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Another fun installer story...

Discussion in 'General DISH™ Discussion' started by jgoggan, Feb 17, 2004.

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  1. awax

    awax Legend

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    May 9, 2003
    Im glad to hear you got an acceptable resolution.
     
  2. Charise

    Charise AllStar/Supporter DBSTalk Gold Club

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    Jan 25, 2004
    This goes to show the value of NEVER SIGNING until things are correct. They try to bully you by saying they will be right back or "everybody does it this way." I, too, have learned the hard way--don't sign. Then THEY'll be in touch with you, not the other way around.
     
  3. rvd420

    rvd420 Legend

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    Mar 10, 2003

    Now just hope you don't get re-scheduled you know there is a waiting list.
    The 811 they have for you might get "lost/unfound"
     
  4. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

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    Apr 2, 2002
    Yes, but as I said, what I signed was correct. What I signed was a statement that a SuperDish had been installed. They then went and CHANGED the work order to remove the 811. Therefore, there is really nothing that I could have "not signed" that would have made this any different -- since there was nothing that I signed that had anything to do with the 811 on it. Even if I refused to sign for the SuperDish, that really wouldn't have helped me much. Possibly leverage to force them to bring me an 811, but it's hard to say if that would have worked.

    But, in any case, always good advice to make sure what you sign is what you should be signing. :D

    - John...
     
  5. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

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    Apr 2, 2002
    I'm confident that they will keep mine until Saturday. They know that I'm a pain -- and will continue to follow up if they don't. My "squeaky wheel" status should make sure that I get the grease/811. ;)

    - John...
     
  6. Charise

    Charise AllStar/Supporter DBSTalk Gold Club

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    Jan 25, 2004
    The work order wasn't correct if it didn't include the 811.

    I hope your confidence is rewarded with an 811 on Saturday. :) Good luck!!
     
  7. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

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    Apr 2, 2002
    Yes, but you don't sign the original work order. You sign a new piece of paper that details what the installer DID. It doesn't say anything about what they didn't do nor any relationship to the work order. For example, the work order wouldn't detail installing a pole and such -- but they need to document that so that they get paid. So, you sign something that says what they did. It wasn't the original work order -- it was a document of what he did. Therefore, it was correct -- it did detail what he did.

    Thanks! We'll see how it goes.

    - John...
     
  8. Jacob S

    Jacob S Hall Of Fame

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    Apr 14, 2002
    I hate it when they act like they are doing you a favor when getting your problem resolved when you are doing them a favor by keeping the service when it would just be much easier sometimes to just find a better deal elsewhere. A person can only put up with so much and I have been through the runaround before and if I have to go through that again I will probalby switch. I know that Dish has its advantages but not like they used to and its not worth it to go through such hassles to get what you are supposed to and when things do not work right and you get all the runaround.
     
  9. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

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    Apr 2, 2002
    Well -- I said that I would post a followup when it was done... So here it is.

    The installer arrived Saturday morning as he was supposed to. They actually sent the same installer -- I was a bit surprised. But, we were both civil to each other and I refrained from bringing anything up (i.e. I didn't call him a liar to his face).

    I had everything all ready -- simple plug-it-in-and-go thing. The 811 that he brought was in an open box, which concerned me a little. Upon taking it out of the box, it was obvious that several of the cable bags had already been opened. And, the best part, someone had pull the ground pin out of the AC outlet plug! Obviously, this unit had been at some other customer's house, who didn't have a grounded outlet, so either he or the installer had yanked the poll out of the plug to make it work. Not cool at all. Plus, I paid for an 811! This was not some warranty replacement where they can give me their "refurbished" crap! This should have been a brand-new, boxed unit.

    However, I let it go. The unit worked -- and with the 811 waiting list as it is, I decided that I'd deal with it. If the thing dies, it is under warranty.

    So -- in the end -- I got my 811. I'm just not thrilled with how things worked out exactly -- especially when they bring me an obviously used unit...

    - John...
     
  10. gpflepsen

    gpflepsen Guest

    I hope you neted on the slpi you signed about it's condition. The missing ground lug would be cause to void any and all warranties.

