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All receivers dead this morning! (6/8) Had to RBR

Discussion in 'DIRECTV General Discussion' started by F1 Fan, Jun 8, 2010.

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  1. Jun 8, 2010 #421 of 1223
    Carl Spock

    Carl Spock Superfly

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    I agree with you, t_h.

    It's just that I can't get that worked up over this. Yes it's a pain in the ass, but then, so is getting my car fixed by the end of the week.
     
  2. Jun 8, 2010 #422 of 1223
    syphix

    syphix Hall Of Fame

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    I knew it was useless trying to get the Free HD promotion today:
    F5...er...redial...
     
  3. Jun 8, 2010 #423 of 1223
    Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    It was likely Guide Data, not an update.

    This is corrupt Guide Data and not the latest software update.

    Two restarts within 30 minutes will flush the bad Guide Data.

    Be sure to wait for picture and sound from your first restart before initiating your second restart.

    (If it gets hung up on re-building the scheduler after the first restart, then do a red button reboot.)

    :icon_peac
     
  4. Jun 8, 2010 #424 of 1223
    mishababy

    mishababy Cool Member

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    grrrr my HR 22 wont work so I am in the process of rebooting taking for freakin ever but hopefully this fixes it. I always come in here first if i have a problem instead of calling those idiots at direct because they never know anything. hopefully my remote will be working in a few.
     
  5. Jun 8, 2010 #425 of 1223
    Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    That's bull. My three DVRs have two different download times.
     
  6. Jun 8, 2010 #426 of 1223
    elbyj

    elbyj Godfather

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    Totally amazing!!!! And I thought it was just my HR22 that had the problems. Yes, it took two reboots to get things working. The download % on the first reboot went flying by and then no audio/video with the receiver frozen in time. Second reboot went normal, but a longer delay in getting the video/audio to come on line. It appears to be working fine right now.
     
  7. Jun 8, 2010 #427 of 1223
    Yog-Sothoth

    Yog-Sothoth Legend

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    Connected to my H24 via Slingbox (using PdaNet on my Droid) and found one of my HR23-700s (using MRV) to be non responsive. Luckily, we have a housesitter. :)
     
  8. Jun 8, 2010 #428 of 1223
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    I hope you are just venting with the "wait for the morning crew" comment.
    It obviously is not just a "staff switch" procedure.

    As for the software update, as several have indicated here... this is impacting systems, that
    1 - Don't have the update,
    2 - Systems that have been running fine on the update for several weeks now

    And yes, the software is internally tested... more than most of you would even hazard a guess at.
     
  9. Jun 8, 2010 #429 of 1223
    Piratefan98

    Piratefan98 Icon

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    This is one of those situations where I'm sure DirecTV will cough up some perks for those that ask. If you call and tell them that you lost two hours of your morning to this mess, and that your wife missed Oprah and proceeded to smack you in the head with a shovel, certainly some credits or free movie channels are reasonable compensation. Let the CSR-roulette begin!
     
  10. Jun 8, 2010 #430 of 1223
    john18

    john18 Active Member

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    No, the Guide data will re-populate over the next 12-24 hours.
     
  11. Jun 8, 2010 #431 of 1223
    sticketfan

    sticketfan Legend

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    my hr20-100 and hr20-700 got update 0x3df at 7:30am eastern time. the 100 needed to be unplugged and it seems fine the 700 was worse and needed to be unplugged 2 times before anything started..
     
  12. Jun 8, 2010 #432 of 1223
    Prince Oz

    Prince Oz Legend

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    Is this the fastest growing thread in DBSTALK History?
     
  13. Jun 8, 2010 #433 of 1223
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I'm not DIRECTV .. I am a DBSTalk moderator .. I don't run DIRECTV's business .. I don't work for DIRECTV.

    Also, the software update had zero to do with the problem that is occurring this morning. They are unrelated.
     
  14. Jun 8, 2010 #434 of 1223
    FHSPSU67

    FHSPSU67 CE'er & Retired Engineer DBSTalk Club

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    Remember to reboot a second time within 30 mins to flush the guide data.
     
  15. Jun 8, 2010 #435 of 1223
    Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    You'll need to RBR (Red Button Reset) twice within 30 minutes, but not before the picture and sound returns after the first RBR.
     
  16. Jun 8, 2010 #436 of 1223
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Nope .. There was one faster for sure .. It was similar to this one, though .. :)
     
  17. Jun 8, 2010 #437 of 1223
    camo

    camo Godfather

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    Is there a chance that your tv inputs on remote got changed to a different mode? If your getting sound most likely not unless you are going through a AV receiver first.
     
  18. Jun 8, 2010 #438 of 1223
    gully_foyle

    gully_foyle Hall Of Fame

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    Then it shouldn't pass the laugh test. The headers would be nonsense and the firmware should reject it.

    Look, I'm sure that it's a subtle fault, and possibly in a new function. I'm also sure that the bug will be fixed by the end of business today. Whenever that is.
     
  19. Jun 8, 2010 #439 of 1223
    syphix

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    The Denver service center may be sending guide data, and during a power failure the data became corrupt on all HD DVR's up and running.

    The download time you are referencing is the download time for the new firmware, which may come from a different center.
     
  20. Jun 8, 2010 #440 of 1223
    circadianswing

    circadianswing Cool Member

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    and one more reason I'm happy to be going to U Verse next week!
     
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