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Analyst on ZDNet.com really upset with blank recordings on his hr-20 & 21

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by monetnj, Jul 14, 2008.

  1. Jul 14, 2008 #1 of 314
    monetnj

    monetnj Legend

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    Don't know how many of you read ZDNet, but this was posted on their site today:

    "DIRECTV, what about “Make the products work” and “Keep the customers happy” do you not understand?"

    http://blogs.zdnet.com/perlow/?p=9171
     
  2. Jul 14, 2008 #2 of 314
    alv

    alv Godfather

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    He is not the only one. Fortunately mine have been working but my brother's have been behaving like those in the article
     
  3. Jul 14, 2008 #3 of 314
    Ken S

    Ken S RIP

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    The experience he details sounds very much like what we live through and a lot of the stories here. I wish he had contacted DirecTV as a member of the press to see if they would comment.
     
  4. Jul 14, 2008 #4 of 314
    btmoore

    btmoore Hall Of Fame

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    Thanks for the new avatar I love it.

    His D* experience sounds better than mine, I have 2 years of crappy customer service around the HR20.

    Love this first line.

    "Well, I was going to write my post-mortem of the iPhone launch and go into an entire diatribe on crappy customer service and the perils of early adoption, but then I found myself with a much better target than AT&T Wireless and Apple — the jackasses at DIRECTV."
     
  5. Jul 14, 2008 #5 of 314
    vansmack

    vansmack Godfather

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    Name calling, such as "jackasses" is a clear sign that he is not, in fact, a member of the press, but instead just a blogger.
     
  6. Jul 14, 2008 #6 of 314
    btmoore

    btmoore Hall Of Fame

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    Not sure there is much difference anymore, regardless of how he states it, it all rings the bell of truth. Nice to see the bell being rung more in other places rather than the fanboy mantra of everything is fine just wait a month until the next release. I have been waiting for 2 years for the next release.
     
  7. Jul 14, 2008 #7 of 314
    Ken S

    Ken S RIP

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    vansmack,

    You're probably right although much that I read in the newspapers makes you wonder if that's just the level to which journalism in the United States has fallen.
     
  8. Jul 14, 2008 #8 of 314
    tcusta00

    tcusta00 Active Member

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    If I had two years of what I considered to be unacceptable software I certainly wouldn't be giving that company my business anymore.
     
  9. Jul 14, 2008 #9 of 314
    justlgi

    justlgi Guest

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    Apr 11, 2008
    I'm sure I'll get flamed into oblivion for even saying this, but .... the fact is that the in spite of what any D* sympathizer here will say the Tivo software was vastly superior what D* is now developing in-house. It's better than what Comcast was doing and that's why they are rolling out the tivo stuff on their boxes.

    I know this has been beat into the ground over and over again, but how many times do people have to start out with "I used to have a tivo, now I have this HR20 piece of crap."

    I consider myself an early adapter and am willing to put up with more to get more (HD in this case). But I wouldn't recommend it to anyone who isn't willing to put up with a large amount of BS.

    Comcast has their problems and I’ve mentioned so in other threads. But these DVRs have not been good for D* (along with crappy installs). They will only remain on top as long as they have the most channels. As soon as the others catch up people will jump ship.
     
  10. Jul 14, 2008 #10 of 314
    AlbertZeroK

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    Jan 28, 2006
    I'd say, I'd have to agree with justlgi. I find the HR20 to be superior to the TIVO platform. It wasn't when it cameout, but it is now.

    The only thing missing is the MRV and hopefully, we'll have that by Christmas.

    I symthazise with the blank recordings, but having 5 HR2x's in the house and not having it happen to me ever, I don't think it's as wide spread as others are lead to believe. Now I have the tuner 2 searching for signal bug on one of my receivers, but DirecTv is replacing that box and we'll see if that fixes it.
     
  11. Jul 14, 2008 #11 of 314
    rmbrown15

    rmbrown15 New Member

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    Jan 26, 2008
    I proudly resized it, uploaded the image to a Web site, and was going to proudly present it for all to behold........You beat me to the punch. :lol:
     
  12. Jul 14, 2008 #12 of 314
    tcusta00

    tcusta00 Active Member

    7,911
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    Dec 31, 2007
    Are you guys serious? You care enough to create a custom avatar making some kind of "statement" about how bad your receivers are but you won't take your business elsewhere? :nono2:
     
  13. Jul 14, 2008 #13 of 314
    LarryFlowers

    LarryFlowers New Member

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    That's my question... if you guys are so miserable then why are you still a client? I'll be Danged if I would be giving a company $150+ of my money every month if I hated them that much! If your experience is so bad, cut your losses and go elsewhere, it makes no sense whatsoever for you to make yourselves this miserable.
     
  14. Jul 14, 2008 #14 of 314
    btmoore

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    It takes 30 seconds to resize a picture and change the avitar.
     
  15. Jul 14, 2008 #15 of 314
    tcusta00

    tcusta00 Active Member

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    Dec 31, 2007
    Methinks you missed the point.
     
  16. Jul 14, 2008 #16 of 314
    Nicholsen

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    I have actually been surprised that nobody in the "media " (Cnet, the WSJ, a blogger etc.), has reported on this story before. It's an interesting story and the media loves reporting about problems with a product rollout.

    Like the blogger, I am stunned that D* has been this cavalier about the HR2x roll-out problems. I had hoped that they would get their act together over the summer, as more of these boxes were rolled out to the Sunday ticket subscribers.

    If the boxes lock up on a Sunday or Monday in the fall, you will begin to hear true weeping and wailing from customers. I will continue to run the Tivo HR10-250 as my primary DVR while I wait for the dust to settle.
     
  17. Jul 14, 2008 #17 of 314
    Carl Spock

    Carl Spock Superfly

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    [​IMG]
     
  18. Jul 14, 2008 #18 of 314
    houskamp

    houskamp Active Member

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    and 10 minutes to end your misery once and for all (but maybe new misery elsewhere)..
     
  19. Jul 14, 2008 #19 of 314
    justlgi

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    1. Currently D* has the most HD
    2. Most people are stuck in a contract and loved D* when the had a tivo.
     
  20. Jul 14, 2008 #20 of 314
    tcusta00

    tcusta00 Active Member

    7,911
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    Dec 31, 2007
    If you've had an HR2x for two years (as above) you're not in a contract... unless of course you were dumb enough to re-up the contract by getting another crappy HR2x. :rolleyes:
     

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