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All receivers dead this morning! (6/8) Had to RBR

Discussion in 'DIRECTV General Discussion' started by F1 Fan, Jun 8, 2010.

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  1. Jun 8, 2010 #981 of 1223
    davidatl14

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    Exactly.

    I am a Netflix/Roku sub also. I appreciate their timely professinal response also.

    What has happened today( I had two recordings dinged) qualifies as a minor inconvience. Nothing more.

    Back in February I had a electrical problem burned out multiple (5)HDDVR's LNB's and one TV.

    D took care of everything on their end. Could not have been more attentive or professional or timely in their response.

    That is Quality Customer Service about something that actually qualifies as a problem.

    This is a minor annoyance and I stand by the assertion that people looking for refunds for what has transpired today are indeed a damning indictment of today's society with the well honed collective sense of entitlement.

    JMO
     
  2. Jun 8, 2010 #982 of 1223
    RobertSeattle

    RobertSeattle Legend

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    As they say:
    To Err is Human, to Really screw up you need a corrupted Guide Data download!
     
  3. Jun 8, 2010 #983 of 1223
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    As a veteran NCAA Baseball Umpire, I am quite used to such a situation. :D
     
  4. Jun 8, 2010 #984 of 1223
    SDimwit

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    That certainly is your right, but, you could also argue that IF Directv decides to do nothing to make whole the injured parties, that is a "damning indictment of today's society with the well honed sense of entitlement"
     
  5. Jun 8, 2010 #985 of 1223
    prospero63

    prospero63 Godfather

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    It has nothing to do with a sense of entitlement. That's being tossed around for morale superiority alone. The contract we all signed with DirecTV says it's the responsibility of the consumer to make the call. It's the responsibility of DirecTV to make the determination. There's nothing "sense of entitlement" about that. Each party in the contract is fulfilling their rightful role. That's free enterprise in it's most perfect form.
     
  6. Jun 8, 2010 #986 of 1223
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    I was going to ask if you were the ump at the Tigers game last week, but that would be MLB.

    Nobody's perfect.
     
  7. Jun 8, 2010 #987 of 1223
    davidatl14

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    Point taken.

    Not exactly how I would look at it but reasonable assertion none the less.:)


    As to the post that follows(#992) the text quoted above,


    Victimhood running amok.
     
  8. Jun 8, 2010 #988 of 1223
    billsharpe

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    Those are wonderfully simple directions and I already know how to breathe, but they didn't work for me.

    1. The red button was unresponsive. I had to unplug/plug the unit.
    2. Live TV never returned. I unplugged/plugged the unit again.
    3. Live TV still didn't return. Since I couldn't reach DirecTV on the phone, I unplugged/replugged one more time. This time it worked.

    Simple? Sort of, but a waste of about an hour's time in all. I'm sure it would have taken much more time to straighten this out if I had reached a CSR.

    This sort of stuff has happened before. I would think by now DirecTv would have figured out some way to fix their system.

    I still don't see anything on DirecTV's main web page about this, although I did find a support message about the problem by searching for "reboot." They really could do better than that!
     
  9. Jun 8, 2010 #989 of 1223
    Nabisco

    Nabisco Godfather

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    Well i got a crap load of calls today and i found that if you do a hard reset, then when it boots up to the part where it says hello, do another hard reset and everything will work properly when it comes back on!
     
  10. Jun 8, 2010 #990 of 1223
    onan38

    onan38 Legend

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    *Bump*
     
  11. Jun 8, 2010 #991 of 1223
    ndole

    ndole Problem Solver

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    The free market is decided like this:

    If you don't like the good or service, you stop buying it. If enough people do this, the provider is forced to change or crumble.

    So, don't gripe and complain. If it's such an egregious inconvenience because some bad code got in the stream, and you lost Oprah this afternoon, don't have a hissy fit about it, just find something that suits you better.
     
  12. Jun 8, 2010 #992 of 1223
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    I think the answer is no.

    You might want to start a new thread about this problem so you can get the help and attention it needs.

    Cheers,
    Tom
     
  13. Jun 8, 2010 #993 of 1223
    Bofurley

    Bofurley Godfather

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    The same problem with my HR 20-700, had to unplug it twice before it started working.
    All seems well now.
     
  14. Jun 8, 2010 #994 of 1223
    SDimwit

    SDimwit AllStar

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    If it doesn't bother you as much as it bothers others step away from the computer and quit being so condescending. Espicially with that big look at me I'm a DirecTV QC Technician banner.
     
  15. Jun 8, 2010 #995 of 1223
    billsharpe

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    Everyone agrees that something went wrong.

    It's unlikely that DirecTV will tell us exactly what went wrong.

    The first-described "fix" doesn't work for everyone. I, for one, couldn't use the reset button. I unplugged the unit and no live picture came up. It took three reboots before my receiver worked.

    The lack of any information about the problem on DirecTV's main web page is deplorable.

    Yes, DirecTV is still better than cable systems but they're losing ground now...
     
  16. Jun 8, 2010 #996 of 1223
    mx6bfast

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    Posted at just after 7 am today and just now had the time to read this thread again. 26 pages, hahahaha!

    Anyways, even though 2 of my hr20's were stuck on a channel when I get home should they be good to go or do I still need to do the 2 in 30 reboots?
     
  17. Jun 8, 2010 #997 of 1223
    Bruceski44

    Bruceski44 Cool Member

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    There are no barriers to competition in a free market. What we have here is a monopoly as long as DTV is the only one offering the full NFLST.

    A rational provider may also be influenced by dissent and complaints. Maybe you're immune to complaints, you likely hear more than I do.
     
  18. Jun 8, 2010 #998 of 1223
    billsharpe

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    At least you got that far. I got three "call cannot be completed at this time, please try later" messages and gave up. Came to this forum to find out what was going on.
     
  19. Jun 8, 2010 #999 of 1223
    prospero63

    prospero63 Godfather

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    That's exactly my point. How do you affect change? You uphold your end of the contract and expect them to uphold theirs.
     
  20. Jun 8, 2010 #1000 of 1223
    billsharpe

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    Geez, I like your style!
     
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