from one tuner mixed with sound from the 2nd. It all started, unknown to me, when one of their accountants decided to add additional receivers to my account. I saw it on my bill so I called and after 45 minutes got them to fix the billing error, I think. In the process this dimwit CSR deactivated my 921! Now no one can figure out how to fix what they broke! But, all is not lost. CSR #5 or maybe it was #6 said that if they can't fix it, she could have a new "942 sent to me as a replacement." Don and his day in CSR hell!