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Am I just lucky?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jmcguire56, May 12, 2008.

  1. jwd45244

    jwd45244 Hall Of Fame

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    Actually you probably will find more than that:

    DirecTV "fan boys"
    DirecTV "haters"

    And then everyone else. Some people have problems and are looking for solutions. Some have solutions and are looking to help. Others either don't have problems or find that the benefits outweigh the costs.
     
  2. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    There's actually 4 groups:

    1. Those that have units that work great (probably 75%)
    2. Those that have a few problems and come here for help (10%)
    3. Those that have major problems and come here to troubleshoot/post issues (5%)
    4. Those that have problems of any kind, are mad at those that don't have issues, and make sure that every post they make is either "labeling", "bashing" or just "angry" (10%)


    There's plenty of issues threads. Make sure any issues are posted there and try not to resort to name calling or assuming that anyone without issues is pretending or lying. Most of us here are trying to make sure it's the best DVR in the business by being accurate in our comments and assessments.
     
  3. Ken S

    Ken S RIP

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    Perhaps a power surge...but judging from the equipment that Spartan has I'd be surprised if he didn't have his HR2X's on UPS.
     
  4. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    Yep, I do. However, when I had that lock up on my HR20-700 (it's the box in my HT that is rarely used), I didn't have a UPS hooked up yet (I had recently sold my Monster Power Center and was awaiting delivery of my new UPS). I still don't think it was a power surge though, just a hiccup that may or may not have been related to the CE I downloaded.

    In order to maintain full disclosure, I've also had one blank recording (on a different unit), my third unit may or may not be correctly recording kids shows (we keep about 30 episodes of 10 different kids shows, so I never pay attention to if it's recording new ones correctly), my photos and music doesn't work on 2 of my units, CID didn't work all that great when I had it hooked up (have since removed the phone line from all units), and sometimes the units are slow to respond to the remote (but this could be due to the IR repeaters I use throughout the house).

    I still maintain, however, that mine are problem free.
     
  5. Dr. Booda

    Dr. Booda Godfather

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    I find your observations invalid due to the fact that you load CE's. By definition, your units get reset whenever a CE is added, not the same situation as a user that only gets pushed NR's. Now if anyone out there has never had any issues (even self described minor ones) while only running NR's in 18 months then that's more typical.

    Why do you call people haters that call out DirecTV on issues? I like DirecTV’s programming, I just think that their hardware is junk currently. Can it get better? Maybe, if the Replay TV acquisition bears fruit. Otherwise, I doubt it after living through the last few years.
     
  6. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    Perhaps. I will say, that I had my first unit for 3 months before downloading my first CE and didn't have any problems with it during that time. I can only comment on my experiences which currently include CE downloads.

    I don't think I've used the term "haters". I might think it though. I would never, however, think someone with issues is a "hater". The only members I consider "haters" are the ones that ONLY post negatively and do so with verbiage that's rarely needed. No matter what the threads about, the same issues will come up by the same members. Over and over. Maybe they feel that brings more attention to the matter. But it doesn't. Posting in the appropriate issues threads is what's most important, because those are the threads that anyone from D* would read (from what I understand).

    If I disliked something as much as some members claim to dislike the D* DVR's, I'd never continue to use it. Regardless of the cost to get out, I'd do so. Life's not worth being upset over a piece of electronics all the time.

    Calling everyone that doesn't have a problem a "fanboy" all the time and hijacking most threads with negativity solves nothing.

    Just my 2 cents.
     
  7. Dr. Booda

    Dr. Booda Godfather

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    That's my point. It's not an apples to apples comparison for everyone, so the context needs to be kept in mind. My units actually ran fairly well for about 6 months until a few weeks ago, but I have had issues prior and since then.



    My bad, I quoted the wrong post. Writing negativity does serve a purpose; DirecTV reads these threads. Maybe someone there will get a clue.

    Why would I cancel early and give the company more than what I agreed to with my contract? They provide a service and I agree to pay. I also reserve the right to praise or bash them when deserved. I praised them for 7 years, but the last 4 have gone otherwise.
     
  8. jmcguire56

    jmcguire56 Cool Member

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    Geez sorry guys....I didn't mean to dredge all this up.
     
  9. paulsown

    paulsown Legend

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    I don't think that the number of people with no problems and DVR's that work great is 75%. Just based on the threads here it seems to be much less than that. I have two of these units, and have had problems with both. Using your percentages, and my old Statistics book, if 20% of users have problems with their units, the chances that both of my units would have problems is about 4%. Pretty slim chance. Of course, I could just decide that missed and blank recordings and lockups are not problems and tell people that they work perfectly, but that would be misleading. Of course I must just be mad because yours works "perfectly". People saying that they work perfectly when the do not is not giving an accurate assessment. I am not going to tell people that I have no problems because someone with Directv may not like what they read, and making inaccurate statements about their reliability will not make them the best DVR's in the business. In fact, the result of minimizing problems and misleading those from Directv is ongoing problems, which is what we have. If they are missing recordings, have blank recordings, and occasional lockups, how can it be rationalized that they are problem free? I cannot understand that logic.
     
