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Any UPS Tracking experts here?

Discussion in 'The OT' started by MikeW, Dec 31, 2010.

  1. yankeevert

    yankeevert Cool Member

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    May 17, 2008
    That is not the case with me. I was flat out told on several occasions that I would need to be home no exceptions.It just happened to me this month. I will not do business with anybody that ships with them.
     
  2. armophob

    armophob Difficulty Concen........

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    Fort Pierce, FL
    As above, I use Fedex exclusively. I have been paying very little attention to the news, but didn't you just get hit with a huge winter storm out there? That would make a big difference in delivery times right?
     
  3. klang

    klang Hall Of Fame

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    Near...
    I've had very good service from both UPS and FedEx. USPS is the one I try to avoid if possible. I've had too many things damaged by USPS. Usually from the carrier trying to cram a package into the mailbox that is too big. :nono2:
     
  4. Mark Holtz

    Mark Holtz Day Sleeper DBSTalk Club

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    As they say in the business, your mileage may vary.

    Because of where I worked at all three of my jobs, I end up having packages delivered to me at work (the lone exception being my cell phone, which was delivered at home due to holiday shutdown at work). I do not rely on someone being at home. Those deliveries come from West Sacramento, having excellent luck with the drivers and knowing them on a first name basis. At home, the packages are delivered from Rocklin, where I haven't had such good luck.

    It's all in knowing how the system works. For me, this has been my experience:
    • UPS Ground is non-guaranteed overnight for Northern California and Reno/Spacks, Nevada.
    • If I have something small (DVD size) or personal documents, I often use USPS Priority with tracking.
    • With Monoprice, the best shipping is OnTrac Overnight, which gives overnight shipping for $4.73 for California, Nevada, and Arizona. (Cheaper than US Priority mail).
    • Shipments from Amazon usually come from their Fernley, Nevada distribution center, which takes 1-2 days. (Thus I don't subscribe to Amazon Prime).
    • Woot! uses SmartPost, which is the worst shipping method, and takes 1-2 WEEKS.
    What is my preference? I prefer either UPS or FedEx, as both have been good to me. It's all a matter of price. But, again, I state.... your mileage may vary. I've heard UPS referred to Universal Parcel Smashers.
     
  5. jeffshoaf

    jeffshoaf Icon

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    I live alone and order a lot of stuff that requires a signature for delivery; it's not a big deal to me since I can get to both UPS and FedEx's local facilities on my way home for work, so I'll often just tell them to hold a package at the facility and I'll come by and pick it up. What irritates me is that they won't hold the package if I give them the tracking # - they require the number that's on the slip telling me delivery was attempted; I'll watch the tracking sites and see where they attempted delivery, but I have to go all the way home to get the number off the slip before I can go by the local facility to pick up the package!
     
  6. Cholly

    Cholly Old Guys Rule! DBSTalk Club

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    Indian...
    Last year, I sent a box of about 30 pieces of glassware to my son in Dallas, using the FedEx Kinko's office in Monroe, NC. It was one of 3 packages I sent to him that day, the other two being packed with china. I'd used a UHaul glass pack box with separators and foam inserts and marked it Fragile. I flew to Dallas a day or two later, so was there in time to receive the packages. The FedEx driver told me it sounded like there was breakage in the box of glasses and offered to either take it back to their claims center immediately or come back an pick it up after I examined the package. I opted for the latter, and when I opened the box, there were at least 4 broken glasses, so I called for the pickup, filing a claim. After I had returned home, I got a call from the Monroe Fedex Kinko's office saying they had a package for me to pick up. It was the box of glasses. Upon opening it, I found that 16 of the glasses were broken. I subsequently received an email from FedEx claims service, asking for proof of cost (I'd insured the package for $250). The glasses were a monogrammed set I'd purchased for my late wifethrough a Montgomery Ward's charge account customer offer about 30 years ago and of course no longer had proof of purchase. I took digital photos of the unbroken glasses and sent them to Replacements Ltd. to get a quote on their cost. They were unable to identify the glasses. I also checked online for all manufacturers of glassware and was unable to identify the pattern. Same results when I took the unbroken glasses to a few crystal dealers in the Charlotte area. I wrote back to FedEx, stating that the glassware was no longer available. They eventually sent me a check for the full insured amount.
    Problem: the glasses and china were all packed in the same manner as they had been when I moved from Endicott, NY to North Carolina five years ago. The box of blassware had obviously been mishandled by FedEx when originally shipped, and again when they sent it back to NC. (Why they sent it back to NC remains a mystery). I've never had problems with breakage when using UPS.
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've rarely had to sign for a package with either carrier. Actually, I have signed for more packages with USPS.

    Rich
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    Actually the holidays seemed to be more of a hindrance. My town clears our streets by nightfall, no matter how bad it gets.

    Rich
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    I guess I was naive in thinking that insuring fragile things was enough. Sorry for your loss.

    Rich
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    Making a WAG on where you live, if you live in an apartment complex, you're more likely to have to have a signature.

    Rich
     
  11. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Michiana
    I'm glad it works for you but I've had problems getting FedEx to leave a package unattended ... even after signing the waiver. That experience improved after moving to a better neighborhood (different route?).

    My worst experience with FedEx was spending all day at home waiting for a delivery, checking the online tracking information every 15-30 minutes during the afternoon (I wanted my stuff!) and then seeing the online tracking change to state that I wasn't home. I had been sitting within 10ft of my front door the entire day (within 20 when checking tracking) and they claimed I was not home? One of those cases where one bad employee ruins the service ... either they went to the wrong address (glad they didn't leave the package) or were behind and "caught up" by lying.

