Hello all, Below is a post that I posted on HomeTheaterSpot today. I thought I would copy you guys to see if you have any input or ideas to help me out. A little background: I was a Dish customer for 5 or so years, but canceled them about 2 years ago and went to DirecTV. There is a member on HTSpot who has just been able to get a 942 leased with no money upfront, and I have read a couple of other threads of people with similar experiences. See what you think. Thanks! So after reading of a number of people getting the 942 on a lease for no money up front, I decided to make the change yesterday. I called up Dish and they told me that I would qualify as a "new" customer since it has been a few years since I canceled their service. However, they told me it would be a $250 "upgrade" fee for the privaledge of leasing the box from them. Huh? $250 to lease when I could BUY the HD Directivo for $199, I don't think so. Not to mention others have gotten it for nothing. So I politely ended the call since we were not understanding each other, and decided to stop in at the Radio Shack on the way home to see what they knew. Well, the manager of the Radio Shack assured me right away that the promotion did in fact include the 942 for nothing down. I must have asked him half a dozen times if he was sure, and he said yes. I decided to make the purchase then and there as long as he was sure. I paid him $49 for an activation card. All I had to do was call the number, give them the code, and tell them what I wanted. Easy as pie, right? I wish. So the first call to Dish centered around the fact that I was a previous customer (even though it was 2+ years ago) and therefore was not eligible to lease. I would have to use my old equipment (it was apparantly a big deal that I still had it in a closet..even though I owned it, not leased), or buy the new equipment. She barely listened to my side, and just continued on with her script from which I could barely get in a word edgewise. I asked for a supervisor, but after sitting on hold while my supper got cold, I decided to call back later. Then it occured to me...of course. My wife has never been a Dish customer. I was a customer before we got married, so we should be fine as long as she set it up. Not trying to get around the system, just trying to get what I was told I could. So she called, and all went well until they said that to get the 942, we had to buy it for $800 or they would do us a big favor by leasing it to us for $250 upfront. Umm...no. We specifically asked the guy at Radio Shack like 6 times, and we knew others had gotten it for nothing. No luck. Asked for a supervisor..got the same speech from her. We are guessing the "supervisor" was just the girl next to our first CSR, but who knows. Same script, same "too bad" story. Told them about DirecTV's deal, no luck there either. It didn't sound like the could give us the deal, even if they wanted to. Now my plan it to go back to Radio Shack and explain things to them and see if they can help. Now I know Radio Shack is not exactly the electronics experts they claim to be, but being an authorized Dish dealer, you would thing that what they sell should be honored. I don't know if I'll get anywhere with them other than my $49 back, but I figure it is worth the shot. So what would you guys do, any ideas? Anyone know a magic customer service number where you can talk to someone from this country who knows what is going on and can actually help, or am I just screwed? Any ideas are greatly appreciated.