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AM21 Covered By Protection Plan?

Discussion in 'DIRECTV General Discussion' started by Beerstalker, Mar 4, 2010.

  1. Mar 4, 2010 #1 of 16
    Beerstalker

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    I am wondering if anyone knows if the AM21 is covered by the protection plan? I know the internet connection stuff says right on the site that it isn't covered and it can't be returned, but the AM21 page doesn't say any of that. I know that the remotes are covered.

    I bought one from a member here and received it last night. It appears that there is something wrong with the tuner as it does not receive most of the channels it should. I have another AM21 in the living room hooked up to the same antenna and it gets the channels fine. If I unhook the antenna from the new AM21 and hook it directly into the TV the TV gets the channels fine. It is just something with this AM21 receiver.
     
  2. Mar 4, 2010 #2 of 16
    Rob77

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    NO it is not covered
     
  3. Mar 4, 2010 #3 of 16
    harsh

    harsh Beware the Attack Basset

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  4. Mar 4, 2010 #4 of 16
    ThePrisoner

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    It takes a few times to get the AM21 to pick up every OTA channel. I had to redo my AM21 set-up about 6x before I got all my OTA channels. Reset it and start over.
     
  5. Mar 4, 2010 #5 of 16
    Beerstalker

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    I'm not sure that is the problem though. On the few channels it does pick up the signal strength is around 30% lower than my AM21 in the next room (and around the same amount lower when I hook the TV's ATSC tuner up to the same RG6 cable). For example channel 6 comes in at about 95% in the living room AM21, and on the TV's ATSC tuner in the theater room, but the AM21 in the theater room only reads about 65%. Then there are channels that come in at aorund 50% that the AM21 won't even pick up at all.

    I called the protection plan and the guy acted like he would set up a tech visit to have it replaced, but their computer system was down so he couldn't. He asked me to call back in a few hours. This seems very strange to me though since I have never heard of a tech ever even touching an AM21.
     
  6. Mar 4, 2010 #6 of 16
    BattleZone

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    There is absolutely NOTHING a tech can do with a bad AM21, because AM21s aren't stocked for or distributed to techs, and there are no settings or controls on the AM21 for a tech to configure. All a tech could do with a bad one is swap it out, but again, techs don't have any to swap with.

    Thus, all issues with AM21s have to be handled directly with DirecTV (i.e., via phone and UPS/FedEx).
     
  7. Mar 4, 2010 #7 of 16
    jefbal99

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    I would contact the PP people, I think that an AM21 would be covered under some kind of a warranty.
     
  8. Mar 4, 2010 #8 of 16
    bakers12

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    How about if you swap the AM21's you have, then you can compare apples to apples?
     
  9. Mar 5, 2010 #9 of 16
    CCarncross

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    He bought it used from a member here...I doubt its covered at all. There is probably 90 days from original date of purchase, but since he bought it from another member, its probably much older than 90 days
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    This has come up before and the point of having the protection plan is to cover "all" your DirecTV equipment. Without the plan, the warranty is 90 days, from "new".
     
  11. harsh

    harsh Beware the Attack Basset

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    As the links that I provided illustrate, not all equipment is covered in practice.

    The website description speaks to cables, remotes, switchgear and the dish itself but the terms explicitly except "accessories".
     
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    If you read your own links, you'll see where the protection plan people said it was covered.
     
  13. Beerstalker

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    Yeah, I really don't think the CSR knew what he was talking about. I'm still wondering if he thought I was talking about my HR21 or H21. I might try calling again later today.

    I was going to try swapping the AM21's between rooms but haven't had the chance yet. I might try that tonight before I leave town, otherwise it will have to wait until Sunday.
     
  14. gcd0865

    gcd0865 Legend

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    Beerstalker:

    My first AM21 did exactly the same thing; apparently some of them do go bad over time. The received signal strength on my AM21's meter gradually degraded to the point where I first lost my distant stations, then some semi-locals. At the same time, the signal strength on my locals was reduced, even though I was still receiving them. I called DirecTv and complained, but I still had to buy another AM21 from them for $50. The new AM21 received all the distant and semi-local stations again, so my original AM21 was definitely going bad. A few weeks later, when I was calling DirecTv about something else, the rep asked if there was anything else they could help me with, so I brought up my disappointment with having to buy an additional AM21. That rep credited my account for $50 on the spot and apologized for the inconvenience. Perhaps by now they have had enough problems with some AM21s that they will replace defective ones free of charge.
     
  15. gfrang

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    The equipment leasing fee is for your receiver only. Leasing the receiver allows us to provide the latest equipment with minimal upfront cost, affordable upgrade options, and if the receiver fails we will replace it at no charge. The protection plan is also a great option to cover equipment other than the receiver. With the protection plan you will have access to service calls from a trained technician if we can't fix the problem over the phone, dish alignments, replacement of defective remotes and other components such as cables, multi-switches, or splitters, as well as free technical troubleshooting 24 hrs a day, 7 days a week

    Remotes are considered accessory so is the am21, why wouldn't it be covered?
     
  16. harsh

    harsh Beware the Attack Basset

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    Do you really think you could reasonably operate your receivers or DVRs without a remote? New receivers ship with a remote. None of them come with AM21s.

    How DIRECTV has treated customers pretty much trumps anything they seem to be able to put into words (either written or verbally). It appears that more than a few have not been able to wiggle free replacement AM21s. Of those who did, they would seem to be new or had experienced multiple failures.
     

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