I've had the same 622 for four years and finally the hdmi went out - no surprise. I called, told them I am on the Dish plan (which I think is their version of "insurance"). They said they would send out another receiver and would provide a pre-paid label to return the old one. When the new one arrived it took over an hour with a tech person on the phone to finally get the signal. Then a message came up saying something was wrong and I could not record or pause live tv, which, when I tried, was correct. The techie (after another 20 minutes) concluded the hard drive was bad (don't they check these things before sending them out?). I know it is refurbished but they should at least check the hard drive. I told him I did not want to go through this again and wanted an installer to come out with a good receiver and set it up, since I have the "insurance". He said it would still cost me $15 and I said that was cheap for my time. He said to give the installer the two defected units rather than sending them back. The installer came this morning and said he was here to check out the replacement unit. He did not have any kind of replacement. I told him that was the agreement I had reached with the Dish rep. He said he would order another and it should be here by Weds. but that I would have to send back the two bad units, he could not take them. When he left I called Dish again. The rep this time could not explain why things turned out as they did but he said he would find an installer who had a unit in stock and would send them out tomorrow (on a Sunday). What a joke! How does a company stay in business operating this way? Living out in the sticks I have no HD cable so my options are limited between Dish and Direct and I like the equipment Dish has (when it works that is). No real reason for this post other than to let people know who come here that do have options that things are not as they always appear when viewing the ads. Everyone has problems now and then but incompetence seems to be the rule rather than the exception at Dish.