    You could call dish and tell them after pulling the plug so many times to reboot the receiver, the ground lug fell out. Tell them to replace it.
     
  11. gpflepsen

    gpflepsen Guest

    On second thought, the receiver they sold to you is not safe. It fails to meet UL standards and also Dish Network's standards. Call dish and demand a replacement.
     
  12. IanF

    IanF AllStar

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    Jan 13, 2004
    Congrats John: looks like I need another drinking partner in the "Waiting for 811" sweepstakes. :)

    How is the unit working?
    ian
     
  13. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

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    Heh. I was a bit lucky though -- this was my SECOND 811. So, I wasn't waiting too long without one -- just waiting long for THIS one. ;)

    No big problems so far -- but I don't use it for OTA, so I don't have nearly as many issues to worry about. When I first hooked it up, it looked like crap -- even on HD channels. Then I noticed that my TV thought it was getting a 720p signal. I changed the 811 to 1080i and it is back to looking great again. I'm convinced that 720p is indeed broken on the 811s at this point.

    On a side note, makes me wonder if that is why whoever had it first returned it. If they had it in 720p mode, they probably thought "This HD stuff looks like crap!" and returned it. heh.

    I wonder how many angry 811 owners are out there that don't even know that their unit doesn't look like it should because they are in 720p mode...

    - John...
     
  14. JM Anthony

    JM Anthony Child of the 60's DBSTalk Gold Club

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    Nov 16, 2003
    That's SO wrong. Unless I have absolutely no choice, I refuse to do business with companies like that. I buy virtually all of my A/V gear from a local company called Magnolia Hi Fi (now audio/video). I know that I'm paying a few more bucks than I need to, but they always stand behind their products and never pull crap like this.
     
  15. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

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    Apr 2, 2002
    Unfortunately, none of my local (as in, within about 60 miles) Dish retailers will sell anything to existing customers. They all either tell me that they "only do new customers" or that they "don't make enough money just selling the hardware."

    So, my choices for certain things are limited. Plus, with the 811 special, it kinda had to go through Dish for me -- which meant that they picked the installer. :(

    - John...
     
  16. Slordak

    Slordak Hall Of Fame

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    Dec 17, 2003
    It would be nice if Dish Network sanctioned these retailers/installers or otherwise took some action against them. Dish needs to realize that the installers literally are their face to the customer, so if the installers seem unprofessional or shady, it reflects very poorly upon Echostar as a company.
     
  17. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

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    Apr 2, 2002
    Yes, that is my main complaint -- that there appears to be no real mechanism in place for customers to report these experiences back to Dish and have something done about it. If you complain enough, then maybe Dish will give you a free month or two of various services to "make it all better." But that isn't what I want! I don't want Dish to give me a free month of HDPak! I want Dish to contact the dealer/retailer and take some sort of action for their poor behavior/performance!

    - John...
     
  18. NoMoRumours

    NoMoRumours Mentor

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    Jan 27, 2004

    Why do you need an installer to hook up a receiver?
     
  19. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

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    Apr 2, 2002
    Ask Dish. They are the ones requiring it...

    - John...
     
  20. IanF

    IanF AllStar

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    Jan 13, 2004
    The first DISH system I bought came in the UPS truck, and since then whenever I've done the "existing customer upgrade", DISH CSR has insisted on rolling a truck. I've tried (Lord, how I've tried) to convince them otherwise, but they've been adamant.

    The only reasons I can think of are:
    1. Existing customers have proven to be bozos on self-upgrades and it's cheaper to let the installer take the support hit than a CSR.
    2. People might often need a switch / dish upgrade or some other tweak only an installer could do.
    3. DISH suffered a lot of theft / units falling off the back of a truck when they ship 3rd-party.
    4. Their current distribution model doesn't support direct DISH --> end customer shipping..
    My last two upgrade units involved the installer handing me a box, me signing a paper and him leaving. Well, the second guy asked to use the can, but he was also nice to give me an RG6 patch cable so we'll call it even.

    Any installers trolling the list who can comment on this from their end?
     
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