1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Am I going to get a C31?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by paragon, Oct 10, 2012.

  1. paragon

    paragon Godfather

    361
    0
    Nov 15, 2007
    I called DIRECTV today to order a C31 to replace the HR21 in my bedroom (I plan to wall mount it once the wall mounts are available) and they took the order but when I look at the details on my online account, I am afraid the installer is going to come without a C31, and be expecting a Samsung TV. Can anyone look at my order and say whether they think the CSR got it wrong? The CSR did mention that the C31 would be leased, so he seemed to think he was ordering a receiver for me.

    Item Description Price Quantity Total
    Home Media Center Additional TV Installation Free 1 Free
    Home Media Center 1 $6.00 1 $6.00
    Additional TV Free 1 Free
    DIRECTV® Home Media Center Client Installation (TV) $49.00 1 $49.00
    Sales Order Credit ($49.00) 1 ($49.00)
    Additional Receiver Condition Free 1 Free
    Tax $0.00
    Order Total $0.00
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Hard to know for sure, but you're not being charged for the C31, which leads me to believe there isn't one on the sales order. If it were on the sales order you'd see the charge, even if you saw another line item to zero it out.
     
  3. paragon

    paragon Godfather

    361
    0
    Nov 15, 2007
    The no cost makes sense as I am currently eligible for a free HDDVR and asked to use that for the C31 instead. I see what you are saying though since there is a charge and credit for the installation. Hmmmm.
     
  4. dielray

    dielray Legend

    234
    1
    Aug 5, 2009
    Unless your in a test market the launch is tomorrow, which makes it less likely.

    With the launch being tomorrow, they are already on tech's trucks in limited quantities. The order would be able to be modified if need be, the only question would be cost.
     
  5. paragon

    paragon Godfather

    361
    0
    Nov 15, 2007
    If the launch is tomorrow then I guess I will call back then to try to make sure it is set up properly. I assumed they were launched since they showed up on Solid Signal today. I have no idea if I am in a test market. Thanks for the info!
     
  6. harperhometheater

    harperhometheater Legend

    202
    0
    Aug 30, 2012
    I think they showed up on SS today because if you bought today, even with overnight shipping the fastest you'd get one is tomorrow, the launch date.
     
  7. Shades228

    Shades228 DaBears DBSTalk Club

    6,081
    45
    Mar 18, 2008
    That order is lacking the hardware it's just for an installation of an RVU client not to bring one.
     
  8. lzhj9k

    lzhj9k Legend

    194
    1
    Mar 14, 2009
    Shades228 You beat me to the punch.......


    It looks like there is no hardware on that order = NO C31

    Unless you are within the initial launch test market the system will not allow hardware it will allow connection to a Samsung Smart TV

    I was assured as others, by CSR's and Equipment Specialists they could order but in the end they were mistaken.

    With the Launch of the "Genie" (DirecTv's Bonus Savings Event) 10-11-2012
    thru 12-5-2012, You would be better served to call back or check the website, perhaps tomorrow and see if it will let you order a C31.
     
  9. paragon

    paragon Godfather

    361
    0
    Nov 15, 2007
    Thanks for the info guys, sounds like I will be calling back tomorrow morning to get the order fixed.
     
  10. paragon

    paragon Godfather

    361
    0
    Nov 15, 2007
    I think I have it sorted out correctly...here's what the new order says. Thanks for the help everybody!

    Item Description Price Quantity Total
    Genie Mini Client Free 1 Free
    Additional TV - 1 Client $6.00 1 $6.00
    Sales Order Credit ($49.00) 1 ($49.00)
    Shipping & Handling ($20 value)—FREE for ONLINE ORDERS ONLY Free
    Professional Installation $49.00
    Tax $0.00
    Order Total $0.00
     
  11. lzhj9k

    lzhj9k Legend

    194
    1
    Mar 14, 2009
    Now that looks much better..

    Good luck with your little genie client.
     
  12. paragon

    paragon Godfather

    361
    0
    Nov 15, 2007
    Thanks...I'm kinda disappointed to be losing dedicated tuners in the bedroom (I have an HR21 in there currently which I'm getting rid of), but I'm willing to trade that to have the C31 wall mounted behind the TV. I could have gotten an H25 but I didn't want to lose trick play.
     
  13. lzhj9k

    lzhj9k Legend

    194
    1
    Mar 14, 2009
    When I decided to go with a few C31's I looked at the TV locations where I viewed Tv the least and positioned the Clients in those locations and I also added an H25 to the Master Bedroom replacing an R22. I tried to anticipate potential tuner/recording conflicts. I too, will wallmount the H25 behind the Samsung flat screen in the Master Bedroom. I like the size of the C31's and the fact that there will be a wallmount for them too..
     
  14. keebler21

    keebler21 Mentor

    93
    1
    Oct 22, 2011
    Minnesota
    I ordered two C31's yesterday... It took the customer service person about 30 minutes to find what I wanted in the system and make sure she was doing the order properly and also getting approval from the supervisor that they were ready to go. My install is tomorrow night, so we'll see if the install tech has what I requested but they did confirm is was the C31 RVU client.

    Here was my order...

    Installation Fee $0.00
    Delivery & Handling Fee $0.00
    Tax $6.74
    HMC Client Installation $98.00
    Order Total Paid* $104.74
     
  15. lzhj9k

    lzhj9k Legend

    194
    1
    Mar 14, 2009
    Sure looks like that is Installation with a Samsung Smart Tv rather than C31 Genie Mini Clients.

    I could be wrong.... You will know tomorrow evening...
     
  16. Beerstalker

    Beerstalker Hall Of Fame

    3,488
    64
    Feb 9, 2009
    Peoria, IL
    I agree that looks more like what we saw earlier in the other thread where the guy was originally scheduled to get an RVU TV installed. Keebler21 should probably call back and get his order changed. It should be more like Paragon's other post where it refers to it as the Genie Mini Client.
     
  17. P Smith

    P Smith Mr. FixAnything

    21,340
    127
    Jul 25, 2002
    W.Mdtrn Sea
    running two threads for same question ... and you lost in between, see his post http://www.dbstalk.com/showpost.php?p=3111352&postcount=65
     
  18. wahooq

    wahooq DBSTalk Club DBSTalk Club

    931
    1
    Oct 19, 2011
    Tulsa, OK
    Still he's not getting a C31....he got an RVU order
     
  19. Beerstalker

    Beerstalker Hall Of Fame

    3,488
    64
    Feb 9, 2009
    Peoria, IL
    Wouldn't be the first time a CSR and their "supervisor" were wrong. Not that I'm saying there aren't supervisors around, but I think half the time the say they are talking to their "supervisor" they are really just talking to the other CSRs sitting next to them to see if any of them know how to do it/the answer/etc.

    As far as we have heard here there was no way for them to order C31s for cutomers outside of the test markets until today. So if he ordered yesterday it is most likely wrong.
     

Share This Page