  10. dbronstein

    dbronstein Hall Of Fame

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    First, I don't think that any percentages determined from the posters here are necessarily representative of the overall subscriber base. As has been stated many times, most people don't seek out internet forums when they aren't having any problems.

    Second, it's quite possible that there is something in some people's setups that causes problems with the DVRs, so having problems with 2 (or more) units aren't independent events. I'm not saying that's an excuse for problems with the DVRs, because it's not - they should work with all setups. I'm just saying that if there is something in certain setups that does cause problems, it would explain why some people have issues with multiple units while other people do not have problems.
     
  11. hasan

    hasan Well-Known Member

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    Don't worry about it, it wasn't you. The forums are a virtual MMPI for various personality disorders. All one needs do is post anything other than outright drivel, be it pro or con, and the extremes make themselves known. It's unavoidable.

    Just ignore any posts you don't find useful, and you'll be fine. You aren't responsible for the frustration/hair-trigger on one side, and the D* can do no wrong on the other.

    The forums are very good for help and development. As far as opinions go, they are little better than the local land fill...they take up a lot of space, and smell bad in places.:)
     
  12. Nicholsen

    Nicholsen Godfather

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    The current poll shows about 20% of respondents give the HR21 only a C, D or F. This is not a great showing.

    From the comments in that thread, it seems that a fair number of respondents gave the unit a B or an A even though it gives them some problems on occasion, which they find tolerable. (The poll is pretty subjective.)

    I suspect most users (of any DVR) will tolerate an occasional recording failure as simply the nature of computers. The unusual issue with the HR21 is the number of people who seem to have serious problems that they find really frustrating, and the lack of any real fix for those problems. I am somewhere in between. My unit works most of the time, but I expect it to work almost all of the time. It does seems noticeably buggier than my prior DVRs.

    As to the OP's question, it would appear you are lucky if you never have a problem with the unit. Even those who are pretty satisfied with the unit seem to experience an occasional problem now and them.
     
  13. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    Well, I'm not particularly fond of the wording, but THIS poll shows that 80% of user here are satisfied. Now, that doesn't mean NO problems, but IMO the wording of the poll is skewed to prevent that. Keep in mind also, that the members here are much more demanding of their product than the general populace. I think 75% is a fair number.
     
  14. David MacLeod

    David MacLeod New Member

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    this is probably the single most important aspect of this poll and needs to be remembered. by their nature forums tend to be a support system, if a person doesn't need support they would never come here and these polls will never reflect that.
     
  15. Upstream

    Upstream Hall Of Fame

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    If you look at different satisfaction studies done over time (both on this forum, and especially independent of this forum), and data publicly released by DirecTV, the level of satisfaction with advanced hardware is closer to 90%, with about 10% dissatisfied with the hardware.

    Now that doesn't mean that 90% have zero problems. But it does mean that if they have problems, they consider them minor or infrequent enough that it doesn't make them dissatisfied with the product (or that the problem was appropriately resolved, that they are not dissatisfied).
     
  16. ATARI

    ATARI Hall Of Fame

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    I believe a random poll would show about a 90/10 split.

    But this being a forum people seek out (thus not random calling), I believe the posters here to be more like 70/30. 70% mostly pleased, 30% displeased and looking for help or a place to bitch and whine.
     
  17. HighVoltage

    HighVoltage Legend

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    90% of the polls will show that polls are right 10% of the time. :uglyhamme
     
  18. David MacLeod

    David MacLeod New Member

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    HAHA, but remember those polls are skewed by the fact that only people who try to troubleshoot the poll are posting \ voting :)
     
  19. ATARI

    ATARI Hall Of Fame

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    83% of statistics are made up on the spot.

    And that's a fact ;)
     
  20. rudeney

    rudeney Hall Of Fame

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    Just because a product has faults does not mean that the customer cannot be satisfied with it. I believe the best way I can explain this is with a car analogy. I think of D* and the HR2x’s like a German car. They are highly sophisticated with levels of performance technology far beyond others. However, this comes at the price of them being somewhat finicky and needing adjustments and tweaking. Still, the pleasures of ownership far outweigh the minor hassles. Customers that appreciate this will be satisfied. Those that expect the uninspired, complacent but “proven” technology of yesterday that you find in a Japanese automobile will likely be terribly frustrated and dissatisfied.

    Technology comes at a price. It is not possible to be both a leader and innovator and have everything thoroughly tested and perfect. If you spend enough time working out all the problems, then you will no longer be a leader and innovator; you will simply be another seller of yesterday’s technology.
     

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