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All new DIRECTV.COM redesigned just for you!

Discussion in 'DIRECTV General Discussion' started by tigerwillow1, Dec 6, 2012.

  1. Dec 6, 2012 #1 of 98
    tigerwillow1

    tigerwillow1 Legend

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    I just got the email announcement about this. I'm always a bit apprehensive about "new and improved", even more so in this case after what happened with the new/improved HD program guide. If it's the same programmers, the web site will be running about as fast as a glacier.
     
  2. Dec 6, 2012 #2 of 98
    Nighthawk68

    Nighthawk68 Godfather

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    Ever watch a glacier on a time lapse video, quite intriguing. However, I cant imagine a website on time lapse. :grin:
     
  3. Dec 7, 2012 #3 of 98
    Joe Spears

    Joe Spears Duplicate User (Account Closed)

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    Dec 24, 2010
    http://www.directv.com/redesigned_directv/

    I wonder when they do this major redesign and site wide updates if this will include removing the option of adding/removing the HD Extra Pack free for 3 mos. constantly? :nono2: :eek2: I sure hope not.....

    Also appears "DirecTV Everywhere" will be renamed or possibly relaunched as "Watch DirecTV" (probably due to the increased additions to it such as Showtime, Smithsonian, and all the others that have been added the past few mos.) :D
     
  4. Dec 7, 2012 #4 of 98
    MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

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    Have a little faith.
     
  5. Dec 7, 2012 #5 of 98
    Mikej0530

    Mikej0530 Cool Member

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    Dec 23, 2008
    I just wonder how much a month my bill will increase because of the new website.
     
  6. Dec 7, 2012 #6 of 98
    hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    Saw the "peek" at the new website...it's long overdue. They really needed to bring it up to speed from both a navigational perspective and functional one.

    It appears they focused on both of those.
     
  7. Dec 7, 2012 #7 of 98
    dpeters11

    dpeters11 Hall Of Fame

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    The February increase will have nothing to do with the redesign.
     
  8. Dec 7, 2012 #8 of 98
    hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    Yup. It's amazing how those naysayers seem to come out of the woodwork to post every time some positive information is posted. :rolleyes:

    Thanks for setting the record straight.
     
  9. Dec 7, 2012 #9 of 98
    TMan

    TMan Legend

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    Oct 30, 2007
    Five seconds of playing with the preview site, and there is already this annoying choice of words: "Whether you want to view and pay your bill, upgrade your service, or order new equipment, our new site will make it easier and more intuitive than ever.."

    What if you want to downgrade your service? Are they going to make that more difficult to do online? (Can you do that now? I admit I haven't tried.)
     
  10. trainman

    trainman Hall Of Fame

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    Sherman...
    Hmm, there must be a reason they don't want to promote having the ability to downgrade your service. If only we had an idea what that rea$on wa$...
     
  11. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    Yeah....you're right...they should have a button with that option...which takes you right to the Dish website. :D
     
  12. TMan

    TMan Legend

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    Oct 30, 2007
    I realize they want to get you on the phone and attempt to retain you at your current package level, but it's still annoying for those situations where someone has firmly decided to make that change, and simply wants to do it in 30 seconds online rather than the whole phone ordeal with the script drones.

    I consider this deliberate obfuscation of the customer's account self-management options to be poor customer service, even if I understand their motivation for doing it that way.
     
  13. TMan

    TMan Legend

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    Oct 30, 2007
    I see what you did there. :D

    I meant making it easy to go from Choice Ultimate to Choice, etc.
     
  14. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    Got ya. :D

    Yeah...it would be convenient to have more options for account management. Then again, there would probably be enough people messing up their accounts enough for someone to say "maybe we should just take care of that for ya". :shrug:
     
  15. TMan

    TMan Legend

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    Oct 30, 2007
    I tend to believe that the less one has to interact with big companies on the phone, especially those to whom a monthly bill is paid, the better. No one seems to be empowered to do anything out of the ordinary much of the time, and you can't get the same answer or information from two different reps. Calling a pay tv or cell phone provider brings with it the dread of a dental visit. Will it be a root canal or just a cleaning?
     
  16. MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

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    :lol:
     
  17. lparsons21

    lparsons21 Hall Of Fame

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    I used to hate the idea that I had to make a phone call to drop or reduce a package level, but every time I do that they give me some sort of incentive to keep what I've got.

    So maybe that phone call isn't such a bad idea after all. :)
     
  18. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

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    That's one point to consider for sure.
     
  19. Richierich

    Richierich Hall Of Fame

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    +1. I agree 100%. :)
     
  20. Mark Holtz

    Mark Holtz Day Sleeper DBSTalk Club

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    It's nice to see then finally updating a site to incorporate features in the latest browsers (Firefox 10+, Safari 5+, IE8+, Chrome).
     

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