    UPS has ground tracking. :confused:

    UPS and FedEx Air services deliver Monday-Saturday, with Saturday delivery being an extra charge. UPS and FedEx Ground services deliver Monday-Friday (by end of business day). FedEx Home delivers Tuesday-Saturday 9am-8pm with appointment delivery available at an extra cost (no Monday home delivery). ( UPS Source FedEx Source)

    It seems like a decent trade off to have a Saturday home delivery instead of Monday. The only major hangup would be if the package arrived at the local sort center after the Saturday trucks left. It would then sit there until Tuesday with FedEx Home. Pretty much the same problem as if a UPS or FedEx ground package hit the local sort center after the trucks left on Friday - just shifting the problem to a different day.

    I've considered that, but then I look at the level of purchases I've made in the past year and realized that unless I bought more it would not be worth it. I could have bought overnight delivery for less than $79 total ... but then I don't buy much.
     
  12. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    Around here, UPS is very bad about leaving packages at random wrong houses.

    I used to live on a split-street... you know, one of those streets where there was a land dispute or something that prevented both ends from connecting. For years there was a fence that you could literally look over and see the rest of the road.

    Anyway... One part of the street ended in the 4000 block, and we lived in the 7000 block on the other side of the fence.

    For years, UPS would deliver packages to the last house on the 4000 block.

    Then, later when the street was connected? They would leave packages at a neighbor's house... one time they put a package in the back of a neighbor's truck... and he didn't find it for months and it wasn't a package we were expecting so we didn't know we missed it!

    A couple of times we got calls from the people who had received our packages... sometimes on the other side of town! I remember calling UPS on one day and asking them to track such a package... and they proudly told me when it had been delivered, which I followed up by asking "where" was it delivered.

    They had no answer... I explained to them I had received a call from someone on the other side of town who had my package. They had no answer, and when I complained (polite and not with cursing mind you) I was eventually told by a supervisor that I should not use UPS if I had a problem with their service. I explained #1 that I didn't choose UPS and that #2 they hadn't provided a service at that point!

    Still another time... I was expecting 2 packages... I got neither. I called and was told the driver had delivered it to my garage that day. I explained that my garage is never left open unless I am outside and in said garage... they behaved as if they didn't believe me and swore their driver had delivered it.

    The next day that same driver did come to my house to deliver the 2nd package I was expecting. When he saw me at the door... he immediately said to me "I wasn't here yesterday" and he had a worried look...

    He "found" the package... saying it was up the street in another house's garage. I got a call from the UPS supervisor from the day before who said I could "go there and get it"... to which I said, there was no way I was going to someone's house I didn't know and get something that was in their garage even if it had my name on it. That's a sure way to get someone calling the police on you!

    Finally they went and retrieved the package.

    Long stories short... I would never use UPS. Sometimes I order from places that give me no choice... but whenever I have a choice, I go with any other carrier.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    I could buy some small items from sites and pay twice the cost of the items for shipping. I'd rather buy from amazon.com and get it in a couple days. But we also do some grocery (tea and stuff like that) shopping on Amazon. We save more than enough to make up for the $79 yearly cost. I don't even consider stuff on Amazon that doesn't have the PRIME label on the offering.

    Rich
     
  14. SayWhat?

    SayWhat? Know Nothing

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    Depends on your driver. I haven't seen my FedEx driver in years, but my packages get left all the time, including some expensive ones.
     
  15. fluffybear

    fluffybear Hall Of Fame DBSTalk Club

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    Peachtree...
    There are some occasions where an adult signature is mandatory (shipper pays extra for this service) and not even having a signature release on file will do you any good.
     
  16. SayWhat?

    SayWhat? Know Nothing

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    Jun 6, 2009
    I don't use Prime. I can wait the 5 or 6 days for regular shipments in most cases, but they come in 2 or 3 days as often as not.
     
  17. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Michiana
    It is a preference (just like UPS vs FedEx vs USPS). I bought more via eBay than Amazon in 2010. Otherwise I've been shopping local or not at all.
     
  18. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    We are Amazon Prime customers who buy so regularly the UPS guy is almost like family. About 80% of our deliveries are UPS, the remainder from FedEx ... well, a few from other vendors come from our Postal Service contract rural delivery guy who sits in his car and honks the horn, but that's another story.

    UPS and FedEx leave packages if we aren't home without problems, unless a signature is needed. Even the Postal guy will get out of his car and plod up the walk, climb a flight of stairs, and leave something.

    It wasn't always like this. At one time UPS was the only one we could rely on.

    We buy what we can locally, but selections are poor and when someone offers to order it for me, well you might expect that I respond with a "thanks, but I can do that myself and not have to drive here to pick it up."
     
  19. scooper

    scooper Hall Of Fame

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    Apr 22, 2002
    Youngsville NC
    I can say that it doesn't matter to us which carrier is used - UPS, FedEx, or USPS (and yes - we too have rural contract delivery) - all of them get packages to us in good shape and leave them without signature when necessary. Then too - we have lived at this same address since 1995, so that may have something to do with it as well.
     
  20. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    I've had issues as well with FedEx and their signature requirement. While UPS will allow me to leave a note before the 1st attempt and use my signature there as approval to leave a package, FedEx will not. So, any delivery that requires a signature will generally take an extra day as I have to get their "we missed you" slip fiirst so I can then waive the signature requirement.

    Also, I've had a few times when I've missed the delivery by about 15-20 minutes. When I call up UPS, they have never had an issue asking the driver to swing on back by to make the delivery. In those cases, where they have not, I can go to the distribution facility that evening to pick up the package. FedEx, on the other hand, tells me that I need to come to distribution facility to pick it up, but that I can't get it until the next day. Uh, if I can wait till the next day, then I wouldn't need to come pick it up today...

    - Merg
     

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